Update Resources never finds anything

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Posts 77
Michael R. Jones | Forum Activity | Posted: Mon, May 25 2020 8:43 AM

I'm wondering what the magic trick is to get "update resources" to find the new resource that I purchased. I have the receipt so I know the transaction went through and I can open the resource in a web browser though, the resource isn't the problem, I'm sure because this happens every time I have tried it. When I run "update resources," I'm told "No updates available" and No updates were found."

Does it ever work? Has the command changed? Or is it just me?

I'm running Logos 8.13.0.0008 on a MacBook Pro running Mojave 10.14.6

UPDATE: I closed Logos and re-opened it and now the resource has magically appeared. But why do I have to do that? Why have a command if the command isn't going to work?

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MJ. Smith | Forum Activity | Replied: Mon, May 25 2020 3:12 PM

How long are you allowing for the license to get processed through before you try update now?  I have noticed that the amount of time varies more than it used to and have simply assumed it had to do with new resources being released.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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Dave Hooton | Forum Activity | Replied: Mon, May 25 2020 5:33 PM

Michael R. Jones:
UPDATE: I closed Logos and re-opened it and now the resource has magically appeared. But why do I have to do that?

Do you have Download New Resources = YES in Program Settings? You should then get a download notification, else it will "magically appear" in Library. Sorting Library by Last Updated  will allow it appear at the top of the list.

Dave
===

Windows 10 & Android 8

Posts 77
Michael R. Jones | Forum Activity | Replied: Tue, May 26 2020 7:25 AM

Thanks for replying. I do have that set to "YES" and I know how to sort the library and search the library to find things. The problem was not that I couldn't find it but that it was not there.

Posts 77
Michael R. Jones | Forum Activity | Replied: Tue, May 26 2020 7:27 AM

I was not taking this into consideration but this also was not a new release. The book was available to me on the web app but the app on my Mac would not update. If it was a licensing issue wouldn't that have prevented me from accessing it on the web, too?

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DMB | Forum Activity | Replied: Tue, May 26 2020 7:47 AM

Just muddy-ing the waters, I used to have that problem. Repeated downloads, re-starts etc. I solved it by taking the software off-line (toss the baby out with the bathwater).

But toward the end, it looked like the issue was on the library side (desktop). The library was doing stuff (slowly), the server would ask, and whatever got a no, got a download one more time.

The mobile app used to be similar ... if you didn't wait for the library to 'finish', you didn't get your book. They fixed that ... works great now.

"God will save his fallen angels and their broken wings He'll mend."

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JT (alabama24) | Forum Activity | Replied: Tue, May 26 2020 9:07 AM

Michael R. Jones:
The book was available to me on the web app but the app on my Mac would not update.

Which specific book? 

Michael R. Jones:
The problem was not that I couldn't find it but that it was not there.

Do you know that you own the resource? When did you acquire it? Did you check to see if it was "in the cloud" first? 

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Posts 77
Michael R. Jones | Forum Activity | Replied: Tue, May 26 2020 11:06 AM

Thanks for responding JT. The book is John Walvoord's commentary on Revelation.

The rest of your questions are answered in my original post: I got a receipt, I acquired it that day. I could read it online when it still wasn't in my library.

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JT (alabama24) | Forum Activity | Replied: Tue, May 26 2020 1:33 PM

Can you show us a screenshot of you searching for "Walvoord" in your library? 

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Posts 77
Michael R. Jones | Forum Activity | Replied: Tue, May 26 2020 1:59 PM

I can, but it would show the book because the problem is now resolved.

I appreciate your trying to help but did you actually read my post before replying?

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JT (alabama24) | Forum Activity | Replied: Tue, May 26 2020 2:48 PM

I did. Every word. I didn’t go back and re-read every word. 

what turned out to be the problem?

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Posts 77
Michael R. Jones | Forum Activity | Replied: Tue, May 26 2020 3:30 PM

Okay. I was wondering because you asked numerous questions that were already answered in my original post or in the update which was there before you first responded. 

To answer this question, I have no idea what the problem was. As I said in the update to the original post, I restarted Logos and the book was there.

Thanks for trying to help. 

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SineNomine | Forum Activity | Replied: Tue, May 26 2020 6:40 PM

Michael R. Jones:
Okay. I was wondering because you asked numerous questions that were already answered in my original post or in the update which was there before you first responded. 

Very fair on your part.

For his part, JT is very used to trying to help people on the forums whose descriptions of problems they've encountered and other relevant facts are inaccurate for reasons other than dishonesty.

“I want you to know how the people should behave in the house of God, which is the Church of the living God, the pillar and foundation of the truth.” - 1 Timothy 3:15 (EOB:NT).

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