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John Marino | Forum Activity | Posted: Wed, Jun 3 2020 12:42 PM

I was reading through my commentary The Message of James today and referencing some four-year-old highlights. I noticed that as far up or down the page I scrolled almost every single one of my highlights was offset from the sentence boundaries.

I'll admit that I can make this mistake from time to time, but I don't know that it would be possible to make this mistake over the course of multiple pages over and over again. Below is an example of two instances, I can provide dozens more in the same resource.

I always highlight complete sentences. This is showing my highlights as starting in the middle of words and ending in the middle of words. Can anyone tell me what happened and how to restore it?

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Levi Durfey | Forum Activity | Replied: Wed, Jun 3 2020 12:58 PM

I see that my copy was updated on 2016-10-03 (see Support Info at the bottom of the Resource Information page). Were your highlights made before or after that date? I wonder if the update had something to do with it.

I don't think there would be any way to fix it except to re-highlight.

Posts 1085
Tom Reynolds | Forum Activity | Replied: Wed, Jun 3 2020 1:20 PM

I think there's a shampoo and conditioner for that. Might want to check with your local hairdresser.

Posts 213
John Marino | Forum Activity | Replied: Wed, Jun 3 2020 6:54 PM

Levi Durfey:

Were your highlights made before or after that date? I wonder if the update had something to do with it.

My highlights were made before the update.

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JT (alabama24) | Forum Activity | Replied: Wed, Jun 3 2020 7:05 PM

John Marino:

Levi Durfey:

Were your highlights made before or after that date? I wonder if the update had something to do with it.

My highlights were made before the update.

On what device (if you know)?

OSX & iOS | Logs |  Install

Posts 213
John Marino | Forum Activity | Replied: Thu, Jun 4 2020 5:29 AM

JT (alabama24):
On what device (if you know)?

They were made on my Dell XPS laptop. They are currently being viewed on my 13" MacBook Pro which has replaced the Dell.

Posts 345
Bernhard | Forum Activity | Replied: Thu, Jun 4 2020 5:57 AM

John Marino:
I was reading through my commentary The Message of James today and referencing some four-year-old highlights. I noticed that as far up or down the page I scrolled almost every single one of my highlights was offset from the sentence boundaries.

Try to rebuild the index for that particular book using this command from the wiki (https://wiki.logos.com/Logos_8_Commands)

Reindex {Abbreviated Title | Resource Id} - re-indexes a single resource e.g. reindex ESVreindex LLS:1.0.710

Posts 213
John Marino | Forum Activity | Replied: Thu, Jun 4 2020 6:22 AM

Bernhard:
Try to rebuild the index for that particular book

Bernhard, I gave that a try with no success.

All this discussion has made me recall a similar problem I had in the past that was resolved with the command update note attachments. That does not seem to be a valid command in the most recent version of Logos. Anyone know how I can run that command and give it a try?

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Dave Hooton | Forum Activity | Replied: Thu, Jun 4 2020 4:10 PM

John Marino:
All this discussion has made me recall a similar problem I had in the past that was resolved with the command update note attachments. That does not seem to be a valid command in the most recent version of Logos.

It is not valid for Logos 8 as it was associated with the previous Notes tool (Logos 7 and earlier).

Dave
===

Windows 10 & Android 8

Posts 213
John Marino | Forum Activity | Replied: Fri, Jun 5 2020 5:52 AM

Dave Hooton:
It is not valid for Logos 8

OK, that makes sense. Is there something else then I can do to repair the highlights?

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JT (alabama24) | Forum Activity | Replied: Fri, Jun 5 2020 7:32 AM

I think this is a question FL will need to address directly. 

OSX & iOS | Logs |  Install

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Thomas Ball | Forum Activity | Replied: Fri, Jun 5 2020 8:45 AM

Hi John, 

I'm very sorry this happened. I'm going to write a case for development (linking to this thread) to investigate the shift. Is this behavior only occurring in this particular resource, and only with this style or are there other resources and styles displaying the shift? 

 

Posts 213
John Marino | Forum Activity | Replied: Fri, Jun 5 2020 9:00 AM

Thanks for looking into this for me!

Thomas Ball:
Is this behavior only occurring in this particular resource, and only with this style or are there other resources and styles displaying the shift? 

As far as I know this is the only resource, but I've taken almost 40,000 highlights in Logos so it's going to be hard to say for sure. As far as other styles, yes, every other highlight style in this resource has been affected. I'll attach just one more example, though the whole resource is full of examples:

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Thomas Ball | Forum Activity | Replied: Fri, Jun 5 2020 9:14 AM

John Marino:
As far as other styles, yes, every other highlight style in this resource has been affected. 

These look like Highlighter palette styles, but the #1 looks like its part of a custom style. I'll need to know at least the names of the palettes affected but possibly the individual style names too.

I'll probably contact you via your account email should I have more questions. 

 

Posts 213
John Marino | Forum Activity | Replied: Fri, Jun 5 2020 10:39 AM

Thomas Ball:
I'll need to know at least the names of the palettes affected but possibly the individual style names too.

100% of these highlights are custom styles. They are all from a palette called "Bible Study." The individual styles are called:

  • Blue
  • Definition
  • 1st
  • 2nd
  • 3rd

Let me know if you need more info.

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LogosEmployee
Thomas Ball | Forum Activity | Replied: Fri, Jun 5 2020 12:18 PM

Thanks John.  I'll write my case with this information. Can you setup the Notes tool such that all future highlights using this palette are being added to a specific notebook and give me that name? I want to give them that information in case it's needed. I don't know that they will need to avoid future "correctly placed highlights", but if so it will be easier if they are in a specific Notebook I think. 

Create a Notebook in the Note tool, and then assign the highlight palette to the named Notebook (see image).

 

Posts 213
John Marino | Forum Activity | Replied: Tue, Jun 9 2020 8:22 AM

Thomas Ball:
Can you setup the Notes tool such that all future highlights using this palette are being added to a specific notebook and give me that name?

I named it "Highlights." Any update on the status of this case?

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LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, Jun 10 2020 9:23 AM

John Marino:
I named it "Highlights." Any update on the status of this case?

Not as of yet. I'm sorry. 

 

Posts 213
John Marino | Forum Activity | Replied: Fri, Jul 24 2020 10:38 AM

Thomas,

I just discovered the second resource in my library with damaged highlights (LLS:BSTUS61MT). See the screenshot below. Ironically, this resource was updated on the same exact day as The Message of James (2016-10-03) that I referenced earlier. You might want to add this information to your troubleshooting diagnosis. Two resources updated on the same day and part of the same series have damaged and misplaced highlights. In both cases my original highlights were made before the update was issued. This is a BIG issue for me as it means my highlights could prove unreliable in the future. Can you update me on the progress of your troubleshooting?

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