Course video controls no longer work

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This post has 10 Replies | 1 Follower

Posts 20
David Taylor | Forum Activity | Posted: Sat, Jun 6 2020 10:30 PM

Trying to do a course on a MacBook Pro using the latest Logos Software is nigh on impossible, as the controls for the videos no longer work.

No matter where or how i click i cant get any response from any of the options.

I even uninstalled and reinstalled (painful and time consuming) to no avail.

This is getting more and more frustrating now as it's been like this for a while with no apparent fix coming. I didn't drop thousands of pounds on courses and materials not to be able to use them!

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MJ. Smith | Forum Activity | Replied: Mon, Jun 8 2020 1:49 PM

You're correct that reloading the software rarely solves the problem. Can you be more specific about what does not work? volume control? pause? start? ...

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 20
David Taylor | Forum Activity | Replied: Mon, Jun 8 2020 2:13 PM

Nothing works. I open the video in logos (see the image) None of the buttons work, click on them nothing happens. I can use the space bar to pause/play the video, but i cant get anything else to work.

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JT (alabama24) | Forum Activity | Replied: Mon, Jun 8 2020 2:35 PM

Which specific version of the Logos engine? MacOS? Can you provide a screenshot and name of resource?

OSX & iOS | Logs |  Install

Posts 20
David Taylor | Forum Activity | Replied: Mon, Jun 8 2020 2:43 PM

Not sure why but the last post i added here hasnt shown up.

On the video itself none of the buttons work at all. I can however use the spacebar to play/stop the video, but not to do anything else.

The above is the course im currently doing, however i've tried 10 others and they're all the same, no controls working. I even downloaded the media thinking it was a streaming issue.

I'm using the mac version, says Logos Bible Software 8.13 (8.13.0.0008)

Posts 440
Lewis Harper | Forum Activity | Replied: Tue, Jun 9 2020 8:56 AM

David,

Check your program setting and make sure both your content and program scaling is set to 100%.  this bug causes many problems

Posts 20
David Taylor | Forum Activity | Replied: Tue, Jun 9 2020 9:04 AM

@Lewis tried that, nothing changed

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Jun 9 2020 1:10 PM

David Taylor:
On the video itself none of the buttons work at all. I can however use the spacebar to play/stop the video, but not to do anything else.

Apologies since can use Mouse for Course Video controls using Verbum 8.14 RC 1 (8.14.0.0010) on macOS 10.15.5 (albeit am puzzled by one control that a mouse click toggles display of line in control)

Lewis Harper:

Check your program setting and make sure both your content and program scaling is set to 100%.  this bug causes many problems

Mouse controls work using Content Scaling of 100% and Program Scaling of 100% so also curious about scaling settings.

Thankful for macOS System Preferences => Display that has Scaled resolution (for all applications). 

Keep Smiling Smile

Posts 20
David Taylor | Forum Activity | Replied: Tue, Jun 9 2020 1:23 PM
Can’t use the mouse, that’s what I’m saying. None of the buttons work, at all. I’ve had this for months and had no response to emails or anything. I didn’t drop thousands of pounds for resources that don’t work. It’s very frustrating and annoying. If this were a normal shop I’d of taken it all back and demanded a refund by now
Posts 20
David Taylor | Forum Activity | Replied: Tue, Jun 9 2020 1:24 PM

And it certainly isn’t helping that every time I post here I get a message saying I’m suspected of spamming so my post is being held for review. Not a good way to treat your customers

Posts 580
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Wed, Jun 10 2020 7:57 AM

David Taylor:
Can’t use the mouse, that’s what I’m saying. None of the buttons work, at all. I’ve had this for months and had no response to emails or anything. I didn’t drop thousands of pounds for resources that don’t work. It’s very frustrating and annoying. If this were a normal shop I’d of taken it all back and demanded a refund by now

David, 

I am sorry to hear of the trouble you have been having.

We have certain standards in place to prevent spam posts.  Occasionally these will block a legitimate user such as yourself, but we also double check on these posts and release them if this is the case.

I am not seeing a record of the emails that you previously sent, but of course we would like to help resolve this problem.

Please reply to the email I am sending you, and we will begin the process.

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