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Martin J Webster | Forum Activity | Posted: Wed, Jul 22 2020 3:51 AM

I am using a 6-year old MacBook Pro and a few days ago upgraded OSX to 10.15.6. Now when I start Logos 8 the application opens to the last layout but then immediately it crashes! 

I cannot be certain that the upgrade and Logos crash are related because I cannot determine precisely when the OSX was upgraded.

I have deleted the app, downloaded and installed but the same thing is happening.

I have been in touch with Logos Support, but am told that the problem is not with Logos! 

Has anybody else had a similar experience?

Any help will be most welcome!

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Graham Criddle | Forum Activity | Replied: Wed, Jul 22 2020 4:13 AM

Sorry to hear you are having problems

Try loading to a blank layout - press and hold the command key as Logos is starting.

If that doesn't resolve it, we would need to ask you to provide logs.

Posts 32
Martin J Webster | Forum Activity | Replied: Wed, Jul 22 2020 8:55 AM

Thanks very much for your reply.

Holding the "Command" key down did the trick and Logos opened to a blank screen.

I did further testing and found the problem was with one particular layout and it was the layout that I had last used. Also in "Program Settings" I had selected to open Logos to the last used layout.

When previously using that layout, I opened the Atlas but did not close it and the cause fo the crash appeared to be that when I opened Logos next time, the Atlas would go to the dock as the layout stabilized, then Logos would almost immediately crash. 

After opening Logos to a blank screen then selecting that layout, I picked up the Atlas from the dock and closed it. Having done this the problem was resolved!

When I spoke to Logos staff about the problem, they did not have an answer and I did send a log to them. That may reveal more specific reasons for the crash under those circumstances.

I hope this is clear but would be happy to provide further information if needed.

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