Download Failed

Page 1 of 1 (3 items)
This post has 2 Replies | 2 Followers

Posts 1
Daniel Daugherty | Forum Activity | Posted: Fri, Jul 31 2020 8:39 AM

As you know, when you open Logos it immediately begins to download updates and prepare the library. The last couple of weeks, there is a yellow notification bar that appears at the top of my page that says "Download Failed" (retry). What is failing? I can't seem to pinpoint what isn't being downloaded. Thanks for your help!

Posts 25746
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Jul 31 2020 6:53 PM

Welcome Daniel

You don't say if you are on Mac or Windows, but we need some logs to diagnose the issue.

Dave
===

Windows 10 & Android 8

Posts 7285
DAL | Forum Activity | Replied: Sat, Aug 1 2020 5:11 AM

It’s happened to me when the internet connection has failed, but as soon as the signal comes back I hit refresh and it continues with the download process.

DAL

Page 1 of 1 (3 items) | RSS