Logos.com Basepackage offering innapropriate options

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Posts 4057
abondservant | Forum Activity | Posted: Sat, Sep 5 2020 4:40 AM

It wants me to purchase a base package I already have. It doesn't show that I own (on that page) either.

L2 lvl4 (...) L8 Platinum, WORDsearch

Posts 1785
Robert M. Warren | Forum Activity | Replied: Sat, Sep 5 2020 6:58 AM

Hi abondservant:

I just tried that and similarly got ownership-unaware results. Maybe it's pre-launch jitters on the website.

Win 10 | Android 9 | Fire OS 5

Posts 277
LogosEmployee
Celeste Fiorillo | Forum Activity | Replied: Tue, Sep 8 2020 1:48 PM

Hi there! 

The quiz (https://www.logos.com/help-me-choose-package) is primarily intended for new users, and has never been ownership aware. Sorry that it's not currently a great experience for people who already own Logos 8.

https://www.logos.com/recommend-package will provide a recommendation for you based on what you already own. 

Posts 1785
Robert M. Warren | Forum Activity | Replied: Tue, Sep 8 2020 4:32 PM

Celeste Fiorillo:
has never been ownership aware. Sorry that it's not currently a great experience for people who already own Logos 8

Thanks. Probably what threw abondservant and me off is the opening banner that reads "I would like to upgrade to…".

Win 10 | Android 9 | Fire OS 5

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