Having problems saving as pdf

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Darren Chow | Forum Activity | Posted: Fri, Sep 11 2020 5:08 AM

Hi all,

I'm having problems exporting/printing a section of a book in Logos. See attached.

I can paste into open document. But i can't save as file into any of the formats.

Any idea why this is so? 

Posts 28560
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Sep 11 2020 7:00 AM

Welcome to the forums! Smile Sorry you are having troubles. Tongue Tied

Some questions: 

1. Which specific version of the engine are you running?
2. Which specific version of macOS are you running? 
3. Have you tried restarting your computer? 

EDIT: Also, what happens if you select a printer? I would expect that you are unable to press the "print" button until you have added a printer. 

The techies may need to see logs. Please see my signature line. You will "enable" logging, restart logos, recreate the problem, then grab the logs. 

OSX & iOS | Logs |  Install

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Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Sep 11 2020 3:24 PM

Darren Chow:
I can paste into open document. But i can't save as file into any of the formats.

Welcome Darren,

It appears that you don't have a printer connected/associated with your computer, which explains why you can't press the Print button. I can't be sure if that is related to the issue of saving to a file, so it would  be best to contact Customer Service direct.

Dave
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Windows 10 & Android 8

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