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This post has 33 Replies | 6 Followers

Posts 13
Ruben Sandoval | Forum Activity | Posted: Sat, Sep 19 2020 10:09 AM

I got the email about making sure my billing, etc. is up to date in Logos.

I am grateful the perks program is gonna "carry over."

My questions are:

1) I just enrolled in the Perks Program in Janaury 2020. So technically I am covered until January 2021, right? If not, will there be a credit issued (esp. considering #2 below)?

2) How does the Perks Program mesh with the Logos Now / Faithlife Connect program? I have the FL, too, on my original Logos account and am wondering what (if any) the benefit of keeping the Perks going beyond whenever the program will lapse for me.

Posts 33
Paul Lehr | Forum Activity | Replied: Sat, Sep 19 2020 12:11 PM

Ruben Sandoval:

I got the email about making sure my billing, etc. is up to date in Logos.

I am grateful the perks program is gonna "carry over."

My questions are:

1) I just enrolled in the Perks Program in Janaury 2020. So technically I am covered until January 2021, right? If not, will there be a credit issued (esp. considering #2 below)?

2) How does the Perks Program mesh with the Logos Now / Faithlife Connect program? I have the FL, too, on my original Logos account and am wondering what (if any) the benefit of keeping the Perks going beyond whenever the program will lapse for me.

I also have both Perks and Connect, started in April, spent the $100 immediately on something that came over to Logos yesterday so that's a good thing. But it looks like the Perks benefits are a partial duplication of Connect. My connect renews next month and that is all that I saw when I went to that page on my account. Is that it or can we expect it to be modified in the future? Or are these questions premature?Smile

Posts 246
MWW | Forum Activity | Replied: Sat, Sep 19 2020 2:29 PM

I wonder the same the same thing. I have a Perks membership but I notice that the free monthly books use the same code as the Faithlife Connect free ebooks. So does that mean that I will no longer get free books from Perks because I am already getting the books with Faithlife Connect?

Posts 2046
Nathan Parker | Forum Activity | Replied: Sat, Sep 19 2020 7:14 PM

I am a Wordsearch Perks member. I received an email saying my Wordsearch Perks account is being canceled. What do I need to do to migrate my Wordsearch Perks account under my Logos account? I already spent the Wordsearch credit, so the only other Perks I’m using are the other Perks in the membership. I am also a Faithlife Connect member as well. Will I be renewing a new “Perks” account with Logos next August like I did with Wordsearch, or will everything simply fold into my Faithlife Connect annual membership (I’m on the annual membership plan that was the same price as my Wordsearch Perks plan, so everything is OK there).

Nathan Parker

Posts 8726
LogosEmployee

See the answers to your Perks questions at https://www.logos.com/wordsearch-faq#account-perks 

Posts 13
Ruben Sandoval | Forum Activity | Replied: Sat, Sep 19 2020 11:12 PM

Bradley Grainger (Faithlife):

See the answers to your Perks questions at https://www.logos.com/wordsearch-faq#account-perks 

Yea...I saw that and this post https://www.logos.com/wordsearch-perks

...but the question of whether or how the WS Perks Program and Logos Now / Faithlife Connect program work together remains. Is it worth having both going down the road? As someone noted above: the code for the free books for the Perks Program is the same for the Faithlife subscription.

I know...first world question...but just curious.

Posts 2783
Forum MVP
Ted Hans | Forum Activity | Replied: Sun, Sep 20 2020 1:21 PM

Ruben Sandoval:

Yea...I saw that and this post https://www.logos.com/wordsearch-perks

...but the question of whether or how the WS Perks Program and Logos Now / Faithlife Connect program work together remains. Is it worth having both going down the road? As someone noted above: the code for the free books for the Perks Program is the same for the Faithlife subscription.

I know...first world question...but just curious.

Good question and a question I also like some information on. What I have read so far does not address the WS Perks Program and Logos Now / Faithlife Connect program running side by side.

Dell, studio XPS 7100, Ram 8GB, 64 - bit Operating System, AMD Phenom(mt) IIX6 1055T Processor 2.80 GHZ

Posts 2046
Nathan Parker | Forum Activity | Replied: Sun, Sep 20 2020 6:44 PM

Long-term, I hope that Wordsearch Perks and Faithlife Connect simply merge under a single subscription. Here's what I'd like to see happen:

  • Transition all Wordsearch Perks members to Faithlife Connect Essentials (No Resources), for $99/year, just like Logos did for Logos Now customers.
  • Existing Connect customers and new Connect customers would gain some of the features of Wordsearch Perks.

Here's how the Perks would be applied to Connect tiers:

  • 10% Off 20,000 Titles-Connect Essentials or Higher (it would be great if Logos opened this up to all titles on Logos.com)
  • Download Three Free Books Per Month-Already in Connect
  • Free Logos Training-All Connect tiers, send out a free training video each week (like Logos has been doing on Sundays now)
  • Exclusive Discounts-Already in Connect
  • $100 Logos Credit-Logos could either cancel this (since getting major new releases of all of the Logos features and datasets is a better deal), or if it retained it, add it to Connect Essentials or higher

Nathan Parker

Posts 2046
Nathan Parker | Forum Activity | Replied: Sun, Sep 20 2020 7:11 PM

In addition to "Perks", Wordsearch also offered a "Library Subscription" with limited access to the Wordsearch web app and some resources. For those who paid monthly for this, their subscriptions should expire at the end of the month. For any who paid annual for these, Logos will need to know how to handle them. 

Logos could also offer anyone who did signup for this a free trial of Connect since it offers similar features and a whole lot more.

I never subscribed to it, just reminding Logos it was another subscription offering Wordsearch offered.

Nathan Parker

Posts 553
Michael Kinch | Forum Activity | Replied: Mon, Sep 21 2020 5:50 PM

I processed payment for my Perks subscription on Friday through WordSearch. In Logos subscriptions it now says that it will renew Sept 22nd and that I need to update my payment details.  They look good but I have already submitted payment.  I did this through the email link where it said that my subscription had been cancelled.

Posts 339
Roy | Forum Activity | Replied: Mon, Sep 21 2020 8:12 PM

I "Think" they want you to assign a credit card/form of payment for the auto-renew feature to work. That was what they wanted from me anyway.

Posts 579
Jesse Blevins | Forum Activity | Replied: Mon, Sep 21 2020 9:21 PM

There is definitely an overlap between Perks and Logos Connect.

The code for the free three books is the same. I tried to pick three books under my Perks subscription and was told that the code was invalid.  

Posts 1
Ming Kwong Cheung | Forum Activity | Replied: Wed, Sep 23 2020 9:01 AM

Do anyone know that if the original Perks' "additional 10% discount" will continue in Logos? Thank you for answering.

Posts 4063
SineNomine | Forum Activity | Replied: Wed, Sep 23 2020 9:33 AM

Ming Kwong Cheung:

Do anyone know that if the original Perks' "additional 10% discount" will continue in Logos? Thank you for answering.

Welcome!

See https://www.logos.com/wordsearch-perks.

Posts 12
Sims | Forum Activity | Replied: Wed, Sep 23 2020 12:23 PM

I have the Migrated Wordsearch Perks. My renewal date is today but I don't see that this has been processed yet. Is there anyone else who has a renewal today or around this time. I know Faithlife can be slow to do things somethings but I wonder what they are waiting for.

Posts 553
Michael Kinch | Forum Activity | Replied: Wed, Sep 23 2020 12:38 PM

Sims:

I have the Migrated Wordsearch Perks. My renewal date is today but I don't see that this has been processed yet. Is there anyone else who has a renewal today or around this time. I know Faithlife can be slow to do things somethings but I wonder what they are waiting for.

My renewal date was yesterday. I reactivated it on Friday and payment was taken from my credit card from WordSearch. I have had a number so phone calls with Logos.  This morning they took payment again so that they could renew it.  I called and left a message at WordSearch and received an email from them.  They have reimbursed my credit card for the initial transaction. I would wait another day and if it doesn't resolve call Logos and talk to a rep.

Posts 2046
Nathan Parker | Forum Activity | Replied: Fri, Sep 25 2020 10:59 PM

Jesse Blevins:

There is definitely an overlap between Perks and Logos Connect.

The code for the free three books is the same. I tried to pick three books under my Perks subscription and was told that the code was invalid.  

For those of us who have both Perks and Connect, can someone at Faithlife make this coupon "stack" so we can grab three books from Connect and three books from Perks each month (at least until Logos decides whether to merge Perks under Connect entirely)?

Nathan Parker

Posts 2783
Forum MVP
Ted Hans | Forum Activity | Replied: Sat, Sep 26 2020 2:24 AM

Nathan Parker:
For those of us who have both Perks and Connect, can someone at Faithlife make this coupon "stack" so we can grab three books from Connect and three books from Perks each month (at least until Logos decides whether to merge Perks under Connect entirely)?

Hi Nathan,

Have you tried purchasing using the Connect Coupon first ( Three books)

Then after the Connect purchase has gone through, load up three more items to your Cart, the WordSearch perk option should be available.

Seem to work that way for me rather than loading up 6 books into the Cart

Dell, studio XPS 7100, Ram 8GB, 64 - bit Operating System, AMD Phenom(mt) IIX6 1055T Processor 2.80 GHZ

Posts 21
Adam Thomas | Forum Activity | Replied: Sat, Sep 26 2020 5:12 AM

If you try again, it should work now. Or at least, it did for me... 

Posts 2046
Nathan Parker | Forum Activity | Replied: Sat, Sep 26 2020 4:45 PM

Working for me now. Thanks!

Nathan Parker

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