We've created a page that shows the progress of your personal Wordsearch library being migrated to Logos: https://www.logos.com/wordsearch/library-migration
As of Sep 21, not all licenses have been loaded into our system yet, so some of your Wordsearch titles may be missing from the list. For now, please be patient, wait a day or two, and check back. We'll update this post when we believe that everyone's licenses are loaded into our system.
Some Book IDs may show up as "Unknown" in the list. This means that we're still updating our resource system with information from Wordsearch's system; those should be replaced by real titles in the near future.
Finally, we also have a list of all known Wordsearch titles (not filtered by your ownership) if you would like to see the status of any particular book: https://www.logos.com/wordsearch/catalog
Thanks Bradley! This is extremely helpful to see this!
It is interesting that titles tagged as "available" to me will display in the Logos web app, but if I try to open in the software, it says I do not own a license to this resource. I'll just be patient and keep checking back. Thanks again.
If they show up in the Library in Logos 8 (desktop) then you do have a license for them. Perhaps they've been configured as "Cloud Resources" and not downloaded to your computer? You can filter the Library to resources not on this computer, Select All, then download them (from the Info Panel in the Library).
See https://support.logos.com/hc/en-us/articles/360025106492-Select-Which-Library-Resources-to-Download for more training on how to use Cloud Resources (which is a way to save disk space if you don't want everything downloaded locally).
Thanks for the reply, Bradley, but Logos 8 is not indicating I have resources on that are not on my hard drive. You said that if a resource is tagged "Available," it should download, right? I executed the Update Now command, but it said there is nothing to download.
None of mine are loaded in yet.
Nathan Parker
David P. Moore: Thanks for the reply, Bradley, but Logos 8 is not indicating I have resources on that are not on my hard drive. You said that if a resource is tagged "Available," it should download, right? I executed the Update Now command, but it said there is nothing to download.
Just to confirm: they're shown as "Available" on the library migration page, you can access them in the web app, your Library in Logos 8 shows them downloaded, but when you open them in Logos 8 it says you don't have a license?
I'm not sure what would be causing that, so I'll have to follow up with the teams tomorrow.
Bradley Grainger (Faithlife):you can access them in the web app, your Library in Logos 8 shows them downloaded, but when you open them in Logos 8 it says you don't have a license?
That's not exactly what I'm seeing tonight, but close. I can open newly "available" ebooks in the web app, but clicking the "open in Verbum" button that pops up causes Verbum 8 desktop to tell me I don't have a license:
Does the command update resources achieve anything?
Nor mine Nathan. Hopefully they won’t be long.
I was seeing this behavior with the newly "available" ebooks last night, but they downloaded overnight, and are accessible now on the desktop.
My WS Library is not being recognised ... in fact my acct show as not recognised.
help!
Bradley, I'm just seeing 'You have no resources imported from Wordsearch' on the migration page. I communicated my Wordsearch email details to customer services and got confirmation that it had been associated to my Logos account on the 19th September. I assume it's just a matter of waiting for things to update?
Dave try typing "update now" in the command box.
Lynden Williams Communications https://www.lyndenwilliams.net
I'm in the same boat as Dave. Multiple "update now" commands haven't changed anything. It's not urgent for me. I'll keep using WS and just check back over the next few days to see if/when my library appears.
When I go to this page I get a totally different result. I get "You have no resources imported from Wordsearch." So what does that mean? Should I be concerned? And what should I do? I feel like I am getting a mixed message when I am told to be patient. I am told again and again that most of my resources should already be available (but none of them are), and that all of them should be within days. I got a personal note saying that my name was not in the first batch sent over so my licenses haven't been started yet. Still, I feel it is a mixed messages, especially in light of the below quoted forum note. None of the messages apply to me. I didn't get any of them. Please can someone give me a clear and not a mixed message about where my resources are?
Bradley Grainger (Faithlife): We've created a page that shows the progress of your personal Wordsearch library being migrated to Logos: https://www.logos.com/wordsearch/library-migration Available means that the resource has been unlocked to your account and should download to Logos 8. It does not mean that a product page exists on logos.com for Logos users to buy this book yet. It does not mean that this is the final version of the resource; we're upgrading the edition of many of these resources from Ebook to Logos Reader or Logos Research: https://community.logos.com/forums/t/193938.aspx In Progress means that a Logos Resource ID has been identified or created and aligned with the Wordsearch title, but no file is available yet. It may still be on Community Pricing or Pre-Pub (but you will get it for free when it's available). Not Started means that that alignment hasn't happened yet, but we have a record of your ownership. As of Sep 21, not all licenses have been loaded into our system yet, so some of your Wordsearch titles may be missing from the list. For now, please be patient, wait a day or two, and check back. We'll update this post when we believe that everyone's licenses are loaded into our system. Some Book IDs may show up as "Unknown" in the list. This means that we're still updating our resource system with information from Wordsearch's system; those should be replaced by real titles in the near future. Finally, we also have a list of all known Wordsearch titles (not filtered by your ownership) if you would like to see the status of any particular book: https://www.logos.com/wordsearch/catalog
Kathleen:When I go to this page I get a totally different result. I get "You have no resources imported from Wordsearch." So what does that mean?
It means what I posted here: https://community.logos.com/forums/p/193925/1118016.aspx#1118016
Bradley Grainger (Faithlife): Sorry to bring some disappointing news, but we haven't loaded your Wordsearch licenses into our system yet. (They ended up coming to us in multiple batches, and yours weren't in the first batch.) We're working hard to resolve this as quickly as possible; thanks for your patience.
Sorry to bring some disappointing news, but we haven't loaded your Wordsearch licenses into our system yet. (They ended up coming to us in multiple batches, and yours weren't in the first batch.) We're working hard to resolve this as quickly as possible; thanks for your patience.
Kathleen:Should I be concerned? And what should I do?
No, don't be concerned. Your licenses will be loaded into our system soon. Until then, there's nothing to do but wait, sorry.
Kathleen:I feel like I am getting a mixed message when I am told to be patient. I am told again and again that most of my resources should already be available (but none of them are), and that all of them should be within days.
Yes, that was a mixed message, and we apologise for the confusion. We did not realise (when we sent out the first email) that we would be receiving user licenses in several batches. If we had known that, we would have phrased the email differently.
Now that they are coming to us in separate batches, it is just taking a little longer for us to import them than we expected, but I do still anticipate it happening within the next couple of days.
Bradley Grainger (Faithlife):Just to confirm: they're shown as "Available" on the library migration page, you can access them in the web app, your Library in Logos 8 shows them downloaded, but when you open them in Logos 8 it says you don't have a license?
Bradley, yes, they show as Available on the migration page, and yes, they show up in the web app, but no, Logos 8 does not show them as downloaded.
When I click on Available on the migration page, it opens in the web app, then I get a pop-up window that asks if I want to open in on L8, and when I click yes, it goes to the software and launches a tab that says I do not have a license to this resource.
So this is confusing me as to what "unlocked" actually means if I can see it on one platform but not another.
Graham Criddle:Does the command update resources achieve anything?
Hi Graham, it did not. It said it found nothing to update. I have received a few WS titles (about 25), but my WS library was over 500 titles. I'm seeing a lot of them on the web app now, but not sure how to get them on the L8 software platform.
David P. Moore: I'm seeing a lot of them on the web app now, but not sure how to get them on the L8 software platform.
I don't understand why that would be the case.
Bradley - above - said he would check with the teams working on this. Hopefully they will find something.