Why did Sales tell me they are allowed to wave the down payment for people who have an existing payment plan but not for new plans? In general, I understand and agree with the requirement for a down-payment... for those who don't have or have a limited payment history. I just finished off a $300/mo payment plan 12 days ago. I've been giving Faithlife a huge chunk of my check almost continuously since about 2012. Sales reps used to know us and work with us to make it happen. Maybe that's why they all got canned? Maybe my response is unreasonable and I'm just annoyed and whining at missing my first day 1 upgrade since I've been using Logos. I'll get over it. In a week or two I'll snatch up my library upgrade, maybe make a more reasonable, non-adrenaline fueled selection--I was kinda liking the idea of being payment-free for a while. It's just annoying that 12 days ago they would have added it to my plan with no fuss, according to the rep I talked to, but today I walk away empty-handed.