Bug - Factbook not properly searching resources

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This post has 20 Replies | 2 Followers

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Robert Bigouette | Forum Activity | Posted: Tue, Oct 27 2020 6:52 AM

I have multiple dictionaries and was able to go find Nathan in all of them but not via the FactBook, this is no bueno.

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John Fidel | Forum Activity | Replied: Tue, Oct 27 2020 6:57 AM

Hi Robert. I cannot duplicate this using Mac OS. Does the search look like this at the top with Nathan (Prophet)?

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Can you provide some examples of some dictionaries that you are expecting to see in Factbook? It is possible that the dictionaries in question do not have the required tagging.

Posts 146
Robert Bigouette | Forum Activity | Replied: Tue, Oct 27 2020 8:21 AM

Easton's, Eerdmans, Harpers, etc. All my bible dictionaries, all of which contain information for Nathan, dont show in lack of FactBook. My fault for jumping on the initial release.

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Robert Bigouette | Forum Activity | Replied: Tue, Oct 27 2020 8:34 AM
John! Mine looks nothing like that. Though I did a simple full feature upgrade. Didn’t buy a package since I’m happy with my resources.
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Graham Criddle | Forum Activity | Replied: Tue, Oct 27 2020 8:43 AM

Robert Bigouette:
John! Mine looks nothing like that. Though I did a simple full feature upgrade. Didn’t buy a package since I’m happy with my resources.

This is strange. I haven't bought a package yet either (getting access to the features through Faithlife Connect) and see the same set of results as John shows.

What happens if you try searching for someone else? Do you get dictionary results then?

Posts 146
Robert Bigouette | Forum Activity | Replied: Tue, Oct 27 2020 8:48 AM

Hey Graham, crazy, David shows up fine. But Nathan, not at all. 

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Robert Bigouette | Forum Activity | Replied: Tue, Oct 27 2020 8:50 AM

I may just delete it all and re-install/download.

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Graham Criddle | Forum Activity | Replied: Tue, Oct 27 2020 9:03 AM

Robert Bigouette:

I may just delete it all and re-install/download.

In general, that is unlikely to solve the problem!

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Graham Criddle | Forum Activity | Replied: Tue, Oct 27 2020 9:04 AM

Robert Bigouette:
But Nathan, not at all. 

Please post a screenshot showing the top of your Factbook entry.

I'm interested in seeing the actual term being used and what you get as the Key Article etc.

Posts 55
Rick Williams | Forum Activity | Replied: Tue, Oct 27 2020 9:08 AM

I duplicated your search and interestingly, I came up with 4 results in Factbook, but in them were two results from the ISBE which is categorized as an encyclopedia.  Then I searched all my encyclopedias (collection) and got 1,998 results in 26 resources.  So, just a wild guess, this may be due to how either resources are being categorized in Factbook or something similar.

 

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Graham Criddle | Forum Activity | Replied: Tue, Oct 27 2020 9:16 AM

Hi Rick

One point worth noting is that your encyclopedia search is for Nathan not <Person Nathan (prophet)> so it will find all occurrences of the word in those resources, not where resources have been actually tagged with the Person.

What I find strange is that if I do the tag search I don't get any results in my dictionaries but I do get results shown in Factbook.

Graham

Posts 146
Robert Bigouette | Forum Activity | Replied: Tue, Oct 27 2020 10:46 AM

Nathan (prophet) is the FactBook link its looking for.

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Graham Criddle | Forum Activity | Replied: Tue, Oct 27 2020 10:57 AM

And what do you see if you open the Key Article section?

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Robert Bigouette | Forum Activity | Replied: Tue, Oct 27 2020 11:01 AM

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Robert Bigouette | Forum Activity | Replied: Tue, Oct 27 2020 11:03 AM

for comparison: david

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Sean Boisen | Forum Activity | Replied: Tue, Oct 27 2020 11:08 AM

How many dictionaries will depend on your library (and "encyclopedias" are included in the same section), but if you have ISBE you should have results in the Dictionaries section. If that's not the case (and your library is done indexing), you should contact customer support to see if they can help resolve the issue. 

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Andrew Batishko (Faithlife) | Forum Activity | Replied: Tue, Oct 27 2020 12:19 PM

Robert Bigouette:
Easton's, Eerdmans, Harpers, etc.

None of these have the required tagging. Eerdmans Dictionary of the Bible is tagged, but not the Eerdmans Bible Dictionary you own.

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Andrew Batishko (Faithlife) | Forum Activity | Replied: Tue, Oct 27 2020 12:20 PM

Graham Criddle:
What I find strange is that if I do the tag search I don't get any results in my dictionaries but I do get results shown in Factbook.

That's not surprising. <Person Nathan (prophet)> is looking for references to Nathan, not articles about Nathan.

There isn't a way to replicate the results of the Dictionaries section with a search, because it relies on tagging that is not available to the search engine.

The Key Article result can be replicated with a search like {Milestone <Person Nathan (prophet)>} (although due to some recent tagging changes, you may not have any results for this reference).

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MJ. Smith | Forum Activity | Replied: Tue, Oct 27 2020 12:47 PM

Rick Williams:
So, just a wild guess, this may be due to how either resources are being categorized in Factbook or something similar.

What are type:encyclopedia in the library are titled "Dictionaries" throughout Factbook, the Guides, Workflows ... This has been true for several years. Type:dictionary is reserved for modern language dictionaries such as the Concise Oxford Diction . . .

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