Crash when opening Theology or Counseling Guides

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Posts 15
Jeremy Archer | Forum Activity | Posted: Fri, Nov 6 2020 7:34 AM

Version 10.14.6 (18G6032)

MacBook Pro (Retina, 15-inch, Late 2013).

I've attempted a fresh install, disk / permissions repair, maintenance scripts, etc.

4861.logos_crash.txt.zip

Posts 15
Jeremy Archer | Forum Activity | Replied: Fri, Nov 6 2020 7:54 AM

I believe this may be because these are part of a feature set I don't own. However, the boxes are not greyed out and clicking them causes a crash.

Posts 74
Joseph Sollenberger | Forum Activity | Replied: Fri, Nov 6 2020 3:06 PM

I also had this experience and reported this issue to tech support. Here is the reply:

"Thank you for the latest log. I'm sorry but I didn't catch you didn't own the required license for the Counseling Guide to work. There's a case about situations like your own already, so it should eventually be fixed. For now I would avoid attempting to open the Counseling Guide". PS: I did not have this problem on my Win10 system.

Joseph F. Sollenberger, Jr.

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