Uneditable Sermons in Sermon Manager

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Posts 308
Paul Meathrel | Forum Activity | Posted: Wed, Nov 11 2020 3:16 PM

Hi there

I have a few sermons, which I added in Logos 7 or 8 I think, which have uneditable meta data.  If I try to edit the meta data for the sermon some fields such as series, speaker, passage, topic etc are all editable however the occasion fields are not. For instance:

It would be really handy to be able to edit this.  Does anyone know what the problem is please?

thanks


Paul

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Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Nov 11 2020 10:53 PM

Hi Paul

I've never seen this problem before.

Are you able to edit the fields in Sermon Builder?

Graham

Posts 308
Paul Meathrel | Forum Activity | Replied: Thu, Nov 12 2020 1:59 AM

Graham Criddle:

Are you able to edit the fields in Sermon Builder?

Yes I can and when I do so the fields become enabled in the Sermon manager.

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Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Nov 12 2020 2:48 AM

Paul Meathrel:
Yes I can and when I do so the fields become enabled in the Sermon manager.

How very strange

I'm glad there is a method to get this working but I don't understand why the problem occurred in the first place!

Posts 308
Paul Meathrel | Forum Activity | Replied: Mon, Nov 16 2020 1:33 AM

Graham Criddle:

How very strange

I'm glad there is a method to get this working but I don't understand why the problem occurred in the first place!

I am unclear about how we can get issues like explicitly recognised as a bug by Logos.  I don't think they have a publically available bug tracker system.  Do you know how we might get this recorded Graham?

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Graham Criddle | Forum Activity | Replied: Mon, Nov 16 2020 1:42 AM

Paul Meathrel:
I don't think they have a publically available bug tracker system

That is correct

Paul Meathrel:
Do you know how we might get this recorded Graham?

Hopefully someone from Faithlife will see and respond to this thread shortly.

Alternatively you could contact Customer Services and report the issue. Contact details are at https://www.logos.com/contact 

Posts 308
Paul Meathrel | Forum Activity | Replied: Thu, Nov 19 2020 1:11 AM

Graham Criddle:

Hopefully someone from Faithlife will see and respond to this thread shortly.

Alternatively you could contact Customer Services and report the issue. Contact details are at https://www.logos.com/contact 

Hopefully, although it seems hit and miss.  So far since Logos 9 was launched I've reported 8 problems / bugs all of which have had replies from the forum denizens (thanks!).  However when the issue is a bug it really requires a response from FL - I've had replies from FL employees to 2 and no reply to 6.  I'd happily report these into a bug tracker if one was available and support the product in that way.

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LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Thu, Nov 19 2020 10:27 AM

Hi Paul,

I've alerted the team that developed the Sermon Manager Tool of this issue.

Posts 24253
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Nov 19 2020 10:28 AM

Philana R. Crouch:

Hi Paul,

I've alerted the team that developed the Sermon Manager Tool of this issue.

Thanks Philana

Appreciated, Graham 

Posts 308
Paul Meathrel | Forum Activity | Replied: Thu, Nov 19 2020 10:29 AM

Yes, thank you

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