Wordsearch Sales Agents vs. Logos Sales Agents

Page 1 of 2 (21 items) 1 2 Next >
This post has 20 Replies | 2 Followers

Posts 15
Darnell L. Hope Sr. | Forum Activity | Posted: Mon, Nov 23 2020 2:29 PM

I've been teaching for about 3 years now. I am amazed at the topics my students' startup after class. A week ago they were comparing Wordsearch Bible Software vs. Logos Bible Software. Now! I know I might get a lot of backlash on the discussion. Especially with users of either software.

However, when I was holding a class online my students were discussing the Wordsearch software sales reps vs. the Logos software sales reps. Now all my students agreed that Logos software is far better than Wordsearch software once you have learned its operation. They enjoy Wordsearch a lot until I introduce them to Logos. But, a variety of my students did not care for the Logos sales reps. They felt that some of the Logos reps were pushy and did not care for individual needs but, more about the sale. They told me their experience with Wordsearch sales reps were very good. They liked Wordsearch sale reps more because they seem interested in having you equip for your call and the Kingdom of God. The books they have and purchased are helping their role in the Church.

Although this was talked about, I had to ask my students a question since I use both Wordsearch and Logos in the class. And now that Wordsearch has joined up with Logos. I asked. Which one do you prefer? They all said, Logos hands down. So, some of you Logos sales reps, as I stated before. Be about what people need than the book packages you sell.

Posts 4837
SineNomine | Forum Activity | Replied: Mon, Nov 23 2020 3:10 PM

Darnell L. Hope Sr.:
They told me their experience with Wordsearch sales reps were very good.

They should be happy to know that a number of the Wordsearch sales reps now work for Faithlife.

“I want you to know how the people should behave in the house of God, which is the Church of the living God, the pillar and foundation of the truth.” - 1 Timothy 3:15 (EOB:NT).

Posts 3740
Floyd Johnson | Forum Activity | Replied: Mon, Nov 23 2020 5:57 PM

OT - Interesting.  I have been saying something similar about healthcare. There are doctors who want to practice medicine; and there are those who want to care for patients. Sound parallel to LOGOS vs WordSearch?  

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 1031
Dale E Heath | Forum Activity | Replied: Mon, Nov 23 2020 8:10 PM

What's the difference between FL CS and FL Sales and when would I contact Sales instead of CS?

Posts 15
Darnell L. Hope Sr. | Forum Activity | Replied: Mon, Nov 23 2020 9:42 PM

As I said, I knew there would be a few who had to put out their thoughts on the matter. But, for you who responded! My students are very aware that many of the Wordsearch employees now work for Logos. That's what happens when a company is bought out. As far as quoting from St.John of The Cross Collected Works. If you would turn to page 22 in the General Introduction, at the 2 paragraph. It says, "Never one to shun those who came for help." This is a prime example of what my students were referring to. 

As far as you who want to compare this with the doctor that wants to practice medicine and those who want to care for patients your ignorance astounds me. And for you (D) I am sorry for not using the right terminology, like Customer Service. "MY BADD"

Posts 15
Darnell L. Hope Sr. | Forum Activity | Replied: Mon, Nov 23 2020 9:49 PM

If you care to respond to this. We know that Faithlife is the Company and Logos is the Software too. You All Be Bless in The Lord

Posts 3349
Sascha John | Forum Activity | Replied: Tue, Nov 24 2020 2:52 AM

I can't say on wordsearchbut for me the Sales are great Vriety and I allways get somthing In need.

I understand it right...The Customer Service is for technical Problems. The FL Sales are People who sales product from Logos. So if I like to buy Stuff I would go to a Logos Salesmen and he gives me a good Price sometimes better then the officials.

I gues You talking about te Sales Logos gives you on there Webpage or through Email?

Posts 1031
Dale E Heath | Forum Activity | Replied: Tue, Nov 24 2020 8:17 AM

The FL contact page lists different contacts for Sales and Customer Service. I would be nice to have some examples of when to use one or the other. I have tried to use Sales to buy someting in the past, but was referred to CS because Sales was busy. I tried to get a price adjustment by contacting CS and was referred to Sales. I sent an email to Sales and never got a response, except we'll get back to you, which never happened. It seems kind of random.

https://www.logos.com/contact

Posts 3349
Sascha John | Forum Activity | Replied: Tue, Nov 24 2020 9:12 AM

I allways try the Chat it works best. 

Posts 741
Jerry Bush | Forum Activity | Replied: Tue, Nov 24 2020 10:24 AM

My personal and anecdotal experience:

About 6 years ago, I contacted Logos about working there. I am a Pastor now as I was then, and before that I was in sales management with a large corporation. It seemed to both sides like it might be a good fit.

They flew me to Bellingham and I got the tour and so forth. I met Bob for a short meeting.

Everyone was very nice and I have nothing to say that is negative. I really liked the sales manager, Santiago. I have no idea if he is still there, but great guy.

They passed on me because they (correctly) believed I would not be aggressive enough with customers. In my previous career in sales I took the approach of: Find out what the customer needs and try to find a solution for him or her. The numbers would then take care of themselves.

The feedback they gave me is that the customers don't always know what they want and that I was too much of a Pastor to be a salesperson for Logos. They really wanted to push the largest packages possible and lock people in to payment plans.

I was never angry about that because they were right about me. But I tell my tale to say that is their philosophy of sales, or at least it was 6 years ago.

I also don't look down on them because their sales philosophy is different than mine. They are a business, not a ministry. 

That was my tiny peek into the inner workings of Logos.

iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.

Posts 42
Rene Atchley | Forum Activity | Replied: Tue, Nov 24 2020 10:36 AM

What may seem obvious, after a few interactions, with FL sales reps is that the company seems to place marketing/sales as a priority in customer interactions over the agenda of Word sales reps.

Posts 1031
Dale E Heath | Forum Activity | Replied: Tue, Nov 24 2020 1:23 PM

Sascha John:

I allways try the Chat it works best. 

Yes, that has been my experience also. On one chat, when CS counldn't do what I wanted, they transferred my chat to Sales and it worked well. Chat to CS first, and let them transfer if needed. The wait time usually isn't too bad. I need to keep reminding myself of that when I get impatient or frustrated.

Posts 11433
DMB | Forum Activity | Replied: Tue, Nov 24 2020 1:49 PM

Jerry Bush:
They passed on me because they (correctly) believed I would not be aggressive enough with customers. In my previous career in sales I took the approach of: Find out what the customer needs and try to find a solution for him or her. The numbers would then take care of themselves.

The feedback they gave me is that the customers don't always know what they want and that I was too much of a Pastor to be a salesperson for Logos. They really wanted to push the largest packages possible and lock people in to payment plans.

I was never angry about that because they were right about me. But I tell my tale to say that is their philosophy of sales, or at least it was 6 years ago.

I also don't look down on them because their sales philosophy is different than mine. They are a business, not a ministry.

Jerry, I've read your comments over the years, and always found them useful. I know your comment here is meant in a good way. I'm just surprised (what you observed). Really surprised.  Maybe as a business person, I've never accepted the proposition that business and ministry are separate enterprises with differing success-rules. Appreciate your comments.

"God will save his fallen angels and their broken wings He'll mend."

Posts 4132
abondservant | Forum Activity | Replied: Wed, Nov 25 2020 6:54 AM

Darnell L. Hope Sr.:
They felt that some of the Logos reps were pushy and did not care for individual needs but, more about the sale. They told me their experience with Wordsearch sales reps were very good. They liked Wordsearch sale reps more because they seem interested in having you equip for your call and the Kingdom of God


The older ones were better.

I've only had bad experiences (except from Maggie, who can't sell to me as I'm not a primarily Spanish speaker) with the current set. Sample size was only two (excluding Maggie). But it was bad enough, I prefer the website now.

If I have a question about which books would most benefit me I ask the forum. Or a professor. One of my old roommates is now a PHD. He gets a lot of my questions.


L2 lvl4 (...) WORDsearch, L9

Posts 741
Jerry Bush | Forum Activity | Replied: Wed, Nov 25 2020 6:56 AM

Do those of you that use sales reps find that you get better deals than what is on the website?

iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.

Posts 3349
Sascha John | Forum Activity | Replied: Wed, Nov 25 2020 7:16 AM

Not shure about now but in Logos 6/7 Times I had a Guy he even called me if he had a good Deal...and I live in Germany (!)

Posts 629
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Wed, Nov 25 2020 9:58 AM

Dale E Heath:

What's the difference between FL CS and FL Sales and when would I contact Sales instead of CS?

Hi Dale,

In a nutshell, Customer Service is here to help you with issues concerning Logos products you already have and orders that you have already placed, and Sales is here to help you concerning products that you do not have or orders you have not placed yet.

For example, if you are not sure you got the correct discount on an order you just placed, I would contact CS, not Sales.  But if you want to know which Logos 9 upgrade option might be best for you, I would contact Sales, and not CS.

Are there "edge cases" where it is hard to know which department to contact?  Certainly.  Are there situations in which you might contact one Department only to be immediately transferred to another?  It does happen, but we try our best to only transfer you to another department because you will benefit from their specialized knowledge.  

The world of Logos is a big world, encompassing theology, technology, finance, publishing, and more.  It is big enough that no single person or department will be your "one stop shop" for all of your needs.  We find overall it is more effective to have employees be specialists instead of generalists.  But sometimes, despite our best intentions, we make the wrong call.  This can lead to the situation where a customer tells us "I called you with a simple question, but I got transferred four times".  

After your initial post in this thread, you mentioned experiences where you did not get the level of service that you deserved.  I am sorry to hear that.  I can assure you that we are always striving to improve.  Just let us know if there are any unresolved issues that still need to be addressed.

Posts 1031
Dale E Heath | Forum Activity | Replied: Wed, Nov 25 2020 1:01 PM

Thanks Joe, that was very helpful. You are a very valued member of the FL crew and we really appreciate your input.

Posts 15
Darnell L. Hope Sr. | Forum Activity | Replied: Wed, Nov 25 2020 4:56 PM

Hello Everyone! When I initially did this post, it was not to undermine nor disrespect the Faithlife Company. It also was not to unappreciated the products and efforts they put forth to satisfy customers and their members. If I offended anyone, I genuinely apologize. My intentions I try to say honorable, but my view was from Kingdom Business and the Ministry we all represent.

The Lord’s Body consists of many members which no one can number. We all strive for love, truth, faith, and holiness because our Lord requires us to be. We are believers filled with his Spirit. Being filled with the Holy Spirit in ministry and business, we always strive to be fully mature.

These are principles and orders we all have to abide by, and no one has an excuse. Whether we are in business or ministry, anyone hearing this knows what’s right. Remember, God gave Adam a job to manage the grounds, and Jesus said, “He must be about his (our) Father’s Business.” We may differ of each other but, still one Body.

Posts 1031
Dale E Heath | Forum Activity | Replied: Thu, Nov 26 2020 6:42 AM

I was truly blessed yesterday, when a Lifeway support person made some of my expired resources available for me to download. They didn't need to do that, but bent the rules so I could have access again. It was an extremely kind and thoughtfu act. I wonder if Lifeway resources are part of the WS deal.

Page 1 of 2 (21 items) 1 2 Next > | RSS