Logos 8 black Friday sale starter package

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Posts 11
Alabintei Opretari Joshua | Forum Activity | Posted: Fri, Nov 27 2020 11:46 AM

I made a payment for the logos black Friday purchase but I was debited without receiving my receipt. What should I do? 

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Forum MVP
PetahChristian | Forum Activity | Replied: Fri, Nov 27 2020 12:10 PM

Have you checked your Spam folder? Occasionally some FL emails end up there.

You can also find your order in your account’s Order History. Clicking on the order number will show more details about an order.

https://www.logos.com/account/orders

Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

Posts 7752
DAL | Forum Activity | Replied: Fri, Nov 27 2020 12:17 PM

Receipts have been backed up a little bit.  I got mine a couple of days later on a few orders.  Maybe a glitch?

Posts 11
Alabintei Opretari Joshua | Forum Activity | Replied: Fri, Nov 27 2020 7:37 PM

Thanks for the reply. The product I ordered is Logos starter legacy library. My card was debited but it's not reflecting in my account order and I didn't get a receipt.

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Nov 27 2020 7:57 PM

Are you sure you used the same username and password?

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Posts 11
Alabintei Opretari Joshua | Forum Activity | Replied: Fri, Nov 27 2020 8:07 PM

Yes. I did. Don't know what next I should do. It's not showing up in my order history, I didn't get a receipt in my email or Spam and I was debited.

Posts 19124
Rosie Perera | Forum Activity | Replied: Fri, Nov 27 2020 8:32 PM

Call or email customer service.

From within the US: 800-875-6467

International: +1 360-527-1700

Phone hours are 6AM-6PM Pacific Time Mon-Sat

Email: customerservice@faithlife.com

https://faithlife.com/contact

     800-875-6467

Posts 1458
Paul Caneparo | Forum Activity | Replied: Fri, Nov 27 2020 10:48 PM

Alabintei Opretari Joshua:

Yes. I did. Don't know what next I should do. It's not showing up in my order history, I didn't get a receipt in my email or Spam and I was debited.

I find "live chat" with Customer Service the best solution.

https://www.logos.com/contact

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Graham Criddle | Forum Activity | Replied: Fri, Nov 27 2020 10:50 PM

Paul Caneparo:
https://www.logos.com/contact

Link enabled - https://www.logos.com/contact 

Posts 1458
Paul Caneparo | Forum Activity | Replied: Fri, Nov 27 2020 10:55 PM

Graham Criddle:

Paul Caneparo:
https://www.logos.com/contact

Link enabled - https://www.logos.com/contact 

Thanks. Don't know what's happened to my tablet.

Posts 28909
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Nov 28 2020 6:38 AM

Alabintei Opretari Joshua:

Yes. I did. Don't know what next I should do. It's not showing up in my order history, I didn't get a receipt in my email or Spam and I was debited.

For clarification: You see the charge on your credit card? If that is the case, you will need to contact FL directly. Phone is the best. 

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