Logos 4 Crash on Startup After Displaying Logo -Dump Included

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Michael S Hines | Forum Activity | Posted: Wed, Jul 14 2010 10:50 AM

 

Subject: RE: Logos 4 Crash on Startup -

Log File Attache1033.Logos4.zipd

Attached Logos4.zip log file for diagnosis.

More info:

Description - Logos4 crashes on start-up - producing a crash report to send to Microsoft.  Info provided earlier on status messages in crash.

Steps to reproduce:
Click on Logos4 logo on desktop.  See Logos logo screen.  Than crash - never gets to log on screen normally.  With logging on it does show log on screen then crashes after I click logon.

Actual result:
Logos 4 crashes.  Generates error report to Microsoft which I send off.  Sometimes I then have to restart the computer - other times I have to power off to get the system to reset. 

Expected result:
Logos4 starts up ready to do Bible study.

System Specs:
Desktop Dell Dimension 8300
Intel Pentium 4 CPU 3.20 GHz
3.19 GHz, 3.62 GB RAM
Microsoft Windows XP Professional Version 2002, Service Pack 3 - up to date Norton Internet Security 16.8.0.41

Other Applications - partial list:
MS Office 2007
MS Anti-Spyware
Libronix Digital Library 3
Carbonite
Windows Live
Logos Bible Software 4
SwordSearcher 6
MS Visual Studio 2008

Mike Hines

Posts 8852
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Wed, Jul 14 2010 10:14 PM

Microsoft has published a KB article for the error message in your log: http://support.microsoft.com/kb/2262911

Does following the steps in that article solve the problem?

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