Crash: Logos crashed several times using the info tool

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Bruce Dunning | Forum Activity | Posted: Mon, Jan 4 2021 4:49 PM

Tonight I had a repeatable crash when I tried to open the "Other References Section" in the Info tool.

1273.Logos.zip

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Dave Hooton | Forum Activity | Replied: Wed, Jan 6 2021 2:04 PM

The log doesn't show the crash. Also, provide steps to reproduce the crash.

Dave
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Bruce Dunning | Forum Activity | Replied: Wed, Jan 6 2021 3:50 PM

Dave Hooton:

The log doesn't show the crash. Also, provide steps to reproduce the crash.

Sorry, I uploaded the wrong one.

I will also explain more how it happened. I was using the Info Tool and tried to expand the "Other References" section which immediately caused the crash. This happened several times in a row.

7674.LogosError.zip

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Bruce Dunning | Forum Activity | Replied: Sat, Jan 9 2021 6:11 AM

Bump

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Kevin | Forum Activity | Replied: Sat, Jan 9 2021 6:52 AM

Does it happen on all words or just a specific word?

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Bruce Dunning | Forum Activity | Replied: Sat, Jan 9 2021 7:05 AM

Kevin:

Does it happen on all words or just a specific word?

Your question made me curious so I tried to open that section again using a different word and it crashed again. Sad

So I would say probably all words.

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Kevin | Forum Activity | Replied: Sat, Jan 9 2021 1:56 PM

Sorry Bruce no thoughts on that crash, you could however try unticking all of the options under settings for Other References, and then see if still crashing. Then add them back a few at a time to see if you can diagnose which one is causing the problem.

Also it may be helpful if you close Logos, delete all your logs files, reopen Logos, recreated the crash, then immediately post all the log files before reopening Logos. Then the time stamp of the crash can be referenced in the Logos.log.

It is working with no problems for me.

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Bruce Dunning | Forum Activity | Replied: Sun, Jan 10 2021 4:37 PM

Kevin:
Sorry Bruce no thoughts on that crash, you could however try unticking all of the options under settings for Other References, and then see if still crashing. Then add them back a few at a time to see if you can diagnose which one is causing the problem.

Thanks but not excited about doing that.

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Jan 11 2021 4:03 AM

Initial click to expand Other References crashed, but trying to replicate crash has been unsuccessful.

Opened Logos 9.2 Beta 3 to a blank layout.

Opened Tool Information followed by opening Lexham English Bible => clicked Son in Psalm 2:12 then expanded Other References

Next opened Lexham Bible Dictionary followed by clicking Joy to refresh Information Tool

Other References has one item. Opened Help to Information followed by clicking Information to refresh Information Tool

Information does not have any other references. At this point, do not know how to replicate crash of Other References in Information Tool (tried different order of opening stuff after launching Logos, but not know what am missing to cause crash).

Keep Smiling Smile

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Bruce Dunning | Forum Activity | Replied: Mon, Jan 11 2021 7:18 AM

Keep Smiling 4 Jesus :):
Initial click to expand Other References crashed, but trying to replicate crash has been unsuccessful.

I'm pleased to hear that it also crashed for you initially. I will have to play around with it more to see what may be going on.

I wonder if someone from Faithlife might look at this.

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Dave Hooton | Forum Activity | Replied: Mon, Jan 11 2021 5:36 PM

Bruce Dunning:

Please upload the folder so we can look at all the relevant logs. Does it matter what source you use for the Info tool?

Dave
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Bruce Dunning | Forum Activity | Replied: Mon, Jan 11 2021 5:44 PM

Dave Hooton:

Bruce Dunning:

Please upload the folder so we can look at all the relevant logs. Does it matter what source you use for the Info tool?

I tried to re-create the crash but it is now working. Initially it was crashing when using NA28 GBS.

I will upload new logs if it crashes again.

Thanks for your help.

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