Application no longer linked to device

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Jan Krohn | Forum Activity | Posted: Wed, Jan 20 2021 3:14 PM

After a bit of a rough firmware update on my device today, I decided to do tabula rasa, wiped the device, and removed it from the devices overview on Logos.

So after setting everything up again, the device re-appeared (as it should), but the Logos app wasn't registered.

I already wiped the device a second time just to be sure that this wasn't a one-time oddity. However, the same thing happened again.

Now I can no longer send resources to the device via the desktop app.

If this error could be looked into, that'd be great.

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Jan Krohn | Forum Activity | Replied: Thu, Jan 21 2021 8:09 AM

Logos app, latest version, on Android 8.1.

I've tried many things to trigger app registration, including downloading lots of resourced, but nothing works.

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Joe McCune (Faithlife) | Forum Activity | Replied: Thu, Jan 21 2021 10:16 AM

Jan Krohn:

Logos app, latest version, on Android 8.1.

I've tried many things to trigger app registration, including downloading lots of resourced, but nothing works.

Hi Jan,

Since wiping your device clean, have you re-installed our app using the Play Store instead of using a service that re-installs your old apps for you?

If our app was not installed using the Play Store, please uninstall it and then re-install it using the Play Store.

If you are having this problem despite having installed from the Play Store, please send logs:

1. Open the app.
2. Tap the Menu icon (has three horizontal lines).
3. Tap Help.
4. Press "Report a Problem"
5. A pre-addressed email will open with a log file attached automatically. Press "Send" to send your report.

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Joe McCune (Faithlife) | Forum Activity | Replied: Mon, Jan 25 2021 10:42 AM

Thanks for posting your logs, Jan.

We will look into this further.