Use coupon only partially?

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Posts 6
Vincenzo Russo | Forum Activity | Posted: Sat, Feb 13 2021 6:35 AM

Hi all, 

I recently received a coupon for my birthday. Much welcome. 

I started to look for resources to buy with it, found some, but eventually realised one of the books can only be purchased on the Faithlife store, whereas the rest are on the Logos store. 

Can the coupon used "partially"? So, like to pay $0 on my Logos' $10 basket and $0 on my Faithlife's $10 basket?

Thanks. 

Blessings, 

  Vince

Posts 25205
Forum MVP
Graham Criddle | Forum Activity | Replied: Sat, Feb 13 2021 6:39 AM

Vincenzo Russo:
Can the coupon used "partially"? So, like to pay $0 on my Logos' $10 basket and $0 on my Faithlife's $10 basket?

I think as far as the website interface is concerned, the coupon can only be used in one of the carts and only for one purchase.

I would suggest contacting Sales and seeing if they can manage this for you. Contact details at https://www.logos.com/contact 

Posts 6
Vincenzo Russo | Forum Activity | Replied: Sat, Feb 13 2021 6:41 AM

Thank Graham. I had thought about that, but I decided to check here first :) 

Cheers, 

   Vince

Posts 1160
Dale E Heath | Forum Activity | Replied: Sat, Feb 13 2021 5:18 PM

I had a very good interaction with CS on chat. Me: I purchaed a bunch of books yesterday and today, I got my rebate. Can I return them and repurchase them with the rebate? (my rebate was about $15 more than the purchase) CS said sure, we can do that. Do you want to purchase something else or leave a small balance on your rebate? I bought something additional and ended up getting a refund to my CC for the difference.

I'd still go through CS just to be sure.

Posts 1562
Rick Ausdahl | Forum Activity | Replied: Sat, Feb 13 2021 8:54 PM

Vincenzo Russo:

Hi all, 

I recently received a coupon for my birthday. Much welcome. 

I started to look for resources to buy with it, found some, but eventually realised one of the books can only be purchased on the Faithlife store, whereas the rest are on the Logos store. 

Can the coupon used "partially"? So, like to pay $0 on my Logos' $10 basket and $0 on my Faithlife's $10 basket?

Thanks. 

Blessings, 

  Vince

I'd be interested in what you find out.  I contacted CS for the same thing and was told my one-time use coupon could NOT be split across carts from Logos and Faithlife.  I was told I had to use the entire coupon in a single purchase from a single cart, or lose the unused balance.

Posts 1684
Paul Caneparo | Forum Activity | Replied: Sat, Feb 13 2021 11:19 PM

Rick Ausdahl:

Vincenzo Russo:

Hi all, 

I recently received a coupon for my birthday. Much welcome. 

I started to look for resources to buy with it, found some, but eventually realised one of the books can only be purchased on the Faithlife store, whereas the rest are on the Logos store. 

Can the coupon used "partially"? So, like to pay $0 on my Logos' $10 basket and $0 on my Faithlife's $10 basket?

Thanks. 

Blessings, 

  Vince

I'd be interested in what you find out.  I contacted CS for the same thing and was told my one-time use coupon could NOT be split across carts from Logos and Faithlife.  I was told I had to use the entire coupon in a single purchase from a single cart, or lose the unused balance.

I have on several occasions used a coupon for a combined Logos and Faithlife eBooks order. On each occasion I've done via web chat. Last time I put the books in the 2 carts and asked them to process as one order. Previously I've supplied web links in the chat. Never had a problem doing this. 

Posts 1562
Rick Ausdahl | Forum Activity | Replied: Sun, Feb 14 2021 6:04 AM

Paul Caneparo:

Rick Ausdahl:

Vincenzo Russo:

Hi all, 

I recently received a coupon for my birthday. Much welcome. 

I started to look for resources to buy with it, found some, but eventually realised one of the books can only be purchased on the Faithlife store, whereas the rest are on the Logos store. 

Can the coupon used "partially"? So, like to pay $0 on my Logos' $10 basket and $0 on my Faithlife's $10 basket?

Thanks. 

Blessings, 

  Vince

I'd be interested in what you find out.  I contacted CS for the same thing and was told my one-time use coupon could NOT be split across carts from Logos and Faithlife.  I was told I had to use the entire coupon in a single purchase from a single cart, or lose the unused balance.

I have on several occasions used a coupon for a combined Logos and Faithlife eBooks order. On each occasion I've done via web chat. Last time I put the books in the 2 carts and asked them to process as one order. Previously I've supplied web links in the chat. Never had a problem doing this. 

Good to know, Paul.  I wasn't doing a chat--I called in.  But that shouldn't make a difference.  I will be more persistent next time (politely of course).  Smile

But just to confirm... the coupon you were using was a single/one time use coupon?

Posts 1684
Paul Caneparo | Forum Activity | Replied: Sun, Feb 14 2021 6:25 AM

Rick Ausdahl:

Paul Caneparo:

Rick Ausdahl:

Vincenzo Russo:

Hi all, 

I recently received a coupon for my birthday. Much welcome. 

I started to look for resources to buy with it, found some, but eventually realised one of the books can only be purchased on the Faithlife store, whereas the rest are on the Logos store. 

Can the coupon used "partially"? So, like to pay $0 on my Logos' $10 basket and $0 on my Faithlife's $10 basket?

Thanks. 

Blessings, 

  Vince

I'd be interested in what you find out.  I contacted CS for the same thing and was told my one-time use coupon could NOT be split across carts from Logos and Faithlife.  I was told I had to use the entire coupon in a single purchase from a single cart, or lose the unused balance.

I have on several occasions used a coupon for a combined Logos and Faithlife eBooks order. On each occasion I've done via web chat. Last time I put the books in the 2 carts and asked them to process as one order. Previously I've supplied web links in the chat. Never had a problem doing this. 

Good to know, Paul.  I wasn't doing a chat--I called in.  But that shouldn't make a difference.  I will be more persistent next time (politely of course).  Smile

But just to confirm... the coupon you were using was a single/one time use coupon?

Correct.  I used my birthday coupon in December for a mixed order.  I put books in my 2 carts and contacted Faithlife by web chat and asked them to process as one order with the coupon.

Posts 6
Vincenzo Russo | Forum Activity | Replied: Sun, Feb 14 2021 6:33 AM

Thanks Paul -- I can't find a link to this Web Chat. Do you have one?

Posts 1684
Paul Caneparo | Forum Activity | Replied: Sun, Feb 14 2021 7:05 AM

Vincenzo Russo:

Thanks Paul -- I can't find a link to this Web Chat. Do you have one?

https://www.logos.com/contact

Click on Live Chat for Customer Service (returns) or Sales.

Posts 743
Scott E. Mahle | Forum Activity | Replied: Sun, Feb 14 2021 7:06 AM

Vincenzo Russo:

I can't find a link to this Web Chat. 

Two locations on the Logos web page: under Support and on the bottom right side of the page.

Logos Series X Pastor’s Library | Logos 3 Leader’s Library | 4 Portfolio | 5 Platinum | 6 Feature Crossgrade | 7 Essential | 8 M & W Platinum and Academic Professional | 9 Academic Professional and Messianic Jewish Diamond

Posts 1160
Dale E Heath | Forum Activity | Replied: Sun, Feb 14 2021 7:08 AM

Go to Logos.com and hover on Support. It's on the left under Contacts, "Chat"

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