Paid for subscription, watermark still remains.

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Eiric Shriner | Forum Activity | Posted: Sun, Feb 14 2021 8:43 AM

Good morning. I paid for a subscription this morning and my in-house digital signage is still showing a watermark. I have checked my "Manage Subscriptions" and it showing that I have paid for the subscription. I am at a loss as to why it is not working. 

Thanks for your assistance. 


Posts 134
Brandon Adent (Faithlife) | Forum Activity | Replied: Tue, Feb 16 2021 10:11 AM

Hi Eiric, I'm sorry for the trouble.

Did you happen to try opening and closing Proclaim? I just checked your subscriptions and it looks like everything is fine there, so there could have been some kind of error applying the subscription to your Proclaim installation. We'll investigate this here and see if we can reproduce the problem.

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