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MJ. Smith | Forum Activity | Posted: Wed, Jul 14 2021 3:44 PM

8306.VerbumIndexer6_14.zip

Application froze when I tried to expand the resource search results. I had expanded and collapsed several preceding resources before the freeze. By freeze I mean no response to any input and no completion of the current command.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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Philana R. Crouch | Forum Activity | Replied: Wed, Jul 14 2021 3:48 PM

MJ,

Can you replicate your search query and paste it here. I want to make sure I'm searching for the same thing.

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MJ. Smith | Forum Activity | Replied: Wed, Jul 14 2021 4:11 PM

(HeadingText:Outline ANDNOT {Label Bible Outline}) OR (LargeText:Outline ANDNOT {Label Bible Outline})

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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SineNomine | Forum Activity | Replied: Thu, Jul 15 2021 5:32 PM

MJ. Smith:

(HeadingText:Outline ANDNOT {Label Bible Outline}) OR (LargeText:Outline ANDNOT {Label Bible Outline})

Copying and pasting this search gets me a different (larger) number of results for the resource that you ran into the problem with.

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Philana R. Crouch | Forum Activity | Replied: Fri, Jul 16 2021 2:14 PM

MJ,

Are you able to reproduce this? I cannot and It think we are going to need a proc dump. You get this by running Task Manager and then right-clicking on the option to create a dump file.

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MJ. Smith | Forum Activity | Replied: Fri, Jul 16 2021 2:20 PM

Philana R. Crouch:
Are you able to reproduce this?

I can fairly consistently create the problem of the search going into a loop rather than loading the results. I can't recreate the problem where those same actions completely freeze Logos. I'll try to get the dump sometime this evening.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 3651
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Jul 20 2021 8:55 AM

MJ. Smith:

Philana R. Crouch:
Are you able to reproduce this?

I can fairly consistently create the problem of the search going into a loop rather than loading the results. I can't recreate the problem where those same actions completely freeze Logos. I'll try to get the dump sometime this evening.

Hi MJ,

Have you been able to get a proc dump?

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MJ. Smith | Forum Activity | Replied: Tue, Jul 20 2021 2:16 PM

Not yet - I've been a bit distracted

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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Adam Borries (Faithlife) | Forum Activity | Replied: Fri, Jul 23 2021 10:37 AM

MJ, since we haven't been able to repro, I'm wondering: Have you created your own labels of class "Bible Outline"?

Adam Borries | Product Manager, Logos desktop application

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MJ. Smith | Forum Activity | Replied: Fri, Jul 23 2021 2:24 PM

Adam Borries (Faithlife):
Have you created your own labels of class "Bible Outline"?


Yes, I have. What I am doing is:

  1. Using a search to find outlines that are not labeled - many pages of results
  2. Picking up where I left off and adding outline labels which also has the effect of removing them from the search results
  3. When a resource spans a search results page break, I click for the next page
    • when there are only a few results for the resource, this can work fine
    • more often, it results in the next page going into an endless looping state - this I can recreate when I have appropriate data. I can close the search, rerun it and be back in business
    • sometimes, instead of of just giving me endless loading images, it freezes the application - I have to use Task Manager to kill and restart the application. I have not been able to track down the cause of the freeze but the resource use in Task Master shows disk and memory use as constants.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Thu, Aug 12 2021 4:06 PM

This has been fixed in 9.7 RC 1.

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MJ. Smith | Forum Activity | Replied: Thu, Aug 12 2021 5:43 PM

Thank you

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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