Logos Mobile App - Freezing on iPad

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Gary O'Neal | Forum Activity | Posted: Fri, Oct 15 2021 4:18 PM

For the last two days, I cannot open Logos mobile on my iPad. The app opens and seems to be trying to download the Faithlife Study Bible resource. The rotating circles stay up continuously - like it's working but it never loads. All other parts of the app are frozen. 

I've tried resetting the app from it's setting page - no change.

I was going to remove the app and reinstall, but there is no option to delete the app when you long press on its icon on the homepage.

Any thoughts?

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Additional Information:

I have continued trying to figure out what was going on. When I shut off my wifi, the app loads.

I have changed my password recently. I’m not sure that I have logged in to Logos on my iPad since then. How do you update your password on the iPad app?

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Gary O'Neal | Forum Activity | Replied: Fri, Oct 15 2021 6:30 PM

Ok, I finally figured out how to uninstall the app. Reinstalling it solved my problem.

For others who may have problems uninstalling the app, here is a site that shows why you may not have the option to delete the app and how to solve it. It seems that at times when you update ios, it resets your option to delete apps.

https://www.igeeksblog.com/cannot-delete-apps-on-iphone-ipad/

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