Beta 9 crashes Logos Immediately

I've got the same problem

EDIT: it will load using a blank layout, so there would be something in our layouts causing it to crash. For me it seems to be my custom passage guide

https://community.logos.com/discussion/comment/164905#Comment_164905

Both of you should be able to send logs if you open to a blank layout and then try to access a saved layout.

Stein Dahl

https://community.logos.com/discussion/comment/164911#Comment_164911

Both of you should be able to send logs if you open to a blank layout and then try to access a saved layout.

I know this may seem like a stupid question . . . But, how do you open Logos 4 to a blank layout?

Lynden O. Williams

https://community.logos.com/discussion/comment/164914#Comment_164914

Both of you should be able to send logs if you open to a blank layout and then try to access a saved layout.

I know this may seem like a stupid question . . . But, how do you open Logos 4 to a blank layout?

In the command box type "close all" (without the quotes) and then close Logos. Launch the software and it will reopen to a blank layout. Then open one of your saved layouts.

Stein Dahl

https://community.logos.com/discussion/comment/164920#Comment_164920

In the command box type "close all" (without the quotes) and then close Logos. Launch the software and it will reopen to a blank layout. Then open one of your saved layouts.

The problem is, I can't get Logos 4 (Beta 9) to open at all to be able to type in the command box. It crashes immediately upon attempting to open the program.

Any other ideas, maybe?

https://community.logos.com/discussion/comment/164926#Comment_164926

Stein

Enable permanent logging and you should upload the crash log and logos4.log.

See the wiki to load a blank layout.

https://community.logos.com/discussion/comment/164926#Comment_164926

Opened fine with blank layout. Opened one layout successfully then crashed when I tried to change layouts

5432.Logos4Crash.txt

https://community.logos.com/discussion/comment/164930#Comment_164930

Fred,

Looks like you are also crashing in a Guide document. It would help if you uploaded the logos4.log (enable permanent logging as above if necessary).

Rosie Perera

https://community.logos.com/discussion/comment/164914#Comment_164914

Both of you should be able to send logs if you open to a blank layout and then try to access a saved layout.

I know this may seem like a stupid question . . . But, how do you open Logos 4 to a blank layout?

Hold down the Ctrl key while starting up Logos. It will then present you with the Login screen which has the option to click a checkbox marked "Open to blank layout" (or something along those lines) -- tick that box and you should be able to bypass the crash. Then try opening your saved layout or custom guide or whatever it was you recall you last had open, and see if you can get log files from that if it crashes again.

https://community.logos.com/discussion/comment/164936#Comment_164936

It appears the culprit may be the Passage Guide. I crashed repeatedly with some layouts and not at all with others. I opened just a passage guide from the tools menu and crash when I try to execute the search in the guide.

4555.Logos4Crash.txt

0207.Logos4.log

https://community.logos.com/discussion/comment/164939#Comment_164939

It appears the culprit may be the Passage Guide.

Yup. Same as Todd's crash at http://community.logos.com/forums/t/22047.aspx

https://community.logos.com/discussion/comment/164939#Comment_164939

It appears it is only the Custom Passage guide (and layouts that include a custom passage guide causing the crash. I deleted My custom passage guide and built a new one. It is no longer crashing.

https://community.logos.com/discussion/comment/164947#Comment_164947

I deleted My custom passage guide and built a new one. It is no longer crashing.

It's good that you found a workaround.

Logos still need to isolate the cause because my custom PG/EG is not crashing.

https://community.logos.com/discussion/comment/164948#Comment_164948

I have gone through all of my layouts that were crashing and in each case deleted the custom guide I built for each layout. Once that guide is removed the layout no longer crashes the program.

I agree Logos needs to isolate and fix this otherwise a lot of folks are going to be deleting and rebuilding guides. I'm sure they will jump on this one pretty quick.

Stein Dahl

https://community.logos.com/discussion/comment/164936#Comment_164936

Hold down the Ctrl key while starting up Logos. It will then present you with the Login screen which has the option to click a checkbox marked "Open to blank layout" (or something along those lines) -- tick that box and you should be able to bypass the crash. Then try opening your saved layout or custom guide or whatever it was you recall you last had open, and see if you can get log files from that if it crashes again.

Okay I was finally able to open Logos 4 (Beta 9) to a blank layout. Then I was able to locate the Log Files.

3343.Logos4.log

2783.Logos4Crash.txt

Hopefully this upload works.

https://community.logos.com/discussion/comment/164970#Comment_164970

Hopefully this upload works.

Well done. Your crash is different to the others but still involves a Guide. You might try Fred's workaround above.

https://community.logos.com/discussion/comment/164991#Comment_164991

My crash files from trying to open a layout from a blank layout.

1856.Logos4Crash.zip

https://community.logos.com/discussion/comment/164995#Comment_164995

My crash files from trying to open a layout from a blank layout.

Still Guide-related. From a blank layout you might try to re-create your custom Passage Guide(s) in the Guides menu & see if that works. If necessary re-create your Exegetical Guides.

https://community.logos.com/discussion/comment/165005#Comment_165005

My crash files from trying to open a layout from a blank layout.

Still Guide-related. From a blank layout you might try to re-create your custom Passage Guide(s) in the Guides menu & see if that works. If necessary re-create your Exegetical Guides.

Newly created guides crash on first attempt to use them

Graham Criddle

https://community.logos.com/discussion/comment/165005#Comment_165005

Just thought I would add my logs to see if they help.

L4 crashed on opening after installing B9, it opens successfully into a blank layout.

6523.Logos4 - Copy.log

0358.Logos4Crash - Copy.txt

3173.Logos4Indexer - Copy.log

Graham

https://community.logos.com/discussion/comment/165036#Comment_165036

Newly created guides crash on first attempt to use them

OK. Remove the Collections section as it crashed my L4 when added to PG.

https://community.logos.com/discussion/comment/165037#Comment_165037

Just thought I would add my logs to see if they help.

Welcome to the party, Graham!

Try the workaround I posted above.

https://community.logos.com/discussion/comment/165043#Comment_165043

I can re-work a standard passage guide to have everything my custom guide has and it works fine. Try it in a fully custom guide though, and it crashes. How is it that collections only crash in a custom guide?

https://community.logos.com/discussion/comment/165050#Comment_165050

How is it that collections only crash in a custom guide?

I'm sure Logos will let us know (so if you remove that section from a Custom guide it works?).