Wow! Long customer service wait....

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Posts 221
James Thompson | Forum Activity | Posted: Mon, Oct 4 2010 12:38 PM

I was on hold for over 30 minutes with customer service trying to get an answer to a simple question... put the phone on speaker and continued my working, later looked up and realized that I'd been holding for over 30 minutes. When I realized that I was on hold, waiting to ask them about the status of the Hebrew pronouncation module (which I've been waiting on for over 2 years) I realized the irony....  Hmm    and hung up...

Posts 3729
Floyd Johnson | Forum Activity | Replied: Mon, Oct 4 2010 12:40 PM

I am guessing something went wrong - this use to be a common complaint, but have not heard of it for some time.  In fact, quite the opposite.  Did you try calling back?


Posts 1416
Wes Saad | Forum Activity | Replied: Mon, Oct 4 2010 12:41 PM

I would imagine with the official release of the Mac version on Friday they are getting a few calls.

Posts 15
Randall Thompson | Forum Activity | Replied: Mon, Oct 4 2010 9:52 PM

Not to mention, all of the pre-pubs, etc...

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