Logos 4 for mac crashing

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Posts 1
Clifford Alger | Forum Activity | Posted: Wed, Dec 1 2010 10:04 AM

Hello, I just got Logos 4 for mac and I love it! Thy only problem that I am having is that it keeps crashing right in the middle of me using it. Ive only had it a week and I has probably crashed about four or 5 times. I have a 13" macbook pro aluminum unibody with 2gb of ram. Any suggestions?

 

Cliff

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Dec 1 2010 11:50 AM

Welcome Big Smile

Would like to see logs posted - Wiki section has steps for reporting bugs => http://wiki.logos.com/Mac_Troubleshooting#How_to_Report_Bugs_in_Logos_4_Mac

Keep Smiling Smile

 

Posts 3
jose f jimenez | Forum Activity | Replied: Tue, Mar 27 2012 7:51 PM

My Logos 4 opens up fine, but when I open certain books, like greek and hebrew, or when I try to use my search tools it immediately crashes. What do I do?

 

Jose

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Mar 27 2012 8:09 PM

jose f jimenez:
My Logos 4 opens up fine, but when I open certain books, like greek and hebrew, or when I try to use my search tools it immediately crashes. What do I do?

Wondering if indexing is complete ?  Search uses indexes.  Wiki Getting Started with Logos has => Installation + Indexing

Would like to look at diagnostic log files for Logos 4 Mac contextual information about crash.

Could enable diagnostic logging, restart Mac, launch Logos 4 Mac, try opening books or search.  If crash again, then compress log files and attach to a forum reply.  Wiki Mac Troubleshooting  has => How to Report Bugs in Logos 4 Mac with bit more detail for the steps.

Optional: download and use 5504.Logos4MacLogging.app.zip to display your logging setting, then change to enable logging.

Optional: download and use Logos Log Scribe application to create a zip file on your desktop that includes your diagnostic logs plus a copy of console messages.

Keep Smiling Smile

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