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DominicM | Forum Activity | Posted: Tue, Dec 21 2010 11:54 PM | Locked

I ran a couple of searches (same query) opened new sentence diagram, closed diagram, then hit search for third time..

and err.. I broke it..

1057.Logos4Crash.zip

Never Deprive Anyone of Hope.. It Might Be ALL They Have

Posts 114
Kenneth Morris | Forum Activity | Replied: Wed, Dec 22 2010 3:10 AM | Locked

L4 crashing after startup here as well.[View:http://community.logos.com/cfs-

Mac Pro 13 Retina 8GB, 256 flash 

Posts 2692
DominicM | Forum Activity | Replied: Wed, Dec 22 2010 5:21 AM | Locked

yep me too now - hope they fix it before Christmas, was hoping to do some work...  same error as earlier...

 

Error ID: 2938
Error detail: NullReferenceException: Object reference not set to an instance of an object.

System.NullReferenceException: Object reference not set to an instance of an object.
   at Libronix.RichText.RichTextUtility.<EnumerateWithAncestry>d__5.MoveNext()
   at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()
   at System.Linq.Enumerable.<SelectManyIterator>d__14`2.MoveNext()
   at Libronix.Utility.Threading.AsyncEnumerableUtility.<UntilCanceled>d__0`1.MoveNext()
   at Libronix.DigitalLibrary.Documents.DocumentImplUtility.IndexRichText(IDocumentIndexer indexer, IList`1 listRichText, LanguageName language, String strField, Int32& nCharacterOffset, Int32& nWordOffset, IWorkState state)
   at Libronix.DigitalLibrary.Documents.SentenceDiagram.SentenceDiagramDocument.IndexCore(Indexer indexer, IWorkState state)
   at Libronix.DigitalLibrary.Documents.DocumentManager.DoBuildIndex(IPausableWorkState state, DocumentManagerIndexData data)
   at Libronix.Utility.Threading.WorkStateThreadOwner`1.ThreadProc(Object objData)
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart(Object obj)

Never Deprive Anyone of Hope.. It Might Be ALL They Have

Posts 3163
Dominick Sela | Forum Activity | Replied: Wed, Dec 22 2010 7:00 AM | Locked

I just did about a dozen syntax searches, some very complicated, along with opening some sentence diagrams and could not duplicate it. Have you found a sequence that crashes it every time?

I know what I would do, if it was me I would do a rebuild index and then see if it happens again. Anecdotally and IMHO there have been some issues with the index file.

If you can reproduce let us know how and we will try and copy the process. If not, I would humbly recommend the rebuild index.

Posts 2692
DominicM | Forum Activity | Replied: Wed, Dec 22 2010 7:05 AM | Locked

program is crasing on startup for me - so unable to

Will try holding CTRL down to force offline, but ... dont want to have a 20hr rebuild of index if its avoidable..

Never Deprive Anyone of Hope.. It Might Be ALL They Have

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Fred Chapman | Forum Activity | Replied: Wed, Dec 22 2010 7:08 AM | Locked

I have been using vrious tools and trying to open a number of different resources and user created files. I cannot get a crash. If anyone is able to produce a repeatable crash, please post logs with the action sequence that produced it.

Posts 2692
DominicM | Forum Activity | Replied: Wed, Dec 22 2010 7:12 AM | Locked

bringing  another app to the foreground, I have a completely blank layout.. (nothing open) and it still is crashing for me..

Never Deprive Anyone of Hope.. It Might Be ALL They Have

Posts 4077
Melissa Snyder | Forum Activity | Replied: Wed, Dec 22 2010 8:01 AM | Locked

Kenneth Morris:

L4 crashing after startup here as well.[View:http://community.logos.com/cfs-

Kenneth ~ Does the crash occur everytime you start Logos 4?  Are you able to open to a blank layout without crashing?  If so, do you usually open to a particular layout or to the home page?

Posts 4077
Melissa Snyder | Forum Activity | Replied: Wed, Dec 22 2010 8:01 AM | Locked

DominicM:

I ran a couple of searches (same query) opened new sentence diagram, closed diagram, then hit search for third time..

and err.. I broke it..

Dominic ~ We'll review your logs. Thank you.

Posts 114
Kenneth Morris | Forum Activity | Replied: Wed, Dec 22 2010 10:02 AM | Locked

Melissa Snyder:

Kenneth Morris:

L4 crashing after startup here as well.[View:http://community.logos.com/cfs-

 

Kenneth ~ Does the crash occur everytime you start Logos 4?  Are you able to open to a blank layout without crashing?  If so, do you usually open to a particular layout or to the home page?

 

It happened every time I started the program. It would start to load and then the program must shut down dialogue would appear. I did note a problem in the log file with the sentence diagramming, deleted the sentence diagram data file. Opened the program and it was okay except sentence diagrams were blank. I restored the sentence diagram data file from the recycle bin and everything seems to be working now.

Mac Pro 13 Retina 8GB, 256 flash 

Posts 4077
Melissa Snyder | Forum Activity | Replied: Wed, Dec 22 2010 10:33 AM | Locked

Kenneth Morris:
It happened every time I started the program. It would start to load and then the program must shut down dialogue would appear. I did note a problem in the log file with the sentence diagramming, deleted the sentence diagram data file. Opened the program and it was okay except sentence diagrams were blank. I restored the sentence diagram data file from the recycle bin and everything seems to be working now

I'm not sure why that would fix it, but I'm glad it did. I'll run this by development.

Posts 2692
DominicM | Forum Activity | Replied: Wed, Dec 22 2010 2:30 PM | Locked

Anyone have a link for downloading 4.2 beta 2, I need to downgrade beta to do some work..

Never Deprive Anyone of Hope.. It Might Be ALL They Have

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Dave Hooton | Forum Activity | Replied: Wed, Dec 22 2010 5:46 PM | Locked

DominicM:

Anyone have a link for downloading 4.2 beta 2, I need to downgrade beta to do some work..

Dom,

You do know that you can't downgrade without a re-install (part of the risk of being a Beta tester)? You might get a link for Beta 2 but otherwise you have to revert to v4.2 or wait for the next beta.

Dave
===

Windows & Android

Posts 2692
DominicM | Forum Activity | Replied: Wed, Dec 22 2010 11:48 PM | Locked

Dave Hooton:

You do know that you can't downgrade without a re-install (part of the risk of being a Beta tester)?

sadly yes..

Dave Hooton:

You might get a link for Beta 2 but otherwise you have to revert to v4.2 or wait for the next beta.

hopefully both will happen, was hoping to work before new year, cant wait 2 weeks for a fix/next beta - anyone has a link it would be helpful

Never Deprive Anyone of Hope.. It Might Be ALL They Have

Posts 114
Kenneth Morris | Forum Activity | Replied: Thu, Dec 23 2010 3:01 AM | Locked

Melissa Snyder:

Kenneth Morris:
It happened every time I started the program. It would start to load and then the program must shut down dialogue would appear. I did note a problem in the log file with the sentence diagramming, deleted the sentence diagram data file. Opened the program and it was okay except sentence diagrams were blank. I restored the sentence diagram data file from the recycle bin and everything seems to be working now

I'm not sure why that would fix it, but I'm glad it did. I'll run this by development.

 

Opps! Crashing again. Apparently the "fix" was not permanent. Not sure what is happening but the log files are attached.

Mac Pro 13 Retina 8GB, 256 flash 

Posts 114
Kenneth Morris | Forum Activity | Replied: Thu, Dec 23 2010 3:09 AM | Locked

Dominic, looking at both of our log files, it appears that it has something to do with the indexer and the sentence diagramming documents. Here is hoping for a fix.

Mac Pro 13 Retina 8GB, 256 flash 

Posts 4077
Melissa Snyder | Forum Activity | Replied: Thu, Dec 23 2010 7:43 AM | Locked

Kenneth Morris:

Opps! Crashing again. Apparently the "fix" was not permanent. Not sure what is happening but the log files are attached.

We'll look at the new logs. Thanks.

Posts 2692
DominicM | Forum Activity | Replied: Thu, Dec 23 2010 1:38 PM | Locked

8321.SentenceDiagram.zip

heres my SD database in case it helps..

 

deleting SD database and new document index files and letting L4 recreate it by a "Rebuild Index" seems to have stabalised it for now but indexer still running, however, as sooon as I add a new SD I get an almost immediate crash, same error

Never Deprive Anyone of Hope.. It Might Be ALL They Have

Posts 114
Kenneth Morris | Forum Activity | Replied: Thu, Dec 23 2010 3:16 PM | Locked

deleted Sentence Diagram files again and everything is running fine. Sentence diagram files open up blank though, and cannot create new ones. I expect I will have to keep my SD files in the recycle bin and restore them after a fix is made available.

Mac Pro 13 Retina 8GB, 256 flash 

Posts 8010
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Mon, Dec 27 2010 10:18 AM | Locked

DominicM and Kenneth,

You each have a slightly different variation on the same problem: some diagrams imported from LDLS3 have invalid content that wasn't correctly filtered out during the import. In 4.2a, Logos 4 started indexing the "alternate" text in sentence diagrams, which is where this invalid data is stored, exposing this problem for the first time.

Both these crashes will be fixed in Beta 4.

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