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Derek Martin | Forum Activity | Posted: Wed, Jan 5 2011 8:33 AM

i am running windows 7 proffesional 64 bit. i recently downloaded libronix 3.0g due to the fact that my previous version (2.1) was very glitchy. when i try to install the file, i get an error that reads:

 "the version of this file is not compatible with the version of windows that you are running. check you computer's system information to see whether you need an x86(32 bit) or x64 (64 bit) version of the program, and then contact the software publisher."

if anybody can give any insight on this that would be great.

Posts 221
James Thompson | Forum Activity | Replied: Wed, Jan 5 2011 9:49 AM

Derek,

Not sure why you're having problems. I'm running L3.0g on a 64bit sytem with Win 7 without any hitches. Do you know or can you identify what "file" the error message is refering to? Perhaps that's the start to running down your problem. But as I've said, I've been running the same configuration with no problems. Hope you get it resolved soon.

Posts 182
Deborah Mickens | Forum Activity | Replied: Wed, Jan 5 2011 10:33 AM

Derek Martin:

i am running windows 7 proffesional 64 bit. i recently downloaded libronix 3.0g due to the fact that my previous version (2.1) was very glitchy. when i try to install the file, i get an error that reads:

 "the version of this file is not compatible with the version of windows that you are running. check you computer's system information to see whether you need an x86(32 bit) or x64 (64 bit) version of the program, and then contact the software publisher."

if anybody can give any insight on this that would be great.

Derek,

To take care of the error you were describing, there are a couple things we can try. First, restart your computer and then retry the installation. If that does not work, we will need to uninstall and reinstall Libronix by following the steps below.

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

Uninstall 

If Libronix DLS version 2.1d or above is installed (to check the version, click on Help|About Libronix DLS):

  1. Close Libronix DLS.
  2. Click on Start|Control Panel|Programs|Uninstall a program. (In XP: Start|Control Panel|Add or Remove Programs.)
  3. Select Libronix Digital Library System from the list of installed programs, then click on Uninstall (Change/Remove).
  4. Continue on to the Reinstall section below when uninstall is complete.

If Libronix DLS version 2.1c or below is installed (or you cannot open the program and are not sure of the version):

  1. Close Libronix DLS.
  2. Click on Start|Computer (My Computer in XP), then navigate to C:\Program Files\Libronix DLS\System.
  3. Double-click on the file PurgeLDLS.bat (the ".bat" may not show on your system).
    • You can also find this file online if it is not on your computer: PurgeLDLS.bat  (Save it to your desktop and then double-click on it to run.)
    • A command window will open to begin the purge process.
  4. Follow the prompts to uninstall. 
    • If you are prompted to restart the computer during this process, click No, and allow the purge to complete.
    • If a message comes up that says, "This action is only valid for products that are currently installed," click OK each time it appears. This message occurs because the purge process tries to remove every Libronix component, including those that may not have been installed yet.
    • When the purge process is complete, the command window will close.
  5. Navigate to C:\Program Files\Libronix DLS. Delete the Common, Inbound and System folders (leave Resources in place, as it contains your book files).
  6. Continue on to the Reinstall section below.

Reinstall

Restart your computer, turn off firewall and anti-virus software, then reinstall the software by inserting the installation disc in the CD/DVD-ROM Drive. If your installation disc does not include the latest version of the software, or you do not have a disc with you, you can download and install the latest version of Libronix from our website: here. Follow steps 1 and 2 on that page.

Once these steps have completed, open Libronix, go to Tools > Account Management and go through the steps that show up on the screen. When that is complete, you should be able to use Libronix with no problem.

If you have any other questions, just reply to this post.

Thank you,

Deborah Mickens
Logos Bible Software, Marketing
dmickens@logos.com

Posts 3
Derek Martin | Forum Activity | Replied: Thu, Jan 6 2011 1:38 PM

i beleive that it is referring to the setup file, due to the fact that that is the only libronix related file that i am attempting to install

Posts 3
Derek Martin | Forum Activity | Replied: Thu, Jan 6 2011 1:43 PM

i tried the aforementioned steps and they did not produce any results. i believe that there is a possibility of a download error, so i will be redownloading the file and attempting to reinstall when i get a chance. my internet is too slow to do it from home, so i will have to wait to try untill i can have acess to some fast internet.

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