Index Crashing

Hey,

for the past while my Logos 4 index has been crashing. I've been trying to fix it by reading the forums here, but nothing has really worked.

Heres my Indexer Crash file:

Thanks and God Bless!

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Rich DeRuiter

for the past while my Logos 4 index has been crashing. I've been trying to fix it by reading the forums here, but nothing has really worked.

Your crash log doesn't tell us what is causing your issue, but the issue looks like an issue we've seen before.

There is a known problem with some of the reverse interlinears with the latest Logos 4 release. Here's the solution to that issue:

Delete the NASB95.logos4,
NASBOT.lbsrvi, NASBNT.lbsrvi, KJV1900.logos4, KJV1900NT.lbsrvi, and
KJV1900OT.lbsrvi files.

They are in
C:\Users\userfolder\AppData\Local\Logos4\Data\uniquefolder\ResourceManager\Resources.

Once the files are
deleted, restart Logos 4 and enter the command Update
Resources.

Allow the program
to download the updates and restart Logos 4 again.

After Logos 4 loads
check your library to make sure the Bibles have completely
re-downloaded:

Open the King James
Version (1900) and make sure the Interlinear Data is available in the Old and
New Testaments.

Repeat with the New
American Standard Bible (1995).

If the books do not
show up they may be still in the Downloaded folder.

Close Logos
4 and
go to the following location
C:\Users\userfolder\AppData\Local\Logos4\Data\ uniquefolder
\ResourceManager\

Delete the
ResourceManager.db file and restart Logos 4 to force
discovery.

After Logos 4
reopens repeat step 4, if the Bibles appear to confirm the interlinear
information is there as well.

In one or two cases an issue was found the the NLT (NLT.logos4, NLTNT.lbsrvi) as well.
If the above doesn't work enable logging (as described here) and report back with all your logs and crash reports (before restarting Logos!).

josh

hey richard!

in my ResourceManager folder i only have two files: ResourceSyncManager and ResourceSyncManager.db-journal. Is this what i'm looking for?

thanks again!

Rich DeRuiter

hey richard!

in my ResourceManager folder i only have two files: ResourceSyncManager and ResourceSyncManager.db-journal. Is this what i'm looking for?

thanks again!

No.

That is found in ...Logos4\Documents\[random string]\ResourceManager.

Instead, look in ...Logos4\Data\[random string]\ResourceManager\Resources

josh

sorry richard! Just got back from work and had dinner!

anyways! I've deleted the files and am now looking for them. If they are in the downloaded file, can i continue with the rest of the steps?

thanks for your help!

Rich DeRuiter

sorry richard! Just got back from work and had dinner!

anyways! I've deleted the files and am now looking for them. If they are in the downloaded file, can i continue with the rest of the steps?

thanks for your help!

Restart Logos and they should download automatically (assuming you have Automatically Download Updates set to "Yes."

Once they do, indexing should start immediately and continue without crashing. If it does crash, enable diagnostic logging (see the Wiki for instructions) restart Logos and let and let the indexer crash again. Then, before restarting Logos, post your logs and crash reports here. Hopefully, this won't be necessary.

josh

Thanks Richard! Everything is working great!

God Bless!

Kim Pagel

I've had the same problem. This has been very frustrating and time consuming. It made my Logos4 unusable, I couldn't even do a search.

Thanks Richard for such clear instructions. I'm back up and working again. I had to implement step 6 and 7 to get it to finally recognize the books I had deleted.

Rich DeRuiter

Thanks Richard for such clear instructions.

You're welcome.

The instructions did not originate with me. They have been posted on these forums in several places, as this issue has come up repeatedly since the last program update. Last I read, Logos is still working to resolve the issue.

Terry Devitt

Can someone tell me if I should follow the same instructions Richard gave Josh to solve the crashing indexer problem? I have attached the indexer crash file.

Thanks!

Logos4IndexerCrash.txt

Rich DeRuiter

Can someone tell me if I should follow the same instructions Richard gave Josh to solve the crashing indexer problem? I have attached the indexer crash file.

Thanks!

The crash log doesn't tell us the exact cause, but it doesn't look like the same issue.

EDIT: The crash log reports a malformed database. You can try to fix it by typing rebuild index in the command box. Before you do that you may want to enable permanent logging by following the instructions below.

To enable permanent logging follow all the instructions in the link below. Make sure to post all logs here for review (see link below for how to upload logs) before restarting Logos. We'll see if there's anything we can do to help.
Here are the URLs:
http://wiki.logos.com/Diagnostic_Logging
http://wiki.logos.com/Uploading_Logs

Terry Devitt

Thanks, Richard. I have attached all the logs to this post. 77485.Logos4.log