Index Crashing

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Rich DeRuiter | Forum Activity | Replied: Wed, Jan 19 2011 7:36 AM

josh:

for the past while my Logos 4 index has been crashing.  I've been trying to fix it by reading the forums here, but nothing has really worked.  

Your crash log doesn't tell us what is causing your issue, but the issue looks like an issue we've seen before.

There is a known problem with some of the reverse interlinears with the latest Logos 4 release. Here's the solution to that issue:

1. Delete the NASB95.logos4, NASBOT.lbsrvi, NASBNT.lbsrvi, KJV1900.logos4, KJV1900NT.lbsrvi, and KJV1900OT.lbsrvi files.
   1. They are in C:\Users\userfolder\AppData\Local\Logos4\Data\uniquefolder\ResourceManager\Resources.
2. Once the files are deleted, restart Logos 4 and enter the command Update Resources.
3. Allow the program to download the updates and restart Logos 4 again.
4. After Logos 4 loads check your library to make sure the Bibles have completely re-downloaded:
   1. Open the King James Version (1900) and make sure the Interlinear Data is available in the Old and New Testaments.
   2. Repeat with the New American Standard Bible (1995).
5. If the books do not show up they may be still in the Downloaded folder.
6. Close Logos 4 and go to the following location C:\Users\userfolder\AppData\Local\Logos4\Data\ uniquefolder \ResourceManager\
7. Delete the ResourceManager.db file and restart Logos 4 to force discovery.
8. After Logos 4 reopens repeat step 4, if the Bibles appear to confirm the interlinear information is there as well.

In one or two cases an issue was found the the NLT (NLT.logos4, NLTNT.lbsrvi) as well.

If the above doesn't work enable logging (as described here) and report back with all your logs and crash reports (before restarting Logos!).

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Rich DeRuiter | Forum Activity | Replied: Wed, Jan 19 2011 8:10 AM

josh:

hey richard!

in my ResourceManager folder i only have two files:  ResourceSyncManager and ResourceSyncManager.db-journal.  Is this what i'm looking for?

 

thanks again!

No.

That is found in ...Logos4\Documents\[random string]\ResourceManager.

Instead, look in ...Logos4\Data\[random string]\ResourceManager\Resources

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Rich DeRuiter | Forum Activity | Replied: Wed, Jan 19 2011 4:04 PM

josh:

sorry richard!  Just got back from work and had dinner!

 

anyways!  I've deleted the files and am now looking for them.  If they are in the downloaded file, can i continue with the rest of the steps?

 

thanks for your help!

 

Restart Logos and they should download automatically (assuming you have Automatically Download Updates set to "Yes."

Once they do, indexing should start immediately and continue without crashing. If it does crash, enable diagnostic logging (see the Wiki for instructions) restart Logos and let and let the indexer crash again. Then, before restarting Logos, post your logs and crash reports here. Hopefully, this won't be necessary.

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Kim Pagel | Forum Activity | Replied: Thu, Jan 20 2011 7:14 AM

 I've had the same problem. This has been very frustrating and time consuming. It made my Logos4 unusable, I couldn't even do a search.

Thanks Richard for such clear instructions. I'm back up and working again. I had to implement step 6 and 7 to get it to finally recognize the books I had deleted.

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Terry Devitt | Forum Activity | Replied: Sat, Mar 19 2011 2:39 PM

Logos4IndexerCrash.txt

Can someone tell me if I should follow the same instructions Richard gave Josh to solve the crashing indexer problem?  I have attached the indexer crash file.

Thanks!

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Terry Devitt | Forum Activity | Replied: Sun, Mar 20 2011 1:14 PM

Thanks, Richard.  I have attached all the logs to this post.  77485.Logos4.log

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Terry Devitt | Forum Activity | Replied: Sun, Mar 20 2011 1:38 PM

Well, perhaps the 3rd time will be successful.  8883.Logos4IndexerCrash.zip

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Rich DeRuiter | Forum Activity | Replied: Sun, Mar 20 2011 3:15 PM

Terry Devitt:

I am not sure which file to include actually.  There were three files created when I did the logging:

Logos4IndexerCrash
Logos4Indexer
Logos4

Not sure which of these I am supposed to attach.  I tried to attach all three in my last post, but I am not sure what got posted. 

So, I'll try posting all three again.  4505.Logos4IndexerCrash.txt

We need all of them. In this case the most helpful would be the Logos4Index.log. You could zip them all into one file and upload the zip file.

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Terry Devitt | Forum Activity | Replied: Mon, Mar 21 2011 4:16 AM

Thanks, Dave. 

Tried that but still get the same error message.  Here are the lo files after the latest attempt to "Rebuild Index".  6175.Logos4IndexerMarch 21.zip

Also, it appears the two files above were not downloaded when I restarted L4 and indexed.  Should they have been added?

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Terry Devitt | Forum Activity | Replied: Wed, Mar 23 2011 8:09 PM

Dave,

I called Tech Support.   I am no longer getting the crash error each time I index.  What seems to have fixed the problem was removing the "Home Page", "Library Index", and "Bible Index" folders located here:  C:\Documents and Settings\Terry Devitt\Local Settings\Application Data\Logos4\Data\2yzcnpps.osw

I rebuilt the index after this and it crashed again.  So then I planned to capture the log files again, expecting it to crash again, but it did not.  I closed out the program, and when I loaded it up again, there was no attempt to rebuild the index (i.e., there is no message saying "first-time indexing underway"" as I have been getting).   Now, tonight I have been using Logos 4 successfully with no issues whatsoever. 

I can't be sure that was the fix, because the technician did a few other things.  But if I had to guess this is what seemed to solve the problem.    

Hope this helps.