Page 1 of 1 (6 items)
This post has 5 Replies | 0 Followers

Posts 56
Joel Ingram | Forum Activity | Posted: Wed, Jan 19 2011 8:27 AM

I wish I had more info on the exact update... but a day or so ago I saw Logos had an update so I clecked for it to DL. It said it completed. Now, when I open Logos it will go to the reading plan page/first page, then change to the black box with circular moving icon and then crash. I've turned the iPad on and off but get the same problem when launching the app. Suggestions? Anyone else with this issue?

Posts 976
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Wed, Jan 19 2011 8:38 AM

We've had one other report of this, but haven't been able to determine the cause yet. It would be helpful if you could send your crash logs along with what book you were last using and whether or not it was downloaded. Thanks.

Posts 19
Tom Traubitz | Forum Activity | Replied: Wed, Jan 19 2011 9:15 AM

I had this on a previous update.   I ended up fixing by:

  1. Delete the Logos app
  2. Shutdown ipad and restart
  3. Download the logos app
  4. Login as normal and resync the books you want on the iPad.

(Brute force, but it worked.)

-Tom

 

Posts 56
Joel Ingram | Forum Activity | Replied: Wed, Jan 19 2011 9:39 AM

Dave, I've connected to my PC in itunes and gone to the listed crash log folder but there are no listed crashed associated with Logos or any crashes at all for today.

Posts 976
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Wed, Jan 19 2011 11:43 AM

We've determined the problem. If you had downloaded a book with a release before 1.5.0 and did not update it with 1.5.x, 1.6.0 will crash when it loads the book. We'll get a fix out ASAP. To work around the problem, you can delete the app and download it again, but doing so will delete any books you have downloaded.

Posts 56
Joel Ingram | Forum Activity | Replied: Thu, Jan 20 2011 11:11 AM

Thanks for the info.

I have already (had already) deleted and started over.

The fix will be nice - but - in my case, an easier way to mark and DL multiple titles would make life easier... hint hint :)

Page 1 of 1 (6 items) | RSS