B7 Mac Freezing on Biblical Places

Joshua 1, ESV, Lebanon

Right Click ... Places ... Biblical places

Biblical Places Appears

The ribbon with the dictionaries appears, then B7 stops a short time afterwards. The circular activity indicator stops as well.

Killing the process in Activity Monitor does not work (it goes from AM and the system 'Force quit' list but stays on my screen) but, the next time I went straight to the system menu 'force quit' and it did die immediately.

BTW. It seems a long time since I had to attach the logs ... the hardest part was remembering how ... I could not see the pinned instructions in the forum.

[Edit: wrong about the force quit ... nothing but a restart would kill it!]

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Keep Smiling 4 Jesus :)

BTW. It seems a long time since I had to attach the logs ... the hardest part was remembering how ... I could not see the pinned instructions in the forum.

Wiki page http://wiki.logos.com/Mac_Troubleshooting#How_to_Report_Bugs_in_Logos_4_Mac has forum links (could bookmark in browser)

Keep Smiling [:)]

I have not been able to reproduce this, I see the crash in your logs, but don't know how you got to this state.

Can you add any more details about what you had open before navigating to Biblical Places from the ESV?

Was Biblical Places already opened when you used the context menu to goto Biblical Places (Lebanon)?

Was there anything in your find filter for Biblical Places?

Can you reproduce this everytime, or was it a one time crash/hang?

The crash appears to be when we are updating hotspots for the different cities on the map.

Thanks

Glenn

https://community.logos.com/discussion/comment/222379#Comment_222379

The crash has happened four straight times.

I have a 'devotional' layout which, at the moment has the ESV in a panel, with things, places and people all open behind. I have a screen shot below of the crashed state, where Places has come to the fore, the dictionary references have been sorted, but the previous graphic ("Life of joseph) is still present. This screen shot is the crashed state.

I can load this layout and then trigger the crash directly from 'Lebanon'

https://community.logos.com/discussion/comment/222454#Comment_222454

I tried 'Euphrates' in the same verse and it crashed again (logs attached)

3806.Archive.zip

https://community.logos.com/discussion/comment/222459#Comment_222459

Just playing here ... seeing if I can add any more information that might help ...

I have tried typing directly into places rather than using the menus but the effect is the same.

I am wondering about the existing graphic, "Life of Joseph".

If I type Jerusalem then the dictionary entries and graphic thumbnails all appear as normal but since Jerusalem is part of the "life of Joseph" graphic then I would presume that it remains current. Selecting another thumbnail from the Jerusalem selection causes an immediate crash, ie trying to move away from "Life of joseph" seems to be an issue, not moving to another topic.

I can type another area and, so long as there is reason for the graphic to stay the same, all is fine. I can choose any region on the "Life of Joseph" map (Shechem, Jerusalem, Rameses, Memphis etc.) and the details change but the graphic remains the same since it can be reselected ... no crash. As soon as the graphic tries to change to another map then crash.

E.g.

Type Memphis the graphic stays as the "Life of Joseph" infographic.
Choosing one of the Photo Thumbnails then I see the photo.
Returning to the "Life of Joseph" Graphic and then moving to a map thumbnail ... crash.

Type Memphis the graphic stays as the "Life of Joseph" infographic.
Choosing one of the Photo Thumbnails then I see the photo.
Without returning to the "Life of Joseph" Graphic and but moving moving to a map thumbnail ... crash.

OK. I am not sure what that shows!

The new information is that I can go to a photo without crashing but not to a map.

Logs Posted

Suggestions accepted!

3515.Archive.zip

https://community.logos.com/discussion/comment/222464#Comment_222464

Excellent information! Thanks very much.

I still have not been able to reproduce this. I have added some additional logging in the area I see where you are getting the crash, but this won't be in until the next Beta release.

I'm wondering about your BiblicalPlaces resource files.

I have two.

Folder: /Users/<your login name>/Library/Application Support/Logos4/Data/<Logos hashed user name>/ResourceManager/Resources

BiblicalPlaces.lbsmps (Size: 1.3 MB Created: September 15, 2010)

BiblicalPlacesMaps.lbsmps (Size: 422.3 MB Created: September 15, 2010)

Can you post your sizes and creation dates for these two files? Right click each file (From Finder) and choose "Get Info" to see the size and creation date.

Thanks

https://community.logos.com/discussion/comment/223331#Comment_223331

BiblicalPlacesMaps.lbsmps 442.8Mb; Created 6October 2010 7:53; Modified 6 October 2010 7:54

I do not seem to have a BiblicalPlaces.lbsmps file.

The nearest that I have is BiblicalPlaces.lbsplc 1.4 Mb; Created 5 December 2010 13:18; Modified 5 December 2010 13:18

Hope this helps.

Thanks.

https://community.logos.com/discussion/comment/223354#Comment_223354

I had a typo on my part, the lbsplc is the correct extension. The file sizes and dates look ok. Did maps ever work for you? Do you remember when they stopped working?

I've added some logging that will be in the next Beta release. This should be released today, when you get the update, can you reproduce the crash and send new logs for me?

Thanks

https://community.logos.com/discussion/comment/223646#Comment_223646

Hi.

The mapping has always worked as far as I can remember, and it seemed break with the last Beta (B7).

I have just updated to the latest Beta. The crash happened in exactly the same place again but there were slight differences

1. It was faster in crashing (Headline: L4Mac is fast!). To be clearer, the dictionary ribbon was almost instantaneous and the the activity indicator froze almost as soon as it had begun.

2. It seemed to get further before the crash ... I now have one icon depicting additional maps at the bottom of the panel before the freeze.

I have attached the logs.

BTW. This might be unrelated (and probably is when I think about it but...) B7 and the latest beta would not update properly. They would start to download and then stop as, say, 10% progress. I downloaded the dmg directly and installed from that.

Regards

Martin.

0488.Archive.zip

Tom Philpot (Faithlife)

https://community.logos.com/discussion/comment/223739#Comment_223739

Hi Martin,

BTW. This might be unrelated (and probably is when I think about it but...) B7 and the latest beta would not update properly. They would start to download and then stop as, say, 10% progress. I downloaded the dmg directly and installed from that.

Do you, by chance, have "Use secure virtual memory" enabled under System Preferences > Security? Tech Support has told us of reports that having this turned on can impact downloads negatively. By default it's off as shown in the screenshot below.

https://community.logos.com/discussion/comment/223873#Comment_223873

Why so I do!

I will turn it off and see what happens with the next update

Thanks Tom

[Edit: wrong name!]

https://community.logos.com/discussion/comment/223875#Comment_223875

I will turn it off and see what happens with the next update

I'm wondering if this setting affected the download of the place resources.

Can you move the two Biblical Place map files out of the resources folder to a temporary location and then run "Update Resources" from your command bar?

https://community.logos.com/discussion/comment/223886#Comment_223886

Sorry this seems like a bit of a ramble ...

I changed the setting and reset the computer.
I moved the two files out of the resources folder
I ran L4 and it crashed (the log is attached). I have not delved into the log but I thing it was because my start-up layout has biblical places open and it could not find the data ... just my impression.
I was able to close L4 and restart it with the cmd key, choosing the blank layout.
Update resources
After a while it declared that I needed 423.6 Mb of datas, click to download.
The download got to 21% and stopped. Two hours at 21% ... time to assume that it was not going to happen. This tends to suggest that the security change did not work. As an incidental, I was checking my broadband speed this morning ... about 6 meg, so the 423 mb should have gone through in 1-20 minutes.
Cancelling the download... the L4 updater relaunches L4. Neither of the two places files had returned and L4 is now saying to '422.3 Mb is available, click to download.
Restarting the download this time it stops at 14%.

Hope this helps!

Regards

Martin.

Logs: 0842.Archive.zip

https://community.logos.com/discussion/comment/223988#Comment_223988

I ran L4 and it crashed (the log is attached). I have not delved into the log but I thing it was because my start-up layout has biblical places open and it could not find the data ... just my impression.

I had same crash when I removed my place files. The layout wanted to load that panel/resource

You can put the resources back since your still having download issues.

Then I'd like to rebuild your index. Something is preventing these maps from loading properly.

"Rebuild index" in your command bar (no quotes)

Thanks

Glenn

https://community.logos.com/discussion/comment/224022#Comment_224022

O.K. Indexing has finished but the crash is still there (latest log attached).

5554.Archive.zip

Another thing that I have noticed, with the latest version, is that loading layouts will sometimes minimise L4 and then bring it out of the dock in a small 2 inch area in the bottom left. I have not seen this for some time. Possibly not related but might indicate something wrong on my system.

Regards

Martin.

https://community.logos.com/discussion/comment/224328#Comment_224328

Martin-

I'm stumped, I don't know why you are not getting any maps. From the image, it looks like you don't get any of the map previews either.

I'm curious to get a full set of debug logs, but you'll need to enable debug logging. Tom has posted instructions in this post

No need to run Tom's steps 5 and 6 (indexer). Just start Logos 4 and reproduce the crash and post the logs.

Thanks for your patience with this issue.

Glenn

https://community.logos.com/discussion/comment/225541#Comment_225541

Have done .... 7851.Archive.zip

BTW the link in Toms instruction downloaded the sh file and not a gz file (or at least that is what OSX put in my download folder).

Thanks for all of you efforts

Regards

Martin.

https://community.logos.com/discussion/comment/225555#Comment_225555

Martin-

Can you open to a blank layout and then type a command in the commandbar to try and bypass Egypt and Lebanon

Command: "open BiblicalPlaces to Rome"

I'm curious if this even loads. and if it does do you get any of the preview maps (along the bottom)? Crash when you click on one of them?

Thanks again

Glenn

https://community.logos.com/discussion/comment/225571#Comment_225571

Opening from a blank layout using "open BiblicalPlaces to Rome"

Loads the Map 'Paul's Trip to Rome', with thumbs below.

Clicking on an image thumb load the image.

Clicking on the "Paul's Trip to Rome" thumb returns there OK.

Clicking on another map thumb seems OK as well.

A sample of the other thumbs seem to work.

I typed Lebanon into the BP text box and it went to "Empires with Both Ancient and Modern State Boundaries" (which I noticed is also one of the "Paul's Trip" thumbs.). The Thumbs and maps seem to work fine.

Typing 'Rome' into the BP text box returns to Rome works fine.

Opening the ESV back to Joshua 1, and going to Lebanon works fine ... everything seems to work fine.

Final thoughts ... after a bit of clicking and searching I finally tracked down the resource containing the "Life of Joseph" graphic which was fine within the context of it's resource. Using Memphis as the search term, I located it in Biblical Places, which was OK, and it now allowed me to move away from it without a crash.

The last thing i can think of is can I recreate the original problem? Leaving "Life of Joseph" as the last used graphic, I closed biblical places, returned to the ESV Joshua 1, and then used the Lebanon context menu to relaunch the BP tool. It seemed to work.

Restarting L4Mac, going to joshua, trying the menu, BP loads with joseph and then moves to Lebanon ... no crash! There seemed to be a small hiccup in the rotation of the activity circle but then it seems sluggish since turning on the logging.

I have attached the logs ... but it seems to be working fine now (!)

1033.Archive.zip

Regards

Martin.

https://community.logos.com/discussion/comment/225594#Comment_225594

good news!

A while back you mentioned you had a layout that could trigger this crash, does that still trigger the crash?

https://community.logos.com/discussion/comment/225602#Comment_225602

Yes it does [:(]

3426.Archive.zip

I do not know if you have access to the layout but if you do then it is the one called 'Devotional'

I pretty much update this layout everyday. It is the same layout as the original screen dump, with Places, Things and People all open behind the ESV in the top central panel.

https://community.logos.com/discussion/comment/225606#Comment_225606

I can try to use your layout. Please compress and attach your layouts.db

/Users/<user name>/Library/Application Support/Logos4/Documents/<logos 4 encoded user>/LayoutManager/loyouts.db

We'll get this figured out.

https://community.logos.com/discussion/comment/225614#Comment_225614

Here you go ...

7558.layouts.db.zip

Hope this helps ...

Many thanks

Martin.

https://community.logos.com/discussion/comment/225619#Comment_225619

p.p1 {margin: 0.0px 0.0px 12.0px 0.0px; font: 12.0px Arial}

Thank you! I was able to use your layouts.db to load your layout and navigating to Lebanon caused a crash on my dev box, so I was able to debug and fix the issue.

It was a timing issue with loading the next 'place'.

I did not get it fixed in time for the 4.2a release but will be in the first 4.2a service release

https://community.logos.com/discussion/comment/226347#Comment_226347

Thank you Glenn for all of your efforts.

https://community.logos.com/discussion/comment/226352#Comment_226352

We released 4.2a SR-1 yesterday (due to larger issue with indexing) but I think my fix was in that code.

Can you test out your Devotional layout with 4.2a SR-1?

https://community.logos.com/discussion/comment/226895#Comment_226895

Hi.

"Update Now" told me that there was no update.

I used feed://clientservices.logos.com/update/v1/feed/logos4-mac/beta.xml to get the latest, at least I think it is the latest. Your post says '4.2a SR-1', the feeds says '4.2a RC1' and the About dialogue box says 'Logos Bible Software 4.2a (4.21.5.0585) ' (No RC or SR)

Either way, the 4.21.5.0585 build has just crashed.

7041.Archive.zip

https://community.logos.com/discussion/comment/226922#Comment_226922

I used feed://clientservices.logos.com/update/v1/feed/logos4-mac/beta.xml to get the latest, at least I think it is the latest. Your post says '4.2a SR-1', the feeds says '4.2a RC1' and the About dialogue box says 'Logos Bible Software 4.2a (4.21.5.0585) ' (No RC or SR)

Try this link to install 4.2a SR-1 (v4.21.5.0790): http://www.logos.com/logos4mac. That version includes the crash fix.

https://community.logos.com/discussion/comment/226922#Comment_226922

Apparently the SR-1 did not get put on the beta channel.

If you want SR-1 you can set your update channel to stable, then run "Update Now"

We will be releasing more 'beta' updates, but I'm not certain when or how soon that will happen.

https://community.logos.com/discussion/comment/226931#Comment_226931

Try this link to install 4.2a SR-1 (v4.21.5.0790): http://www.logos.com/logos4mac. That version includes the crash fix.

Thanks Melissa.

https://community.logos.com/discussion/comment/226895#Comment_226895

We released 4.2a SR-1 yesterday (due to larger issue with indexing) but I think my fix was in that code.

Can you test out your Devotional layout with 4.2a SR-1?

The fix fix seems to work [:D]

Thank you.

BTW. the debugging script that I ran using the terminal, was that a one shot or is my system still generating bigger logs?

https://community.logos.com/discussion/comment/226948#Comment_226948

I think the enabling of the debugging was overridden when you upgraded to the next Beta, RC, SR-1

The update puts a new application with original (non debug) logging level

You can check by looking in your logging folder

/Users/<mac user name>/Library/Application Support/Logos4/Logging

The Logos4.log should not have DEBUG entries (it is just a text file if you want to open and look)

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