Help Needed! Unable to start Logos4

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Posts 5
Mak Zhe Hao | Forum Activity | Posted: Mon, Feb 21 2011 1:14 AM

Hi guys, 

 

I need some help here. Just purchased logos4 three days ago and was looking forward to install it. 

 

But after I install the prerequistes and the program, it went into an error. Meaning, I could not even reach the point where I gave my account details. I tried to press ctrl for a report but nothing comes up. All I get is this from the log file

 

 

Program Version: 4.2 SR-2 (4.20.4.8828)

Windows Version: 5.1.2600.196608

Time: 2011-02-21 17:08:32

Installed memory: 2,039 MB

Install path: C:\Documents and Settings\****\Local Settings\Application Data\Logos4\System\Logos4.exe

Data path: 

Really would appreciate help here. These are some additional information that I could get... EventType : clr20r3     P1 : logos4.exe     P2 : 4.20.4.8828     P3 : 4d235a09 P4 : system.transactions     P5 : 2.0.0.0     P6 : 4889ded5     P7 : 1b      P8 : 0     P9 : system.typeinitialization    There seems to be an error in collecting information from me. I am currently using a netbook with ATOM dual 1.66GHz Ram 2G. Doesn't seem like it being a netbook that affects the installation.

 

Posts 25159
Forum MVP
MJ. Smith | Forum Activity | Replied: Mon, Feb 21 2011 1:29 AM

What version of .NET do you have installed? Have you verified your security settings?   I'm fishing because it's not obvious to me what the problem is.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 5
Mak Zhe Hao | Forum Activity | Replied: Mon, Feb 21 2011 1:34 AM

I have 2.0, 3.0, 3.5 and 4.0 for the .NET. What do you mean by verifying security settings?

Posts 12700
Forum MVP
Mark Barnes | Forum Activity | Replied: Mon, Feb 21 2011 1:51 AM

.NET is most likely to be the issue (though there's not enough error info to be certain). I would:

  • Do a repair of the relevant .NET installations for your O/S.
  • Looking in the Windows error log to see if you can find more detail of the error.
  • Report back your findings.

If you don't know how to do any of the above, just ask.

Posts 5
Mak Zhe Hao | Forum Activity | Replied: Mon, Feb 21 2011 5:46 AM

How do I find more detail of the error? I can't seem to get the diagnostic logging to work even after referring to the wiki guide.

Posts 12700
Forum MVP
Mark Barnes | Forum Activity | Replied: Mon, Feb 21 2011 6:01 AM

If the problem is with .NET, often the error will occur before diagnostic logging begins. Therefore you need to look at the Windows Event Viewer (type event viewer into the Start menu search).

Once event viewer is loaded, you're looking for the Application log, which is probably in the Windows Logs folder. Find the error in the log and the click on the Event Log Online Help (the text is slightly different in earlier versions of Windows), to be taken to a web page that may help more. You could also copy and paste the error message onto the forum.

Posts 5
Mak Zhe Hao | Forum Activity | Replied: Mon, Feb 21 2011 8:10 AM

Event Type: Error

Event Source: .NET Runtime 2.0 Error Reporting

Event Category: None

Event ID: 5000

Date: 2/22/2011

Time: 12:07:24 AM

User: N/A

Computer: YOUR-OS9NX320ZO

Description:

EventType clr20r3, P1 logos4.exe, P2 4.20.4.8828, P3 4d235a09, P4 system.transactions, P5 2.0.0.0, P6 4889ded5, P7 1b, P8 0, P9 system.typeinitialization, P10 NIL.

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 63 00 6c 00 72 00 32 00   c.l.r.2.

0008: 30 00 72 00 33 00 2c 00   0.r.3.,.

0010: 20 00 6c 00 6f 00 67 00    .l.o.g.

0018: 6f 00 73 00 34 00 2e 00   o.s.4...

0020: 65 00 78 00 65 00 2c 00   e.x.e.,.

0028: 20 00 34 00 2e 00 32 00    .4...2.

0030: 30 00 2e 00 34 00 2e 00   0...4...

0038: 38 00 38 00 32 00 38 00   8.8.2.8.

0040: 2c 00 20 00 34 00 64 00   ,. .4.d.

0048: 32 00 33 00 35 00 61 00   2.3.5.a.

0050: 30 00 39 00 2c 00 20 00   0.9.,. .

0058: 73 00 79 00 73 00 74 00   s.y.s.t.

0060: 65 00 6d 00 2e 00 74 00   e.m...t.

0068: 72 00 61 00 6e 00 73 00   r.a.n.s.

0070: 61 00 63 00 74 00 69 00   a.c.t.i.

0078: 6f 00 6e 00 73 00 2c 00   o.n.s.,.

0080: 20 00 32 00 2e 00 30 00    .2...0.

0088: 2e 00 30 00 2e 00 30 00   ..0...0.

0090: 2c 00 20 00 34 00 38 00   ,. .4.8.

0098: 38 00 39 00 64 00 65 00   8.9.d.e.

00a0: 64 00 35 00 2c 00 20 00   d.5.,. .

00a8: 31 00 62 00 2c 00 20 00   1.b.,. .

00b0: 30 00 2c 00 20 00 73 00   0.,. .s.

00b8: 79 00 73 00 74 00 65 00   y.s.t.e.

00c0: 6d 00 2e 00 74 00 79 00   m...t.y.

00c8: 70 00 65 00 69 00 6e 00   p.e.i.n.

00d0: 69 00 74 00 69 00 61 00   i.t.i.a.

00d8: 6c 00 69 00 7a 00 61 00   l.i.z.a.

00e0: 74 00 69 00 6f 00 6e 00   t.i.o.n.

00e8: 20 00 4e 00 49 00 4c 00    .N.I.L.

00f0: 0d 00 0a 00               ....    

Does this mean that its .NET 2.0 causing the problem? I tried to repair the issue but it still gave me the problem.

Posts 12700
Forum MVP
Mark Barnes | Forum Activity | Replied: Mon, Feb 21 2011 8:29 AM

It's not certain that .NET is causing the problem, but it is likely. These are the steps I would take (assuming Vista or Windows 7):

If that still doesn't solve the problem, uninstall Logos, and the Pre-Requisites, and report back here.

Posts 5
Mak Zhe Hao | Forum Activity | Replied: Tue, Feb 22 2011 6:43 AM

Thanks alot. I am able to download the library already. 

Posts 12700
Forum MVP
Mark Barnes | Forum Activity | Replied: Tue, Feb 22 2011 8:25 AM

Excellent!

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