Not Seeing Excerpts on Home Page

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This post has 15 Replies | 2 Followers

Posts 578
Pam Larson | Forum Activity | Posted: Sun, Mar 20 2011 8:59 AM

I'm not seeing any resource excerpts on my home page. This happened once before. The solution then was shift-F5, but that's not working now.

Posts 726
Theolobias | Forum Activity | Replied: Sun, Mar 20 2011 9:06 AM

Pam,

Have you already tried unchecking and checking again the "Excerpts" box in "Customize"?

MS Windows 7 Home Premium 32-bit SP1 | Intel Core 2 Duo CPU T5250 @ 1.5GHz, 2.0GB RAM, ATI Radeon XPress 1250 | theolobias.de

Posts 3163
Dominick Sela | Forum Activity | Replied: Sun, Mar 20 2011 9:49 AM

Pam, Try holding down shift + F5. This will reset your homepage cache. I have had this happen before!

Posts 578
Pam Larson | Forum Activity | Replied: Sun, Mar 20 2011 5:53 PM

7563.Logos4.log

Thanks, guys. Unfortunately neither suggestion is working this time.

 

Posts 18757
Rosie Perera | Forum Activity | Replied: Sun, Mar 20 2011 7:20 PM

Pam Larson:

7563.Logos4.log

Thanks, guys. Unfortunately neither suggestion is working this time.

There are a couple of warnings and errors in that log file right around where Logos is generating the excerpts for the home page (click to see full size):

I'm not sure how to interpret the Warn and Error lines, and I don't know why the "Failed to delete..." lines are only listed as Info rather than Warn or Error. But those "Failed..." lines are the only things that give me an idea of what you might try. See if you can manually delete any folders inside C:\Users\Pam\AppData\Local\Logos4\Data\mz4qolm5.1u2\HomePage. Perhaps they are stuck as read only or in use by another process. Have you rebooted your computer since this problem started happening? Try that and then delete those sub-folders before starting Logos again.

Also you might need to follow up with Logos tech support to find out what those Errors mean. They are referring to resource ID LLS:29.2.5, which is Old Testament Survey Series: The Wisdom Literature and Psalms. The line right after them is "Info    ExcerptHomePageItemProvider    0 excerpt items created." which tells me that the errors are the ultimate reason why the excerpts failed to be generated. But why, I don't know.

Any other MVPs have a clue about this, or must we defer to the geniuses behind the code?

Posts 578
Pam Larson | Forum Activity | Replied: Sun, Mar 20 2011 8:55 PM

Thanks, Rosie. I tried deleting the home page files, but that didn't work either. I guess I can wait until the geniuses get back to work. Geeked

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Mar 20 2011 11:28 PM

Pam Larson:

Thanks, Rosie. I tried deleting the home page files, but that didn't work either. I guess I can wait until the geniuses get back to work. Geeked

Wonder about closing Logos 4, then delete everything inside folder 'C:\Users\Pam\AppData\Local\Logos4\Data\mz4qolm5.1u2\HomePage' followed by opening Logos 4 ? (e.g. folder 2011-03-20_4.21.5.905 or 2011-03-21_4.21.5.905)

Keep Smiling Smile

Posts 578
Pam Larson | Forum Activity | Replied: Sun, Mar 20 2011 11:41 PM

Keep Smiling 4 Jesus :):

Wonder about closing Logos 4, then delete everything inside folder 'C:\Users\Pam\AppData\Local\Logos4\Data\mz4qolm5.1u2\HomePage' followed by opening Logos 4 ? (e.g. folder 2011-03-20_4.21.5.905 or 2011-03-21_4.21.5.905)

Keep Smiling Smile

Thanks, I tried that, it didn't work either. Confused

I'll see if another reboot helps tomorrow morning.

Posts 578
Pam Larson | Forum Activity | Replied: Mon, Mar 21 2011 8:36 AM

Still not getting excerpts this morning. Sad Need help from the geniuses.

0412.Logos4.log

Posts 18757
Rosie Perera | Forum Activity | Replied: Mon, Mar 21 2011 9:55 AM

Pam Larson:

Still not getting excerpts this morning. Sad Need help from the geniuses.

0412.Logos4.log

I have emailed Melissa (though she's out of the office today), and hopefully one of the geniuses will be contacting you soon (or responding to this thread) with further assistance. I suspect it's a bug.

Posts 578
Pam Larson | Forum Activity | Replied: Mon, Mar 21 2011 10:07 AM

Thanks, Rosie. Smile

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Mar 22 2011 5:32 AM

Pam Larson:

Still not getting excerpts this morning. Sad Need help from the geniuses.

0412.Logos4.log

This log file has couple error messages during Excerpt Home Page Item Provider processing:

2011-03-21 08:33:16.8290 4 Error ResourceUtility FormatException for saved position: Article=wis-11.6|ArticleLength=2243|Context=k.%20%0a23:3.%20Yahweh%20ren|Offset=762|OffsetInContext=10|Resource=LLS:29.2.5|Version=2007-06-13T23:46:49Z

2011-03-21 08:33:16.8290 4 Error ResourceUtility FormatException for saved position: Article=wis-11.6|ArticleLength=2243|Context=%2034:5ff.).%0a23:4.%20Wal|Offset=1092|OffsetInContext=10|Resource=LLS:29.2.5|Version=2007-06-13T23:46:49Z

This log file did not have Home Page file deletion messages. Hence, wonder about opening LLS:29.2.5 (Old Testament Survey Series: The Wisdom Literature and Psalms), scroll some, then refreshing Home Page (e.g. F5 or uncheck/check excerpts) ?

Keep Smiling Smile

Posts 4077
Melissa Snyder | Forum Activity | Replied: Tue, Mar 22 2011 8:02 AM

Rosie Perera:

I have emailed Melissa (though she's out of the office today), and hopefully one of the geniuses will be contacting you soon (or responding to this thread) with further assistance. I suspect it's a bug.

Pam ~  I've submitted your log to development.

Posts 578
Pam Larson | Forum Activity | Replied: Tue, Mar 22 2011 8:10 AM

Keep Smiling 4 Jesus :):

This log file did not have Home Page file deletion messages. Hence, wonder about opening LLS:29.2.5 (Old Testament Survey Series: The Wisdom Literature and Psalms), scroll some, then refreshing Home Page (e.g. F5 or uncheck/check excerpts) ?

Good suggestion, but it didn't work. Smile  I did notice that this resource doesn't have page numbers - wonder if that confuses the excerpt provider?

 

Posts 578
Pam Larson | Forum Activity | Replied: Tue, Mar 22 2011 8:10 AM

Melissa Snyder:

Pam ~  I've submitted your log to development.

Thanks, Melissa.

Posts 1432
Tonya J Ross | Forum Activity | Replied: Tue, Nov 29 2011 11:14 AM

This set of issues should be resolved in 4.5 Beta 8, which will be available for beta testing soon.  The fix will be included when 4.5 ships to the stable channel.  Please let us know if you continue to see this problem at that time.

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