Page 1 of 1 (14 items)
This post has 13 Replies | 4 Followers

Posts 1081
Martin Folley | Forum Activity | Posted: Thu, Mar 24 2011 12:22 AM | Locked

A message this morning ... 75Mb of updates available (perhaps a new Beta  ???).

The downloaded and the updater started bouncing on the dock. 

'An update is ready ... click OK to install.'

'Ready to Install ... Install and relaunch'

 

Update Error! An error occurred while installing the update. Please try again later. ... Cancel Update.

 

Restarting Logos now reloads the updater ... straight to 'Install and Relaunch' ... straight to the 'Update Crash'

I cannot load L4Mac because it is stuck in this loop.

 

Logs attached: 0361.Archive.zip

 

2010 17" MBP with High Sierra, iPad4 with iOS10.

Posts 1081
Martin Folley | Forum Activity | Replied: Thu, Mar 24 2011 12:25 AM | Locked

One additional thing ... After cancelling the update ... the updater app stays 'live' in the dock. It does not quit when the update is canceled. It has not crashed in the OS X sense since I can use the context menu and quit normally.

2010 17" MBP with High Sierra, iPad4 with iOS10.

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Mar 24 2011 2:24 AM | Locked

Martin Folley:
A message this morning ... 75Mb of updates available (perhaps a new Beta  ???).

New Logos 4 Mac 4.3 Beta 1 (4.30.0.0130) released.  Noted logs show 4.2a SR-1 installed.

Martin Folley:

Update Error! An error occurred while installing the update. Please try again later. ... Cancel Update.

Restarting Logos now reloads the updater ... straight to 'Install and Relaunch' ... straight to the 'Update Crash'

I cannot load L4Mac because it is stuck in this loop.

Please try Update Error steps after restarting Mac (on Mac Troubleshooting page) - please choose current Beta to download.

If error repeats, please post logs using How to Report Bugs in Logos 4 Mac steps

Caution: use at own risk - found an old Logos 4 Mac Alpha 10 Pre-Release forum thread that appears similar => http://community.logos.com/forums/p/9471/75280.aspx#75280 - learned inside UpdateManager folder is updates.db file.  When Logos 4 Mac is not running, If updates.db file is renamed or deleted, next time Logos 4 Mac launches updates.db will be created: all resources will be checked for updates (so Preparing Library for Download appears on screen for awhile), likely to be followed by some indexing (blue Logos icon on menu bar).  Recommend minimal use of Logos 4 while indexing in progress (personally choose to read some in one resource).  Once indexing done, clicked sync arrows, wanted to see sync complete with issue.

Caution: use at own risk

Keep Smiling Smile

Posts 140
Steven Baxley | Forum Activity | Replied: Thu, Mar 24 2011 6:27 AM | Locked

I can verify that I am having the same problem ... the update crashes, even after following the steps outlines in above post.  Never have had this problem with a Beta install.

Posts 10
Norman J Meyer | Forum Activity | Replied: Thu, Mar 24 2011 6:42 AM | Locked

I am having the same problem.  I am wondering if it might be related to the fact that I switched to the "default" channel to get service release 1 and 2 (SR-1, SR-2) and then switched back to the "beta" channel?  Is Logos not installing because I don't have the version number v4.21.5.0585 (I now have  v4.21.5.0906)?

Posts 161
Michael Hatcher | Forum Activity | Replied: Thu, Mar 24 2011 6:48 AM | Locked

You can add another one that is having the same problem. Hopefully it will be fixed soon. However, I can cancel the update and quit the installer and the program will load for me. It remains the stable version: Logos Bible Software 4.2a SR-2 (4.21.5.0906) (Update Channel: beta).

 

Michael Hatcher

visit: www.bellviewcoc.com

iMac 2.8 GHz i7 quad core, 8 GB Ram, 1 TB HD

Posts 1448
Ben | Forum Activity | Replied: Thu, Mar 24 2011 7:34 AM | Locked

Same problem here as well.

"The whole modern world has divided itself into Conservatives and Progressives. The business of Progressives is to go on making mistakes. The business of Conservatives is to prevent mistakes from being corrected."- G.K. Chesterton

Posts 396
Fernando A Gonzalez | Forum Activity | Replied: Thu, Mar 24 2011 7:50 AM | Locked

After reading all these posts I stopped my update.  This is no coincidence.  Were all those that crashed updating from the "stable" version?

Posts 1448
Ben | Forum Activity | Replied: Thu, Mar 24 2011 7:56 AM | Locked

I was updating from RC3, which dropped yesterday, so yes.

"The whole modern world has divided itself into Conservatives and Progressives. The business of Progressives is to go on making mistakes. The business of Conservatives is to prevent mistakes from being corrected."- G.K. Chesterton

Posts 396
Fernando A Gonzalez | Forum Activity | Replied: Thu, Mar 24 2011 8:22 AM | Locked

There might be a temporary workaround here   http://community.logos.com/forums/p/31419/233430.aspx#233430

Posts 1081
Martin Folley | Forum Activity | Replied: Thu, Mar 24 2011 8:57 AM | Locked

Fernando A Gonzalez:
Were all those that crashed updating from the "stable" version?

I have not strayed from the beta channel. I was happy with the stability with the last Beta.

I am not sure what the 75Mb is. I have not seen anything to suggest that it is the next Beta yet if it was the SR then I should not have seen it.

2010 17" MBP with High Sierra, iPad4 with iOS10.

Posts 1246
David Mitchell | Forum Activity | Replied: Thu, Mar 24 2011 9:15 AM | Locked

The issue appears to be a result of a recent change to our build process. The updater attempts to verify that it is upgrading to a newer version of the app and is getting confused by what it thinks is an earlier version.

We'll work to resolve this soon. In the meantime, at the time that Logos asks to update, you should find a dmg in <User folder>/Library/Application Support/Logos4/Data/<weird string of characters>/Update Manager/Installers. This dmg will have the newest beta in it, and if you install it manually, everything should work fine.

Sorry for the mistake!

David Mitchell
Development Lead
Faithlife

Posts 490
R. Mansfield | Forum Activity | Replied: Thu, Mar 24 2011 9:33 AM | Locked

David Mitchell:

We'll work to resolve this soon. In the meantime, at the time that Logos asks to update, you should find a dmg in <User folder>/Library/Application Support/Logos4/Data/<weird string of characters>/Update Manager/Installers. This dmg will have the newest beta in it, and if you install it manually, everything should work fine.

I was having the same problem, but manually installed as described above, and everything is working fine now.

RMansfield@mac.com
http://thislamp.com 
youtube.com/user/rfmansfield
twitter/thislamp
facebook.com/rmansfield

Posts 106
LogosEmployee
Richard Kiene | Forum Activity | Replied: Thu, Mar 24 2011 10:26 AM | Locked

We've fixed this problem. Please download the fixed version here: http://downloads.logos.com/LBS4/LBS4MacInstallerBeta/Logos4Mac.dmg

 

 

Page 1 of 1 (14 items) | RSS