Logos 4 not working

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This post has 36 Replies | 3 Followers

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Whyndell Grizzard | Forum Activity | Posted: Mon, Nov 2 2009 3:29 AM | Locked

I purchased the gold upgrade, my new license came through and updated, but no files, yes I have tried closing and restarting the program, but no new resource updates to version 4.

Any suggestions?

Posts 112
BS | Forum Activity | Replied: Mon, Nov 2 2009 3:34 AM | Locked

I'm guessing since it hasn't even been officially launched yet that some problems might go away soon.  Is this a problem with not being able to download resources from the servers?

Posts 227
Paul Meathrel | Forum Activity | Replied: Mon, Nov 2 2009 3:35 AM | Locked

Hi Whyndell,

 

I'm in the same position, Logos 4 needs to download all of the resources that you own again. If you leave Logos open it will download the resources. In my toolbar I have a little monitor which tells me how much data needs to be downloaded and how far through the process it is. Leave Logos open and a notification should pop up for you.

 

Hope this helps,

 


Paul

Posts 2712
DominicM | Forum Activity | Replied: Mon, Nov 2 2009 3:36 AM | Locked

whyndell, did you get a link to http://downloads.logos.com/LBS4/LDLS4Installer/Logos4Setup.exe and did you run it and sign in?

at what stage of the install are you?

Never Deprive Anyone of Hope.. It Might Be ALL They Have

Posts 527
Ebbe Andréasson | Forum Activity | Replied: Mon, Nov 2 2009 3:36 AM | Locked

It could take five minutes before anything happen. Then you will see an little blue icon in the taskbar telling Logos 4 is downloading. When that's done you have to click to install and the first time you run it you have to wait for an indexing process before you can use your library.

You will find it worth it!

Posts 3229
Whyndell Grizzard | Forum Activity | Replied: Mon, Nov 2 2009 3:50 AM | Locked

Thanks for the responses-

 

I used Dominic's link to download 4- it is installed, but I still am unable to get any resources, and it did not replace my version 3.0f it is still a separate program.

No indexing of any sort has started

Posts 3229
Whyndell Grizzard | Forum Activity | Replied: Mon, Nov 2 2009 3:52 AM | Locked

I also notice they have no account information or libronix upgrade links like in the old version.

 

How do you sync licenese, etc. ?

Posts 1660
Ken McGuire | Forum Activity | Replied: Mon, Nov 2 2009 3:53 AM | Locked

My best guess is that you haven't logged on to the cloud with your Logos.com account in Logos 4 yet.

Also, Logos 4 does not remove version 3.  You can run  both on the same machine.

The Account Management and Upgrade functions should be handled automatically.  You can type "Update now" in the command bar if you want to check again.  This is probably the closest thing to the old Libronix Update, but version 4 usually catches updates on its own.

The Gospel is not ... a "new law," on the contrary, ... a "new life." - William Julius Mann

L8 Anglican, Lutheran and Orthodox Silver, Reformed Basic, Academic Essentials

L7 Lutheran Gold, Anglican Bronze

Posts 2712
DominicM | Forum Activity | Replied: Mon, Nov 2 2009 3:54 AM | Locked

v3 and 4 are seperate programs

You should have in your program by a blue icon (logos symbol)  called "Logos Bible Software 4", if vista is on the start menu>all programs, not your red one.

if you cant see the sign in window hold the left CTRL key while the program starts, should force the login window up..

Never Deprive Anyone of Hope.. It Might Be ALL They Have

Posts 2712
DominicM | Forum Activity | Replied: Mon, Nov 2 2009 3:58 AM | Locked

Whyndell Grizzard:

How do you sync licenese, etc. ?

is automatic

Never Deprive Anyone of Hope.. It Might Be ALL They Have

Posts 3229
Whyndell Grizzard | Forum Activity | Replied: Mon, Nov 2 2009 3:58 AM | Locked

Ok got the upgrade understood- it does not upgrade 3 but installs a new version of 4.

But I still do not have aby resources and have found no way in 4 to obtain them , what next?

Posts 2712
DominicM | Forum Activity | Replied: Mon, Nov 2 2009 4:01 AM | Locked

leave it open for 5 mins and see if the blue logos icon appears down by the clock it should be saying downloading

if that doesnt work you can force it (but you shouldn't need to) but either way there will be a period of time where the program seems to be doing nothing

 

Never Deprive Anyone of Hope.. It Might Be ALL They Have

Posts 3229
Whyndell Grizzard | Forum Activity | Replied: Mon, Nov 2 2009 4:02 AM | Locked

I am signed in- when it starts it says setting up my library- but just jumps to home page in a mtter of seconds.

Posts 1660
Ken McGuire | Forum Activity | Replied: Mon, Nov 2 2009 4:06 AM | Locked

When you first started up Logos 4, it should have asked for your Account name and password.  This should be your Logos.com account and password, I believe.  When you enter it in, it should connect you with your Logos.com account, which already has a record of everything you have bought from them, as well as any Libronix CD's and DVD's you have activated and even old Logos 2 stuff if you have used the "Sychronize Licences" command in 3.0.  At this point, it should say that it is preparing your library.

Is something like this happening for you?

The Gospel is not ... a "new law," on the contrary, ... a "new life." - William Julius Mann

L8 Anglican, Lutheran and Orthodox Silver, Reformed Basic, Academic Essentials

L7 Lutheran Gold, Anglican Bronze

Posts 2712
DominicM | Forum Activity | Replied: Mon, Nov 2 2009 4:08 AM | Locked

you can try forcing it , but you shouldn't need to

Before you do this, you are working online arent you?? and did you try the CTRL thing?

Never Deprive Anyone of Hope.. It Might Be ALL They Have

Posts 1660
Ken McGuire | Forum Activity | Replied: Mon, Nov 2 2009 4:08 AM | Locked

Whyndell Grizzard:

I am signed in- when it starts it says setting up my library- but just jumps to home page in a mtter of seconds.

Is there a little blue icon with a magnifing glass looking at a cross on your toolbar?

The Gospel is not ... a "new law," on the contrary, ... a "new life." - William Julius Mann

L8 Anglican, Lutheran and Orthodox Silver, Reformed Basic, Academic Essentials

L7 Lutheran Gold, Anglican Bronze

Posts 3229
Whyndell Grizzard | Forum Activity | Replied: Mon, Nov 2 2009 4:17 AM | Locked

it just appeared a minute ago- took 8 minutes to start downloads- thanks for the help and patience- lets see how it performs.

Thanks brothers

Posts 2712
DominicM | Forum Activity | Replied: Mon, Nov 2 2009 4:18 AM | Locked

no problem, indexin will take a while but is well worth the wait

Never Deprive Anyone of Hope.. It Might Be ALL They Have

Posts 3229
Whyndell Grizzard | Forum Activity | Replied: Mon, Nov 2 2009 4:21 AM | Locked

Yeah at 11.8 gigs this will be a couple cups of coffee Big Smile

Posts 4508
Robert Pavich | Forum Activity | Replied: Mon, Nov 2 2009 4:33 AM | Locked

Whyndell,

First off...nice to put a face with a name finally!

Second; you're gonna love v4. yes...this indexing thing might take awhile but once its' done it works pretty slick. I bought a book recently and it downloaded it automatically and I didn't even know it happened...it was weird...

 

 

Robert Pavich

For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__

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