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Milford Charles Murray | Forum Activity | Replied: Mon, Jul 13 2009 7:56 PM

Paul Golder:

Chris Roberts:

My favorite Logos salesman is http://www.logos.com/ne thing  :) Haven't purchased via phone before, everything on the web. And the website has never once been rude to me, though she could be a little more helpful with my queries. She is patient, she has an overwhelming knowledge of the program and available resources, she is usually available 24/7... she's perfect!

So again, I vote for the Logos website.

One thing I learned is that when you form a relationship with a salesperson, they have the ability to adjust most of the prices that appear on the website. Definitely worth the time on the phone.

 

Peace to you!  *smile*

          Frankly, I’m a bit “peeved” that some seem to be calling a Logos Sales Rep in order to get a better price than list price.  Actually, I don’t think that’s quite fair.  Retired now, my wife and I depend on our pensions and have to be very careful about how we spend our money.  Logos Bible Software is very important to me, and I have spent much (with my wife’s Blessing, of course)!  However, I’ve always made – whenever possible – my purchases using the Logos Automated WebSite.  This certainly saves Logos a lot of money rather than handling each sale through a human being.  Very efficent and well-done!

          I do indeed like Jared and all the other wonderful people there at Logos  to whom I have spoken over the last number of years (about 17 years now I think!)  !!!!     Yes, indeed!

           Wonderful people!  Indeed!

          Maybe it’s wise for Logos to put some of them “on commission.”  I wouldn’t hazard a guess as to whether or not that’s a good thing.

          What would annoy me very, very much  is if it were generally true that one can do better on a purchase by speaking live to a human being.  That isn’t fair for us whom support Logos and have supported Logos for a long, long time  by making our purchases on the Automated WebSite.

     …..   Mel

 

Philippians 4:  4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........

Posts 9946
George Somsel | Forum Activity | Replied: Mon, Jul 13 2009 8:11 PM

Milford Charles Murray:

What would annoy me very, very much  is if it were generally true that one can do better on a purchase by speaking live to a human being.  That isn’t fair for us whom support Logos and have supported Logos for a long, long time  by making our purchases on the Automated WebSite.

     …..   Mel

Tsk, tsk, tsk.  If what you want is "fair" there is nothing to prevent your calling a rep too.  Try it, you might like it.

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 4625
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Milford Charles Murray | Forum Activity | Replied: Mon, Jul 13 2009 8:19 PM

George Somsel:

Milford Charles Murray:

What would annoy me very, very much  is if it were generally true that one can do better on a purchase by speaking live to a human being.  That isn’t fair for us whom support Logos and have supported Logos for a long, long time  by making our purchases on the Automated WebSite.

     …..   Mel

 

Tsk, tsk, tsk.  If what you want is "fair" there is nothing to prevent your calling a rep too.  Try it, you might like it.

Peace to you, George!

*smile*

Perhaps I would be more precise in saying that my real annoyment ( Urban Dictionary =the experience of being annoyed. (noun) ) is that such a practice as discounting those who speak to a rep is inefficient and will cost me and all other Logos users more in the long run.  That, George, annoys me!  You are right, though, I probably would like it!  *smile*  But, to add to Logos' overhead doesn't seem to be such a good idea.

...   Mel

Philippians 4:  4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........

Posts 611
Graham Owen | Forum Activity | Replied: Tue, Jul 14 2009 7:22 AM

George Somsel:
There is a UK number on the website though I have no idea what transpires with that.

Hi George

Have not tried the UK number because you still have to think about the time zone.

George Somsel:
As Jared just noted, you can e-mail him.

And I have done some business with him via eMail.

God Bless

Graham

Pastor - NTCOG Basingstoke

Posts 611
Graham Owen | Forum Activity | Replied: Tue, Jul 14 2009 7:37 AM

Milford Charles Murray:
Actually, I don’t think that’s quite fair. 

Access to best pricing is always a controversial subject, I agree that it is unfair that we found out on a public forum but I guess its nice to know that there is a benefit in talking to a real person.

God Bless

Graham

Pastor - NTCOG Basingstoke

Posts 2691
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Ted Hans | Forum Activity | Replied: Tue, Jul 14 2009 8:18 AM

George Somsel:
There is a UK number on the website though I have no idea what transpires with that.  As Jared just noted, you can e-mail him

I have used the Uk number with no problems i just ask to be put through to Jared, as for time zone i call in the evenings. The Phone system does work.

Ted

Dell, studio XPS 7100, Ram 8GB, 64 - bit Operating System, AMD Phenom(mt) IIX6 1055T Processor 2.80 GHZ

Posts 2736
Bohuslav Wojnar | Forum Activity | Replied: Tue, Jul 14 2009 12:49 PM

Donovan R. Palmer:

I have recently corresponded with David Jones and he has been extremely helpful.

I can confirm that. Although I have had no chance to meet Jared Bryant yet, I was really helped recently by David Jones with both advice and assistance in purchasing some commentaries. I appreciate very much his help.

Most of my purchases I do however by the pre-pub automated web page. It is so easy just to click the button...Smile

Bohuslav

Posts 1938
Mark | Forum Activity | Replied: Tue, Jul 14 2009 5:57 PM

Does anyone know the emails for Jared and David?

Posts 9946
George Somsel | Forum Activity | Replied: Tue, Jul 14 2009 6:35 PM

MarkSwaim:

Does anyone know the emails for Jared and David?

Jared's is jared@logos.com.  Since "David" is a much more unusual name than Jared, it may be something like "goliath@logos.com."  Wink

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 87
David Emme | Forum Activity | Replied: Thu, Jul 16 2009 4:06 PM

Paul Golder:

One thing I learned is that when you form a relationship with a salesperson, they have the ability to adjust most of the prices that appear on the website. Definitely worth the time on the phone.

 

I have to agree, you would be suprised at what a person can do that a computer cannot. If they are rude(which is definetly not the case with most in Logos and dave Kaplan) and saves me a lot of money so I end up buying even more compared to my regular intentions, I say-please be rude.

Again, this was not my experiance with anyone on Logos. They all have been very nice, kind, and knowledgable.

Posts 87
David Emme | Forum Activity | Replied: Thu, Jul 16 2009 4:19 PM

Milford Charles Murray:
Perhaps I would be more precise in saying that my real annoyment ( Urban Dictionary =the experience of being annoyed. (noun) ) is that such a practice as discounting those who speak to a rep is inefficient and will cost me and all other Logos users more in the long run.

Let me give you a bit of understanding. When you order from the website, no one gets any kind of incentive because no sales rep is credited with a sale. The sales reps do get paid commissions and often, downgrading the price comes fromtheir pockets andtheir paychecks in hoping to form that kind of relationship and buy more in volume. Certainly when I started buying with Logos online, I wishI could have gotten some discounts. \

So please understand the differance, the sales reps do not make any money when you buy through the website. They get exactly 0 because they were not involved.

Surely, when trying to get a hold of Dave Kaplan, at times i have to wait til he is done with another customer or something else. I am most times willing to wait for him to call me back if I leave a message-and he does get back to me that day usually within an hour.

So, really, getting discounts works really hand in hand with what you are buyng, how much you buy(over the years and in every order) and how much money yu make for the salesman. At some point in time, we have to view this as a business. Developing relatinships is one way to keep customers coming back as well as getting some discounted prices. If you choose to bypass and go to the website, understand that none of the salesman make any money so there goes the motivation to give discounts. It is a hand in glove relationship. I buy a lot-because I desire a lot and my friend Dave Kaplan wants me coming back to him because of the amount of stuff I buy. So in a sense this is a mutual relationship where I make him more money and he saves me more money.

To me there is no fait or unfair about it because going through the web does not generat commissions for sales people.

Posts 4625
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Milford Charles Murray | Forum Activity | Replied: Thu, Jul 16 2009 4:31 PM

David Emme:

Milford Charles Murray:
Perhaps I would be more precise in saying that my real annoyment ( Urban Dictionary =the experience of being annoyed. (noun) ) is that such a practice as discounting those who speak to a rep is inefficient and will cost me and all other Logos users more in the long run.

Let me give you a bit of understanding. When you order from the website, no one gets any kind of incentive because no sales rep is credited with a sale. The sales reps do get paid commissions and often, downgrading the price comes fromtheir pockets andtheir paychecks in hoping to form that kind of relationship and buy more in volume. Certainly when I started buying with Logos online, I wishI could have gotten some discounts. \

So please understand the differance, the sales reps do not make any money when you buy through the website. They get exactly 0 because they were not involved.

Surely, when trying to get a hold of Dave Kaplan, at times i have to wait til he is done with another customer or something else. I am most times willing to wait for him to call me back if I leave a message-and he does get back to me that day usually within an hour.

So, really, getting discounts works really hand in hand with what you are buyng, how much you buy(over the years and in every order) and how much money yu make for the salesman. At some point in time, we have to view this as a business. Developing relatinships is one way to keep customers coming back as well as getting some discounted prices. If you choose to bypass and go to the website, understand that none of the salesman make any money so there goes the motivation to give discounts. It is a hand in glove relationship. I buy a lot-because I desire a lot and my friend Dave Kaplan wants me coming back to him because of the amount of stuff I buy. So in a sense this is a mutual relationship where I make him more money and he saves me more money.

To me there is no fait or unfair about it because going through the web does not generat commissions for sales people.

David!  *smile*  Peace to you!

          Thank you so much!  Now I see, says the Blind Man!  *smile*             You have explained it so very well indeed, and I am grateful.  It is truly fair in fact - and when I understand where everyone is coming from - it is fair in perception also; and I wish I had grasped that sooner.  Blessings!

          Yours in Christ,

          Mel

Philippians 4:  4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........

Posts 87
David Emme | Forum Activity | Replied: Fri, Jul 24 2009 9:45 PM

George Somsel:
BTW:  What's a "Lofos" salesman?

A typo for the small keyboard on my Tablet PC

Posts 8967
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Matthew C Jones | Forum Activity | Replied: Sat, Jul 25 2009 4:12 PM

George Somsel:

MarkSwaim:

Does anyone know the emails for Jared and David?

 

Jared's is jared@logos.com.  Since "David" is a much more unusual name than Jared, it may be something like "goliath@logos.com."  Wink

 

Hey George, That email address would suit Dave Kaplan well since he is a Giant in the field of customer service.Big Smile

But since he is as humble as a little shepherd, and effectively slays the high prices, he does his parents proud using this email address: kaplan@logos.com

Drop him a line and see what miracles could take place. (After all, I think God is on his side.)

 

Logos 7 Collectors Edition

Posts 4508
Robert Pavich | Forum Activity | Replied: Tue, Jul 28 2009 3:30 AM

Dave Kaplan is one of  the best, kindest, and dearest brothers I have ever known! I can't wait to get to Heaven so we can meet face to face! Logos has a real treasure in that person. Enuff said.

 

Another vote for DC!

But the truth is...I've never gotten poor service; from a sales rep or just the person who first answers the phone....they are all stellar!

 

PS: I also frequently order from the Website. Big Smile

Robert Pavich

For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__

Posts 301
Jerry Smith | Forum Activity | Replied: Tue, Jul 28 2009 5:49 AM

A special thanks to Dave Kaplan for his great service! My best commendation is my recommendation of Dave to all I work with regarding Libronix. Thanks Dave!

Jerry Smith

Posts 2
Andrew Rappaport | Forum Activity | Replied: Sun, Aug 9 2009 7:11 PM

Folks,

 

I have probably purchased more books then anyone I know.  And I have worked with only one salesman at Logos for over 12 years. I have purchase almost 6,000 books all from David Kaplan.  There is NO ONE else that I would ever consider working with at Logos, unless David was to leave or someone. 

David has always gone the extra mile for me and takes the best care of my requests.  Over ten years he has taken such care that when I was on the west coast I felt the need to visit Washington state to visit Dave at Logos. 

 

David Kaplan is by far the best salesman at Logos, bar none!

 

Andrew Rappaport

Posts 3
Wally Weaver | Forum Activity | Replied: Mon, Aug 10 2009 1:08 PM

David Kaplan has my vote! 

To make sure that none of the other fine folks at Logos feel slighted,  I also need to say that David is the first and only sales person I have worked with at Logos since the mid 90's.  From the very first call to the present, David has patiently answered my questions, listened to my goals, and then pointed me to the resources which are best suited for my needs. 

Many, many times I called with a "shopping list" in mind and David found ways to save me money through various packages, special promotions, or by suggesting other resources better suited for my stated purpose.

Over the years I have referred a significant number of people to David and the response has always been the same--David is a man who cares about helping people be better students of God's Word and better stewards of the resources God has entrusted to us.

David, you are DA MAN!

Wally Weaver 

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