Having trouble with Mac Alpha?

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This post has 146 Replies | 17 Followers

Posts 15
Ken Miller | Forum Activity | Replied: Thu, Dec 10 2009 3:42 AM

OK, I have completely reinstalled Logos 4 using the download software provided online. This time everything seemed to work fine. I got the blue Logos icon in the menu bar and a message window saying that indexing was taking place. It ran for about 6 hours, then stopped. I opened the program and was able to choose a preferred version of the Bible. But I still had no libraries. Indexing was not taking place. Now this morning I still cannot access anything. Computer was on all night. These are the current logs after starting up the program.

 

2009-12-10 05:37:08.1903    1    Info    UserManager    Opening UserManager in /Users/kenm/Library/Application Support/Logos4/Users.
2009-12-10 05:37:08.3301    1    Info    LocalFileDatabase    Found existing database at /Users/kenm/Library/Application Support/Logos4/Users/UserManager.db
2009-12-10 05:37:08.6928    1    Info    LogosIndexerWorker    Starting application (version 4.0.3.3917). Pid: 5770
2009-12-10 05:37:08.7098    1    Info    LogosIndexerWorker    Setting status to PreparingLibrary
2009-12-10 05:37:08.7260    3    Info    SyncManager    (Timed) Downloading items.
2009-12-10 05:37:08.7278    1    Info    LogosIndexerWorker    Creating digital library services.
2009-12-10 05:37:08.7418    1    Info    DigitalLibraryServices    Initializing DigitalLibraryServices. (Shared Folder= /Users/kenm/Library/Application Support/Logos4/Shared, Data Folder = /Users/kenm/Library/Application Support/Logos4/Data/aqcvspgr.vrh, Documents Folder = /Users/kenm/Library/Application Support/Logos4/Documents/aqcvspgr.vrh)
2009-12-10 05:37:08.8197    1    Info    IndexerProcess    Getting Indexer Process - pid 5770
2009-12-10 05:37:08.7620    1    Info    DigitalLibraryServices    (Timed) Creating update manager.
2009-12-10 05:37:09.0715    1    Info    IndexerProcess    Indexer process ID is 5770; watching for exit.
2009-12-10 05:37:09.0841    1    Info    DigitalLibraryServices    (Timed) Creating license manager.
2009-12-10 05:37:09.1116    1    Info    LicenseManager    Opening LicenseManager in /Users/kenm/Library/Application Support/Logos4/Data/aqcvspgr.vrh/LicenseManager; products folder is /Users/kenm/Library/Application Support/Logos4/Shared/Products
2009-12-10 05:37:09.1674    1    Info    LocalFileDatabase    Found existing database at /Users/kenm/Library/Application Support/Logos4/Data/aqcvspgr.vrh/LicenseManager/Products.db
2009-12-10 05:37:09.2423    1    Info    DigitalLibraryServices    (133ms) Creating license manager.
2009-12-10 05:37:09.2662    1    Info    DigitalLibraryServices    (Timed) Creating resource manager.
2009-12-10 05:37:09.2901    1    Info    DigitalLibraryServices    (Timed) Creating data type options.
2009-12-10 05:37:09.3132    1    Info    DigitalLibraryServices    (2ms) Creating data type options.
2009-12-10 05:37:09.3592    1    Info    LocalFileDatabase    Found existing database at /Users/kenm/Library/Application Support/Logos4/Data/aqcvspgr.vrh/ResourceManager/ResourceManager.db
2009-12-10 05:37:09.4161    1    Info    DigitalLibraryServices    (Timed) Creating resource lists.
2009-12-10 05:37:09.4340    1    Info    DigitalLibraryServices    (Timed) Creating reverse interlinear manager.
2009-12-10 05:37:09.4679    1    Info    LocalFileDatabase    Found existing database at /Users/kenm/Library/Application Support/Logos4/Data/aqcvspgr.vrh/ReverseInterlinearManager/reverseinterlinearmanager.db
2009-12-10 05:37:09.4873    1    Info    DigitalLibraryServices    (25ms) Creating reverse interlinear manager.
2009-12-10 05:37:09.5019    1    Info    DigitalLibraryServices    (67ms) Creating resource lists.
2009-12-10 05:37:09.5304    3    Info    SyncManager    (794ms) Downloading items.
2009-12-10 05:37:09.5620    1    Info    LocalFileDatabase    Found existing database at /Users/kenm/Library/Application Support/Logos4/Documents/aqcvspgr.vrh/ResourceManager/ResourceSyncManager.db
2009-12-10 05:37:09.5843    1    Info    DigitalLibraryServices    (Timed) Creating library index.
2009-12-10 05:37:09.5893    1    Info    DigitalLibraryServices    (298ms) Creating resource manager.
2009-12-10 05:37:09.6036    1    Info    UpdateManager    Initializing update manager.
2009-12-10 05:37:09.6069    1    Info    LocalFileDatabase    Found existing database at /Users/kenm/Library/Application Support/Logos4/Data/aqcvspgr.vrh/LibraryIndex/LibraryIndex.db
2009-12-10 05:37:09.6216    1    Info    LocalFileDatabase    Found existing database at /Users/kenm/Library/Application Support/Logos4/Data/aqcvspgr.vrh/UpdateManager/Updates.db
2009-12-10 05:37:09.6300    1    Info    DigitalLibraryServices    (32ms) Creating library index.
2009-12-10 05:37:09.6421    1    Info    DigitalLibraryServices    (Timed) Creating rich text content extractor.
2009-12-10 05:37:09.6475    1    Info    DigitalLibraryServices    (563ms) Creating update manager.
2009-12-10 05:37:09.6581    1    Info    DigitalLibraryServices    (1ms) Creating rich text content extractor.
2009-12-10 05:37:09.6611    1    Info    DigitalLibraryServices    (Timed) Creating download manager.
2009-12-10 05:37:09.6713    1    Info    DigitalLibraryServices    (Timed) Creating transliteration manager.
2009-12-10 05:37:09.6744    1    Info    DownloadManager    Opening Download Manager in /Users/kenm/Library/Application Support/Logos4/Data/aqcvspgr.vrh/DownloadManager.
2009-12-10 05:37:09.6826    1    Info    DigitalLibraryServices    (0ms) Creating transliteration manager.
2009-12-10 05:37:09.6895    1    Info    LocalFileDatabase    Found existing database at /Users/kenm/Library/Application Support/Logos4/Data/aqcvspgr.vrh/DownloadManager/DownloadManager.db
2009-12-10 05:37:09.7014    1    Info    SectionsUtility    (Timed) Registering sections
2009-12-10 05:37:09.7114    1    Info    DigitalLibraryServices    (37ms) Creating download manager.
2009-12-10 05:37:09.7908    2    Info    LogosIndexerWorker    Resource discovery finished.
2009-12-10 05:37:09.8151    3    Info    LogosIndexerWorker    (Timed) Updating Library Catalog from Resource Manager.
2009-12-10 05:37:09.8292    3    Info    DigitalLibraryServices    (Timed) Creating library catalog.
2009-12-10 05:37:09.8473    3    Info    LocalFileDatabase    Found existing database at /Users/kenm/Library/Application Support/Logos4/Documents/aqcvspgr.vrh/LibraryCatalog/LibraryCatalogSync.db
2009-12-10 05:37:09.8742    3    Info    LocalFileDatabase    Found existing database at /Users/kenm/Library/Application Support/Logos4/Data/aqcvspgr.vrh/LibraryCatalog/catalog.db
2009-12-10 05:37:09.9288    3    Info    DigitalLibraryServices    (88ms) Creating library catalog.
2009-12-10 05:37:09.9541    3    Info    LogosIndexerWorker    (125ms) Updating Library Catalog from Resource Manager.
2009-12-10 05:37:09.9664    3    Info    LogosIndexerWorker    (Timed) Updating KeyLink Manager from Library Catalog.
2009-12-10 05:37:09.9854    3    Info    DigitalLibraryServices    (Timed) Creating keylink manager.
2009-12-10 05:37:09.9982    3    Info    DigitalLibraryServices    (Timed) Creating resource collection manager.
2009-12-10 05:37:10.0295    3    Info    LocalFileDatabase    Found existing database at /Users/kenm/Library/Application Support/Logos4/Documents/aqcvspgr.vrh/ResourceCollectionManager/ResourceCollectionManager.db
2009-12-10 05:37:10.0496    3    Info    DigitalLibraryServices    (28ms) Creating resource collection manager.
2009-12-10 05:37:10.0732    3    Info    LocalFileDatabase    Found existing database at /Users/kenm/Library/Application Support/Logos4/Data/aqcvspgr.vrh/KeyLinkManager/keylinkmanager.db
2009-12-10 05:37:10.1022    3    Info    LocalFileDatabase    Found existing database at /Users/kenm/Library/Application Support/Logos4/Documents/aqcvspgr.vrh/KeyLinkManager/KeyLinkSyncManager.db
2009-12-10 05:37:10.1283    3    Info    DigitalLibraryServices    (130ms) Creating keylink manager.
2009-12-10 05:37:10.2146    3    Info    LogosIndexerWorker    (229ms) Updating KeyLink Manager from Library Catalog.
2009-12-10 05:37:10.2268    3    Info    LogosIndexerWorker    (Timed) Updating Reverse Interlinear Manager from Library Catalog.
2009-12-10 05:37:10.2473    3    Info    DigitalLibraryServices    (Timed) Creating reverse interlinear manager.
2009-12-10 05:37:10.2746    3    Info    LocalFileDatabase    Found existing database at /Users/kenm/Library/Application Support/Logos4/Data/aqcvspgr.vrh/ReverseInterlinearManager/reverseinterlinearmanager.db
2009-12-10 05:37:10.3178    3    Info    DigitalLibraryServices    (49ms) Creating reverse interlinear manager.
2009-12-10 05:37:10.3706    3    Info    LogosIndexerWorker    (123ms) Updating Reverse Interlinear Manager from Library Catalog.
2009-12-10 05:37:10.4167    3    Info    LogosIndexerWorker    (Timed) Checking resource updates that are waiting to be installed.
2009-12-10 05:37:10.4595    3    Info    LogosIndexerWorker    Checking resource ID 'afsyntaxgraphs' for update 'Resource afsyntaxgraphs' to see if version '2009-10-27T19:46:53Z' is available.
2009-12-10 05:37:10.4967    3    Info    LogosIndexerWorker    Checking resource ID 'DB:BIBLICAL-PEOPLE' for update 'Resource DB:BIBLICAL-PEOPLE' to see if version '2009-10-23T16:01:32Z' is available.
2009-12-10 05:37:10.5280    3    Info    LogosIndexerWorker    Checking resource ID 'DB:BIBLICAL-PLACES' for update 'Resource DB:BIBLICAL-PLACES' to see if version '2009-10-23T15:47:51Z' is available.
2009-12-10 05:37:10.5602    3    Info    LogosIndexerWorker    Checking resource ID 'DB:BIBLICAL-PLACES-MAPS' for update 'Resource DB:BIBLICAL-PLACES-MAPS' to see if version '2009-10-23T15:53:09Z' is available.
2009-12-10 05:37:10.5901    3    Info    LogosIndexerWorker    Checking resource ID 'DB:BIBLICAL-THINGS' for update 'Resource DB:BIBLICAL-THINGS' to see if version '2009-10-23T15:51:01Z' is available.
2009-12-10 05:37:10.6242    3    Info    LogosIndexerWorker    Checking resource ID '{0AF5CA4B-7D90-40FC-B93A-53E7A2CF93CC}' for update 'Resource {0AF5CA4B-7D90-40FC-B93A-53E7A2CF93CC}' to see if version '2009-10-20T20:36:34Z' is available.
2009-12-10 05:37:10.6504    3    Info    LogosIndexerWorker    Checking resource ID '{A664EA2D-D387-40FC-9C2D-D8967E5B1E88}' for update 'Resource {A664EA2D-D387-40FC-9C2D-D8967E5B1E88}' to see if version '2009-10-20T20:36:34Z' is available.
2009-12-10 05:37:10.6764    3    Info    LogosIndexerWorker    Checking resource ID '{868BA74B-1BCC-4AE1-BE5C-570F30514045}' for update 'Resource {868BA74B-1BCC-4AE1-BE5C-570F30514045}' to see if version '2009-10-20T20:36:34Z' is available.
2009-12-10 05:37:10.7031    3    Info    LogosIndexerWorker    Checking resource ID '{2AD3832E-1731-4244-9A9F-C5996DF6823D}' for update 'Resource {2AD3832E-1731-4244-9A9F-C5996DF6823D}' to see if version '2009-10-20T20:36:34Z' is available.
2009-12-10 05:37:10.7312    3    Info    LogosIndexerWorker    Checking resource ID '{94BF7510-2993-4B1C-9F76-3FCBC27A55A7}' for update 'Resource {94BF7510-2993-4B1C-9F76-3FCBC27A55A7}' to see if version '2009-10-20T20:36:34Z' is available.
2009-12-10 05:37:10.7556    3    Info    LogosIndexerWorker    Checking resource ID 'LEXHAMSGNTGRAPH' for update 'Resource LEXHAMSGNTGRAPH' to see if version '2009-10-27T19:09:33Z' is available.
2009-12-10 05:37:10.7801    3    Info    LogosIndexerWorker    Checking resource ID '{46E5F823-F019-4FC3-9A71-4C1F08A9EBDF}' for update 'Resource {46E5F823-F019-4FC3-9A71-4C1F08A9EBDF}' to see if version '2009-10-20T20:36:34Z' is available.
2009-12-10 05:37:10.7996    3    Info    LogosIndexerWorker    Checking resource ID '{B9686678-A9EE-4621-9C61-198273704307}' for update 'Resource {B9686678-A9EE-4621-9C61-198273704307}' to see if version '2009-10-20T20:36:34Z' is available.
2009-12-10 05:37:10.8151    3    Info    LogosIndexerWorker    Checking resource ID '{577D86DA-892A-4EC7-8744-1EB3193EB27E}' for update 'Resource {577D86DA-892A-4EC7-8744-1EB3193EB27E}' to see if version '2009-10-20T20:36:34Z' is available.
2009-12-10 05:37:10.8273    3    Info    LogosIndexerWorker    Checking resource ID 'OPENTEXTGRAPH' for update 'Resource OPENTEXTGRAPH' to see if version '2009-10-27T19:04:54Z' is available.
2009-12-10 05:37:10.8401    3    Info    LogosIndexerWorker    Checking resource ID 'DB:BIBLICAL-PEOPLE-DIAGRAMS' for update 'Resource DB:BIBLICAL-PEOPLE-DIAGRAMS' to see if version '2009-10-16T20:01:55Z' is available.
2009-12-10 05:37:10.8543    3    Info    LogosIndexerWorker    Checking resource ID 'LLS:6.40.3' for update 'Resource LLS:6.40.3' to see if version '2009-11-17T22:44:36Z' is available.
2009-12-10 05:37:10.8680    3    Info    LogosIndexerWorker    Checking resource ID 'LLS:1000BBLIMG' for update 'Resource LLS:1000BBLIMG' to see if version '2009-11-18T19:32:08Z' is available.
2009-12-10 05:37:10.9455    3    Info    LogosIndexerWorker    Checking resource ID 'LLS:131CHRSTNSKNW' for update 'Resource LLS:131CHRSTNSKNW' to see if version '2009-11-02T18:12:32Z' is available.
2009-12-10 05:37:10.9849    3    Info    LogosIndexerWorker    Checking resource ID 'LLS:8.30.1' for update 'Resource LLS:8.30.1' to see if version '2009-11-05T00:37:11Z' is available.
2009-12-10 05:37:11.0235    3    Info    LogosIndexerWorker    Checking resource ID 'LLS:BBLHBRAWSON' for update 'Resource LLS:BBLHBRAWSON' to see if version '2009-11-03T22:58:42Z' is available.
2009-12-10 05:37:11.0693    3    Info    LogosIndexerWorker    Checking resource ID 'LLS:BBLSTRY01' for update 'Resource LLS:BBLSTRY01' to see if version '2009-11-03T23:08:52Z' is available.
2009-12-10 05:37:11.1083    3    Info    LogosIndexerWorker    Checking resource ID 'LLS:BBLSTRY07' for update 'Resource LLS:BBLSTRY07' to see if version '2009-11-03T23:16:03Z' is available.
2009-12-10 05:37:11.1526    3    Info    LogosIndexerWorker    Checking resource ID 'LLS:BBLSTRY08' for update 'Resource LLS:BBLSTRY08' to see if version '2009-11-03T23:14:14Z' is available.
2009-12-10 05:37:11.2023    3    Info    LogosIndexerWorker    Checking resource ID 'LLS:BBLSTRY09' for update 'Resource LLS:BBLSTRY09' to see if version '2009-11-03T23:12:34Z' is available.
2009-12-10 05:37:11.2412    3    Info    LogosIndexerWorker    Checking resource ID 'LLS:BBLSTRY10' for update 'Resource LLS:BBLSTRY10' to see if version '2009-11-03T23:11:04Z' is available.
2009-12-10 05:37:11.2784    3    Info    LogosIndexerWorker    Checking resource ID 'LLS:29.1.10' for update 'Resource LLS:29.1.10' to see if version '2009-11-19T17:29:27Z' is available.
2009-12-10 05:37:11.3096    3    Info    LogosIndexerWorker    Checking resource ID 'LLS:DICTBBLSMITH' for update 'Resource LLS:DICTBBLSMITH' to see if version '2009-11-05T18:41:01Z' is available.
2009-12-10 05:37:11.3553    3    Info    LogosIndexerWorker    Checking resource ID 'LLS:ILLBBLTREAS' for update 'Resource LLS:ILLBBLTREAS' to see if version '2009-11-05T19:25:51Z' is available.
2009-12-10 05:37:11.3978    3    Info    LogosIndexerWorker    Checking resource ID 'LLS:ILLHISTBBL' for update 'Resource LLS:ILLHISTBBL' to see if version '2009-11-05T18:30:25Z' is available.
2009-12-10 05:37:11.4526    3    Info    LogosIndexerWorker    Checking resource ID 'LLS:OPENTEXTGNT' for update 'Resource LLS:OPENTEXTGNT' to see if version '2009-10-29T20:18:22Z' is available.
2009-12-10 05:37:11.4903    3    Info    LogosIndexerWorker    Checking resource ID 'LLS:OTGRKSWETEALT' for update 'Resource LLS:OTGRKSWETEALT' to see if version '2009-11-05T22:00:55Z' is available.
2009-12-10 05:37:11.5215    1    Info    SectionsUtility    (1807ms) Registering sections
2009-12-10 05:37:11.5463    3    Info    LogosIndexerWorker    Checking resource ID 'LLS:PPLBBLENCYC' for update 'Resource LLS:PPLBBLENCYC' to see if version '2009-11-05T17:29:40Z' is available.
2009-12-10 05:37:11.5344    1    Info    LDLS4.AppModel    Getting web resource section definitions.
2009-12-10 05:37:11.5876    3    Info    LogosIndexerWorker    (1129ms) Checking resource updates that are waiting to be installed.
2009-12-10 05:37:11.6026    3    Info    LogosIndexerWorker    Setting status to IndexingLibrary
2009-12-10 05:37:11.6233    3    Info    LogosIndexerWorker    (Timed) Updating Library Index from Resource Manager.
2009-12-10 05:37:11.6239    1    Info    LDLS4.AppModel    Creating resource metadata update service client in '/Users/kenm/Library/Application Support/Logos4/Data/aqcvspgr.vrh/Updates'.
2009-12-10 05:37:11.6380    3    Info    DigitalLibraryServices    (Timed) Creating library index.
2009-12-10 05:37:11.6444    4    Info    ResourceMetadataUpdateServiceClient    Initializing metadata service client.
2009-12-10 05:37:11.6444    1    Info    LDLS4.AppModel    Initializing MainWindowModel.
2009-12-10 05:37:11.6643    3    Info    LocalFileDatabase    Found existing database at /Users/kenm/Library/Application Support/Logos4/Data/aqcvspgr.vrh/LibraryIndex/LibraryIndex.db
2009-12-10 05:37:11.6635    4    Info    LocalFileDatabase    Found existing database at /Users/kenm/Library/Application Support/Logos4/Data/aqcvspgr.vrh/Updates/Metadata.db
2009-12-10 05:37:11.6941    3    Info    DigitalLibraryServices    (38ms) Creating library index.
2009-12-10 05:37:11.7464    3    Info    LogosIndexerWorker    (108ms) Updating Library Index from Resource Manager.
2009-12-10 05:37:11.7618    3    Info    LogosIndexerWorker    Waiting for library indexing to finish.
2009-12-10 05:37:11.7772    3    Info    LogosIndexerWorker    Setting status to NotRunning
2009-12-10 05:37:11.7932    3    Info    LogosIndexerWorker    All background tasks have completed; exiting application.
2009-12-10 05:37:11.8184    1    Info    LogosIndexerWorker    Canceling work.
2009-12-10 05:37:11.8047    1    Info    PanelViewModel    Applying panel settings for Preferences: Columns=Image:;Title:;Authors:;UserTags:;UserRating:|Info=true|TextSize=16|View=Details
2009-12-10 05:37:11.8350    1    Info    LogosIndexerWorker    Shutting down services.
2009-12-10 05:37:11.8508    1    Info    LogosIndexerWorker    Shutting down services.
2009-12-10 05:37:11.8534    1    Info    PanelViewModel    Got panel settings for LocalHistory: Columns=Image:;Title:;Authors:;UserTags:;UserRating:|Info=true|View=Details
2009-12-10 05:37:11.8681    1    Info    PanelViewModel    Got panel settings for Bookmark: Columns=Image:;Title:;Authors:;UserTags:;UserRating:|Info=true|View=Details
2009-12-10 05:37:11.8874    1    Info    LDLS4.AppModel    Initializing HistoryManager.
2009-12-10 05:37:11.9868    1    Info    LocalFileDatabase    Found existing database at /Users/kenm/Library/Application Support/Logos4/Data/aqcvspgr.vrh/HistoryManager/history.db
2009-12-10 05:37:12.0124    1    Info    HistoryManager    Loading HistoryManager.
2009-12-10 05:37:12.0282    1    Info    HistoryManager    Deleting excess history items.
2009-12-10 05:37:12.0835    1    Info    LDLS4.AppModel    Initializing PanelLinkingManager.
2009-12-10 05:37:12.1041    1    Info    LDLS4.AppModel    Starting update manager.
2009-12-10 05:37:12.1239    5    Info    UpdateManager    Updating from resource manager soon.
2009-12-10 05:37:12.1421    5    Info    UpdateManager    Starting Update Manager processing in 00:00:05.
2009-12-10 05:37:12.6973    1    Info    HomePage.HomePageViewModel    Committing tool preferences.
2009-12-10 05:37:12.7792    1    Info    DigitalLibraryServices    (Timed) Creating versified resource manager.
2009-12-10 05:37:12.7935    1    Info    DigitalLibraryServices    (0ms) Creating versified resource manager.
2009-12-10 05:37:17.1868    6    Info    UpdateManagerCallback    Checking for updates from 'https://clientservices.logos.com/update/v1/feed/logos4-mac/beta.xml'.
2009-12-10 05:37:17.9696    2    Info    UpdateManager    Getting the next 50 resource manager revisions following #531.
2009-12-10 05:37:17.9879    2    Info    UpdateManager    All resource manager revisions processed.
2009-12-10 05:37:18.0024    2    Info    UpdateManager    Requesting all resource files newer than '2009-12-03T22:53:58.3030000'.
2009-12-10 05:37:18.0249    2    Info    WebServiceClient    (Timed) Calling GetFileInfo.
2009-12-10 05:37:19.3499    2    Info    WebServiceClient    (1311ms) Calling GetFileInfo.
2009-12-10 05:37:19.3756    2    Info    UpdateManager    0 resource file info objects retrieved from service.
2009-12-10 05:37:19.4011    2    Info    UpdateManager    No more resource file info objects retrieved; checking unknown resource status.
2009-12-10 05:37:19.4230    5    Info    UpdateManager    Checking for resources with 'Unknown' status.
2009-12-10 05:37:19.4771    5    Info    UpdateManager    Starting Update Manager processing in 06:00:00.
2009-12-10 05:37:19.4806    1    Info    LDLS4.AppModel    No updates are available.
2009-12-10 05:37:22.9853    3    Info    SyncManager    (Timed) Uploading 4 items.
2009-12-10 05:37:23.9906    3    Info    SyncManager        SUCCESS - { ResourcePriority, urn:uuid:a1627dae-48d0-4667-bcd1-47e612a3ccf3, , False }
2009-12-10 05:37:24.0213    3    Info    SyncManager        SUCCESS - { ResourcePriority, urn:uuid:610c44d6-e452-4d0d-be25-e3975547f73f, , True }
2009-12-10 05:37:24.0429    3    Info    SyncManager        SUCCESS - { ResourcePriority, urn:uuid:2f9c91dc-1150-420f-af21-7db5fdefc642, , False }
2009-12-10 05:37:24.0772    3    Info    SyncManager        SUCCESS - { Preferences, pref:HomePagePreferences, , False }
2009-12-10 05:37:24.0958    3    Info    SyncManager    (1094ms) Uploading 4 items.
2009-12-10 05:37:24.2524    3    Info    SyncManager    (Timed) Downloading items.
2009-12-10 05:37:24.4656    3    Info    SyncManager    (198ms) Downloading items.

Posts 15
Ken Miller | Forum Activity | Replied: Sat, Dec 12 2009 4:24 AM

Tom, I am still having no luck. My laptop has been running non-stop downloading. From all indications, the indexing is complete. But there is one error that I keep getting in the log. It is this one:

Libronix.DigitalLibrary.Synchronization.SyncClientException: Unhandled exception during synchronization. ---> System.Net.WebException: The request timed out
  at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0
  at System.Net.HttpWebRequest.GetResponse () [0x00000] in <filename unknown>:0
  at Libronix.DigitalLibrary.Synchronization.SyncClient.SubmitRequest (System.ServiceModel.Syndication.SyndicationFeed feed, DateTime since, IEnumerable`1 headers) [0x00000] in <filename unknown>:0
  at Libronix.DigitalLibrary.Synchronization.SyncClient.GetItems (DateTime since, IEnumerable`1 ignoreSyncDates) [0x00000] in <filename unknown>:0
  --- End of inner exception stack trace ---
  at Libronix.DigitalLibrary.Synchronization.SyncClient.GetItems (DateTime since, IEnumerable`1 ignoreSyncDates) [0x00000] in <filename unknown>:0
  at Libronix.DigitalLibrary.Synchronization.SyncManager.DownloadItems (ISyncClient syncClient, DateTime dtSince, IEnumerable`1 seqIgnoreSyncDates, IDictionary`2 dictItemSources, ISyncDownloadContext context) [0x00000] in <filename unknown>:0

Can you please tell me what is going on? It has been over a week and a half and I have gotten no closer to opening up this program than before I bought it!

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Sat, Dec 12 2009 8:32 AM

Ken,

Those errors appear to be sync related. They should not prevent you from using the app, as far as I know. I'm out of the office until the Monday after Christmas, so i wont have as much access to my computer as i normally do, but I'll email the Mac team and we'll try to get you going.

Since these errors appear to be network related, the first thing I would look at is the network connection and/or firewall software.

Mobile Development Team Lead

Posts 34
Jeffrey Pope | Forum Activity | Replied: Mon, Dec 14 2009 11:14 AM

New game today - I installed A7.  Noticed the Layouts on the right side when Logos 4 opened.  Still 0 resources showing in the Library, but I selected one of my layouts synched from my Windows installation and it opened.  This layout has commentaries on the left and Bibles on the right, each with just a few tabs.  It shows my Bible tabs and commentary tabs, and I can use them.  But, still no other resources showing.  I may add a bunch more tabs in the Windows installation to see if they show up on the Mac so I can use them!  At this point, I am excited about getting to use any resources on the Mac!  Anyway, here are my latest log files:

[View:http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/76/1581.Logos4.log:550:0]

[View:http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/76/6378.Indexer.log:550:0]

 

Posts 2793
J.R. Miller | Forum Activity | Replied: Mon, Dec 14 2009 11:31 AM

Jeffery, good to have your posting logs to help fix bugs, but they need to be posted in the Mac forum because that is where the Mac developers are reading

http://community.logos.com/forums/75.aspx

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Posts 698
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Cameron Watters (Faithlife) | Forum Activity | Replied: Tue, Dec 15 2009 12:29 PM

Jeffrey Pope:

Attached is the output using the newer ListFonts file:

I took your list of fonts and compared it to mine and have attached a file listing the fonts you have that I do not. You should be able to disable them in Font Book and then attempt to re-index again. If that works, it will be a matter of isolating which fonts are causing the problem. Unfortunately, there are quite a few fonts that you have that I don't.

[View:http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/4784.fonts_5F00_to_5F00_disable.txt]

Director of Engineering for Enterprise and Operations

Posts 34
Jeffrey Pope | Forum Activity | Replied: Tue, Dec 15 2009 6:17 PM

I disabled the fonts.  How do I reindex?  I tried typing in Rebuild Index on the command line, but it just searches for those words instead. Thanks.

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Tue, Dec 15 2009 6:58 PM

Jeffery

If you restart the app it should restart the indexer. If you type rebuild index in the command bar, wait until the options appear and click on Rebuild index. 

Tom

Mobile Development Team Lead

Posts 34
Jeffrey Pope | Forum Activity | Replied: Tue, Dec 15 2009 7:23 PM

I clicked on Rebuild index, it showed the blue Logos icon momentarily, then that disappeared. No options appeared.  The app stayed open and didn't change.  No changes after closing and reopening.  Still 0 resources in Library, yet I can see and use one of my Layouts created in Windows version that the Mac version sees. Can't open any resources other than those that existed on the tabs when I set up the Layout in Windows.

Posts 698
LogosEmployee
Cameron Watters (Faithlife) | Forum Activity | Replied: Wed, Dec 16 2009 10:57 AM

Jeffrey Pope:

Latest log files for my 0 resources woes:

We've added some additional debugging code to the next release that should point us in the correct direction. At this point, all indicators point to a fonts issue. Unfortunately, due to the way the system libraries are scanning the font directories, simply disabling the fonts may not address the issue. Hopefully, though, we can identify the specific font that is causing the issue once Alpha 8 is released (which will be soon).

Director of Engineering for Enterprise and Operations

Posts 698
LogosEmployee

Cameron Watters:

Hopefully, though, we can identify the specific font that is causing the issue once Alpha 8 is released (which will be soon).

Alpha 8 is out now. Try updating and, when the indexer crashes, post your logs again. This time, they should include lines naming the fonts it's choking on.

Director of Engineering for Enterprise and Operations

Posts 34
Jeffrey Pope | Forum Activity | Replied: Wed, Dec 16 2009 6:23 PM

Sweet! I installed A8 and peeked in the indexer log.  Deleted AppleMyungjo.ttf font and rebuilt index - I now have 1132 resources and indexing appears to be moving along! This font was not listed in the Font Book...thanks for the help!  I'll get back to you after indexing is complete.

Posts 28
Brent Hudson | Forum Activity | Replied: Wed, Dec 16 2009 8:29 PM

8156.Indexer.logI'm still having trouble with the indexer.  I have purchased a few of the 12 Days of Christmas specials and they do not show up.  My log files are attached.

Brent2703.Logos4.log

Posts 698
LogosEmployee

Brent Hudson:
I'm still having trouble with the indexer.  I have purchased a few of the 12 Days of Christmas specials and they do not show up.

Looks like you're experiencing a crash during Resource Discovery that is affecting a few Alpha users. We're working on a solution.

Director of Engineering for Enterprise and Operations

Posts 2793
J.R. Miller | Forum Activity | Replied: Thu, Dec 17 2009 5:27 PM

Is this the same issue Cameron

http://community.logos.com/forums/p/6789/58314.aspx#58314

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Posts 698
LogosEmployee

Joe Miller:
Is this the same issue Cameron

Can't say for certain, as I don't see any logs in that thread, but he doesn't appear to have issues downloading and discovering new resources, which is the issue here. There is a bug during resource discovery that causes the indexer to crash (there's a reference to TitleLoader in the stacktrace).

Without logs, it's tough to know exactly what is going on, but it looks more like a sync issue that has impacted some Alpha users.

Director of Engineering for Enterprise and Operations

Posts 8
Rob Clark | Forum Activity | Replied: Thu, Dec 17 2009 10:28 PM

I don't see any signs of Logos indexing. I have installed the program, but is it indexing?6622.Archive.zip

Posts 2793
J.R. Miller | Forum Activity | Replied: Thu, Dec 17 2009 10:35 PM

Hi Rob, you will need to start your own thread for your specific issue.  It is the only way the developers can really keep track of all the reports.

Thanks :-)

Oh, and welcome to the Alpha testing.  The more the better!

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Posts 28
Tito | Forum Activity | Replied: Fri, Dec 18 2009 3:25 PM

 

Logos 4 Mac A-8 crashes doing searches or as soon as it starts. It tries to open all the books that were opened from the previous session and then it crashes. This is my first time submitting a bug report I hope I did it right...

Thanks in advance,

J Caban-Aviles

[View: http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/8004.Archive.zip:550:0]

 

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