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Posts 2375
David Ames | Forum Activity | Replied: Wed, Jun 12 2019 5:03 AM

Daniel Harper:

We have spent many thousands of dollars on this library and it does not seem that a husband and wife should be expected to purchase dual libraries. 

Yes, This is a long ago thread but the issue is still valid. The publishers 'force' Faithlife to change a price close to what the publisher change a library to pay for a dead tree version of the resource.  That library with its 500 to 1000 or more members only pays small dollars per user.  While we pay almost full price for just one user. 

Posts 24
Daniel Harper | Forum Activity | Replied: Wed, Jun 12 2019 9:27 PM

Thanks for your reply. 

I have been willing to pay the extra given all the added work that goes into Logos books.  My main issue is that my wife can't have equal access to our books.  She could open my account and copy all the information she want to add to her Note Book, however she'll not have the links and perhaps other information the would normally be attached to the information.

Posts 24
Daniel Harper | Forum Activity | Replied: Wed, Jun 12 2019 9:42 PM

Graham, thanks for your reply.

You replied - "it seems that you and your wife wanted to share the same resources but to keep your notes separate. I expect it was due to the latter constraint that you were advised to have separate accounts. Is this still the issue that you are trying to overcome?

If so, you could partially address this by ensuring that you and your wife created notes and highlights in named Notebooks and that each of you ensured that you only had those Notebooks enabled in the resources you were reading. All notes would appear in the Notes Tool but only “your” notes would show in resources.

But things like book position, layout definitions, library tagging would be synced between all your installations."

You're correct - How would my wife create a Notebook in my account (copy of Logos) and use it in her account (copy of Logos)?  

Thanks again,

Dan

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Jun 12 2019 10:27 PM

Daniel Harper:
How would my wife create a Notebook in my account (copy of Logos) and use it in her account (copy of Logos)?

Faithlife supports sharing documents => https://documents.logos.com that includes Notebooks => https://faithlife.com/posts/1567200 so an idea for sharing is using a Faithlife group (could be personal family, Bible Study, Church, ...)

Faithlife Corporation revised/consolidated licensing terms on 15 Mar 2019 => https://faithlife.com/terms that includes Logos Bible Software (LBS)

5. Rights and Access Privileges for LBS Licenses.

LBS Licenses may ONLY be used on devices owned by the licensee in whose name the LBS License is registered. Each LBS License is granted for use by one human user only, even where the LBS License is registered in the name of an institution such as a church. We reserve the right to monitor use of the Services subject to LBS Licenses to detect, prevent and disable excessive simultaneous logins on different devices indicating use of the Services by more than one human user. We do not offer site-licenses, shared licenses, co-op licenses, or library licenses.

Keep Smiling Smile

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Graham Criddle | Forum Activity | Replied: Thu, Jun 13 2019 2:05 AM

Hi Daniel

Daniel Harper:
I have been willing to pay the extra given all the added work that goes into Logos books.  My main issue is that my wife can't have equal access to our books.  She could open my account and copy all the information she want to add to her Note Book, however she'll not have the links and perhaps other information the would normally be attached to the information.

I'm unsure why you and your wife are currently using separate accounts and not a combined one.

Are you able to outline that please?

That might help us to advise you better.

Graham

Posts 24
Daniel Harper | Forum Activity | Replied: Thu, Jun 13 2019 10:00 AM

Hi Graham,

1.  We were told that it was not legal for my wife to use my account.

2.  We were told she would have to get her own account anyway if she wanted to have her own notes in Bibles and other books.

3.  At the time, I don't believe they had Notebooks or we didn't know about them (earlier this year). Maybe some of the new features would let us pull off using one account (as I stated in my post, I'm glad Logos can now be legal for both of us to use one account).

4.  We tried going through some training and the software kept changing what the software was doing base on what each of us tried to do in following the training.  Decided that may be another reason for two accounts or we could not go through the training together.

5.  Was told that Logos is designed for one user and not for multiple.

Thank you for your help,

Dan

 

Posts 24
Daniel Harper | Forum Activity | Replied: Thu, Jun 13 2019 10:00 AM

Hi Graham,

1.  We were told that it was not legal for my wife to use my account.

2.  We were told she would have to get her own account anyway if she wanted to have her own notes in Bibles and other books.

3.  At the time, I don't believe they had Notebooks or we didn't know about them (earlier this year). Maybe some of the new features would let us pull off using one account (as I stated in my post, I'm glad Logos can now be legal for both of us to use one account).

4.  We tried going through some training and the software kept changing what the software was doing base on what each of us tried to do in following the training.  Decided that may be another reason for two accounts or we could not go through the training together.

5.  Was told that Logos is designed for one user and not for multiple.

Thank you for your help,

Dan

 

Posts 5247
Dan Francis | Forum Activity | Replied: Thu, Jun 13 2019 10:37 AM

Daniel Harper:
1.  We were told that it was not legal for my wife to use my account.

Was this due to your wife and yourself both being in active ministries?

-dan

Posts 17877
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Jun 13 2019 11:04 AM

Daniel Harper:
(as I stated in my post, I'm glad Logos can now be legal for both of us to use one account).

Apologies since am not understanding "now be legal" for husband and wife, who are two human users.

Observation: on 11 Jun 2019 => https://community.logos.com/forums/p/341/1052699.aspx#1052699, you replied to Bob Pritchett's post from 16 Jul 2009 => https://community.logos.com/forums/p/341/3265.aspx#3265 (nearly ten years ago that included a scenario for husband and wife being one who share one email address, one phone, ... so were one "user" while not having different ministry support teams). Three months ago, Faithlife corporation revised their licensing terms that included Logos Bible Software (LBS) => https://faithlife.com/terms so Bob's gracious guide has been super-ceded to specify "Each LBS License is granted for use by one human user only ..."

As an outside volunteer, can only guess (speculate) about internal discussions and situation changes (including customer service representative layoffs & hires) that were followed by terms publication => https://faithlife.com/terms with last update of 15 Mar 2019 (as this reply is written on 13 Jun 2019).

FYI: am aware of one missionary couple many years ago that fit Bob's guide for "one" user who shared one Logos installation on one laptop (predating document sharing).

Thankful for a Faithlife change that predated terms is Basic base packages being free that enables practical Bible Study (started with Logos 7 free release in Feb 2017). Recently Faithlife had a weekend free bundle for home schooling families (so every family member could have their own individual library). Recommend Home schooling families follow a Faithlife group for interaction and future free announcements => https://faithlife.com/homeschool-families/activity

Keep Smiling Smile

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MJ. Smith | Forum Activity | Replied: Thu, Jun 13 2019 2:43 PM

Graham Criddle:
My main issue is that my wife can't have equal access to our books.  She could open my account and copy all the information she want to add to her Note Book, however she'll not have the links and perhaps other information the would normally be attached to the information.

Resources are licensed to an account - a single account. You must purchase a license/resource for each account to have equal access as the resources are not "our" but "his" or "hers".

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 2375
David Ames | Forum Activity | Replied: Thu, Jun 13 2019 3:09 PM

Daniel Harper:

2.  We were told she would have to get her own account anyway if she wanted to have her own notes in Bibles and other books.

5.  Was told that Logos is designed for one user and not for multiple.

Yes, Logos was designed and has licenced resources from publishers that only one person would use the program and all of the resources bought under that username [account]

They do allow husband and wife to use one licence [to some extent they just look the other way] IF only one or neither is using Logos to prepare sermons or writing Bible Studies. 

That means that they are seen as one person: Only one active user at any giving time. All notes and documents in common.  

And we are saying the same things that we said back in 2014 when you asked the same basic question    https://community.logos.com/forums/p/341/1052699.aspx#1052699  

Posts 24
Daniel Harper | Forum Activity | Replied: Thu, Jun 13 2019 3:16 PM

Thanks for your question.

No, neither of us are.  I teach now and then at church, but never have accepted any money.  We're what some call "lay".

Regards,

Dan

Posts 24
Daniel Harper | Forum Activity | Replied: Thu, Jun 13 2019 3:41 PM

Thanks for the reply,

Your post is in that if I understand it correctly, you're saying that it is still illegal for a married couple to share one account (we're both what is called "lay").

I call tech support and one person told me the Logos has a policy of husband and wife being consider as one user.  I call tech support again for more information on how to merge accounts and setup the resulting single account so we would be able to use it.  

Very misleading and not the policy this company communicated when they purchased this program.  

Thanks again,

Dan 

Posts 24
Daniel Harper | Forum Activity | Replied: Thu, Jun 13 2019 3:56 PM

MJ,

Thanks for sharing.  However, when we started using Logos, the company communicated that a married couple was seen as "one user" (just as God says that we are "one flesh").  The only way we found that there was a change in this policy by taking a Logos training class.  We were not able to take the class on two computers as the notes and home pages kept changing based on what the last one of us to finish the exercise had done.  This also kept us from completing some of the exercises because one of us always lost what we started in the last exercise.

We purchased these books as "us, one user".  After hearing a reply like this, I wish we could get our money back and go on with Wordsearch.  I can't understand how a company can change the policy of what one use means and not give the husband and wife a way out.  I was encouraged by what Bob had posted (we would be seen as one user) and now you are telling me that's not so.

Confused,

Dan 

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MJ. Smith | Forum Activity | Replied: Thu, Jun 13 2019 4:39 PM

Daniel Harper:
the company communicated that a married couple was seen as "one user"

I have been a user since the first edition that handled the Catholic canon ... we won't mention how long ago that was. Seems like a different century. In all that time my understanding was that a married couple in which at least one of them was not in a professional position and minors, were allowed to skirt the one person per account rule with two (or more) people using a single account -- one officially, the others unofficially. Prior to your post, I've not seen anyone believing that a single license applied across multiple accounts, although I have seen numerous requests asking if it was possible.  Unfortunately, I have no way of backtracking to see how you came to your understanding of the rules. As the forums are users helping users, your only recourse is to Customer Service or to Bob.

Daniel Harper:
The only way we found that there was a change in this policy by taking a Logos training class.  We were not able to take the class on two computers as the notes and home pages kept changing based on what the last one of us to finish the exercise had done.

To the best of my knowledge, this is how it has always worked - the contents and last status is tied to an account and syncs across all devices on which that account is loaded.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 24
Daniel Harper | Forum Activity | Replied: Thu, Jun 13 2019 4:59 PM

Hi David,

Thanks for replying.  Back in 2014 is when we were told my wife should purchase her own account.  We could not afford it until Logos was offered for free (earlier this year - I think) and she also purchased the Started package.  My wife has been having several issues which frustrate her with the software (mainly not being able to use the books that we purchased together with our money). 

I started looking into it again, because of the new Notebooks and Local settings.  That's when I was pointed to Bob's post by a tech support person.  She told me that Logos has a policy that now sees married couples as one user.  When I read Bob's post, I was very encourage.  However, when I called back into tech support and asked for information on how to set up Logos so my wife and I could both use one account, he replied that we were not seen as one user and pointed me to the license agreement. I believe that God's Word teaches that what we as a couple purchase is first God's and next shared as One in our marriage.  Logos communicated that same few when we continued with Logos after they purchase the program from Dallas Theological Seminary.  We feel betrayed by what we found out in 2014, however encouraged by what Bob's post said.  I highly respect Bob, his brother and the many employees that have made this software such a blessing. 

 We used to get hard copies of the software (discs, CD's and DVD's).  When I call in, my purchases are still communicated as resources that I own. So I always thought they were ours, but in 2014 I was told by a couple of people from the forum that we didn't own any resources.  I trust that will not become an issue if we want to pass on the software/resources to one of our children (will it be able to be transferred in our will)?

Just like in 2014 we are trying to find a way to honor God by doing what is pleasing to Him.  If the company allows we both to us one account, Great!  However, that is not the common message we're getting.

Thanks again,

Dan

Posts 17877
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Fri, Jun 14 2019 12:11 AM

MJ. Smith:
As the forums are users helping users, your only recourse is to Customer Service or to Bob.

+1 Yes

MJ. Smith:

Daniel Harper:
The only way we found that there was a change in this policy by taking a Logos training class.  We were not able to take the class on two computers as the notes and home pages kept changing based on what the last one of us to finish the exercise had done.

To the best of my knowledge, this is how it has always worked - the contents and last status is tied to an account and syncs across all devices on which that account is loaded.

Clunky work around for training class would have been to change program settings on one computer to not sync, but would have to deal with sync surprises later when wanted to update library. Surprise Long time ago learned not to have Library Prioritize open in my personal Logos library on two computers at the same time while trying to modify prioritization due to sync causing surprising reordering. Embarrassed

Daniel Harper:
 We used to get hard copies of the software (discs, CD's and DVD's). When I call in, my purchases are still communicated as resources that I own. So I always thought they were ours, but in 2014 I was told by a couple of people from the forum that we didn't own any resources.  I trust that will not become an issue if we want to pass on the software/resources to one of our children (will it be able to be transferred in our will)?

Thread => Bequeathing a Logos library expresses Thanks to Faithlife for a friendly library transfer, which included hundreds of resources that were purchased on CD's & DVD's followed by uploading their licenses to Libronix servers (e.g. 1984 NIV Bible that can no longer be purchased, only transferred). Years ago, Libronix 3 resources could be purchased on CD/DVD followed by installing them and uploading license(s) to the associated account. Today, an unused Libronix CD/DVD serial number can be associated (unlocked) with a Faithlife account => https://www.logos.com/redeem (since all Libronix and Logos releases prior to 7.18 cannot connect to Faithlife servers)

Daniel Harper:
My wife has been having several issues which frustrate her with the software (mainly not being able to use the books that we purchased together with our money). 

Do both of you often use the same books ? If not, one option is transferring resource(s) from one library to another. Faithlife nominally charges $ 20 per transfer, regardless of how many resources are being transferred. Hence, an idea is making a list of "frustrating" resources so can decide which library is appropriate for them.

Faithlife has designed Logos (and Verbum) to be used by One Human user. Challenging for two humans to intimately share a Logos library (e.g. priorities, reading progress, home page, history, documents, named layouts, ...), especially on more than one device. Personally have two Faithlife accounts for my use: one account has my purchased licenses while the other account has an order total of $ 0.00 that is usable for many Bible Study tasks (plus can demonstrate what Faithlife freely enables).

FYI: this License Agreement thread began with license snippet from 14 Jul 2009 (single user license ~10 years ago)

Rob:

This is a copy of the current license that is displayed in our software.

The short version is this: "The license goes with the user. Every user must purchase their own package. If you have a work machine and a laptop and they are both yours for your personal use, you may load it on both for your personal use - because the license goes with the user." Can you purchase one package and have two people use it? No. The license goes with the user. The license is a single user license.

All licenses are single human being licenses. We do not offer site-licenses, shared licenses, co-op licenses, library licenses or multi-user licenses. A church or company may be the purchaser and thus legal owner of the license grant, but may only allow one human being to be the beneficiary of this license grant.

Keep Smiling Smile

Posts 2375
David Ames | Forum Activity | Replied: Fri, Jun 14 2019 5:11 AM

David Ames:

They do allow husband and wife to use one licence [to some extent they just look the other way] IF only one or neither is using Logos to prepare sermons or writing Bible Studies. 

Whoops: Change the above to read that they used to allow husband and wife to use one licence if all they were doing was simple Bible Study. 

Apparently they no longer do.  My guess is that too many so called "husband and wife" were not just one man and one woman but many of both.

[[Yes, the terms of use have changed but I don't remember seeing a BIG notice of the change.]] 

Posts 24
Daniel Harper | Forum Activity | Replied: Fri, Jun 14 2019 12:22 PM

Thanks MJ,

The suggestion will enable us to get through the training.  I like you Keep Smiling.

Regards,

Dan

 

Posts 3655
Floyd Johnson | Forum Activity | Replied: Fri, Jun 14 2019 1:48 PM

David Ames:

Apparently they no longer do.  My guess is that too many so called "husband and wife" were not just one man and one woman but many of both.

[[Yes, the terms of use have changed but I don't remember seeing a BIG notice of the change.]] 

I am not sure the terms of use have changed (at least in this regard) - allowing a husband and wife to share an account (as long as the second spouse was not using it professionally) was an allowance that was made by FaithLife's president as a courtesy to users. it was never official policy.  If both husband and wife are both ministry professionals, they were expected to have separate accounts. I have seen nothing from FaithLife's leadership suggesting this has changed. 

Blessings,
Floyd

Pastor-Patrick.blogspot.com

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