Advice Needed

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This post has 10 Replies | 3 Followers

Posts 90
Garcia | Forum Activity | Posted: Wed, Nov 4 2009 2:50 AM

I purchased the Logos 4 DVD on Monday and should receive it next week. I did this under the old assumption that I could use the DVD to load the program and resources as I did under Logos 3 and below. It turns out that having the
DVD will not help me since I still have to download all the resources from the server. I found out about this after I made the Logos 4 purchase.

I live in a rural area and the best internet service I could get was a satellite dish system for semi-broadband. This system limits me to 200 MB per day before I get reduced to dial-up speeds. During the hours of 2-7AM this limit is lifted, but from reading these post it seems like 9-14 hours of downloads is normal. 

The questions then are:

Is Logos 4 an upgrade that is not feasible for me?

When I receive my software; should I simply return it to Logos?

One more question (directed towards Logos) but I didn't want to be be misunderstood as a sour grape question. So with all sincerity I ask; when developing Logos 4 was there a conscience decision to eliminated dial-up or slow internet connection customers from this upgrade?

 

Thanks for your inputs in advance.

Posts 61
Jason | Forum Activity | Replied: Wed, Nov 4 2009 2:55 AM

Hilton Garcia:

I purchased the Logos 4 DVD on Monday and should receive it next week. I did this under the old assumption that I could use the DVD to load the program and resources as I did under Logos 3 and below. It turns out that having the
DVD will not help me since I still have to download all the resources from the server. I found out about this after I made the Logos 4 purchase

I believe the resources are with the disk. However there will be some download required as some newer files have come on board since the disk went to press. The amount will depend on what resources you have.  It will also recognise your L3 resources on installing from memory.

Hope this helps

Jason

How to ask for help for Logos issues.

Posts 2759
DominicM | Forum Activity | Replied: Wed, Nov 4 2009 2:57 AM

the only downloads you should need to do with having the DVD are "New Titles", and updates to both program and books.

I guestimate thats 97% off the DVD and 3% download

Since We heard the Disk was being pressed approx 7 days ago, I have had less than 500MB of updates, and I have Gold

 

Never Deprive Anyone of Hope.. It Might Be ALL They Have

Posts 2745
Bohuslav Wojnar | Forum Activity | Replied: Wed, Nov 4 2009 3:11 AM

Hilton Garcia:
9-14 hours of downloads is normal.

I think even with the slower download you should be OK to install from the disk and then to download what is missing. If you do that in your time frame, you should be OK. You can setup Logos to do downloads only when you allow it. That might be good option for you to set in the program setup.

Bohuslav

Posts 118
Andrew Chuter | Forum Activity | Replied: Wed, Nov 4 2009 3:56 AM

Would be interested to hear an officuial  Logos Technical response to this issue. My internet speeds are pretty low and I had assumed most of resources were on the DVD but have been seeing different views on this expressed in various Forum posts - for instance seen somewhere that only the engine (and no actual resources) are on disk.

                                 Andrew

Posts 2759
DominicM | Forum Activity | Replied: Wed, Nov 4 2009 4:07 AM

I would email them tech@logos.com if I recall correctly, I would be surprised if that were the case but I downloaded...

Never Deprive Anyone of Hope.. It Might Be ALL They Have

Posts 27040
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Nov 4 2009 4:28 AM

AndrewChuter:
Would be interested to hear an officuial  Logos Technical response to this issue. My internet speeds are pretty low and I had assumed most of resources were on the DVD but have been seeing different views on this expressed in various Forum posts - for instance seen somewhere that only the engine (and no actual resources) are on disk.

Agree. This needs to be clarified ASAP. Why are Sales giving a "no resources" answer and Tech (Bradley) saying there was barely enough room on a DVD for the resources. If people are purchasing the DVD option it is natural to expect that the resources are present, not just a few MB of software that anybody can download.

Dave
===

Windows 10 & Android 8

Posts 118
Andrew Chuter | Forum Activity | Replied: Wed, Nov 4 2009 5:36 AM

I have e-mailed Logos Tech drawing their attention to this discussion

                      Andrew

Posts 9151
LogosEmployee

AndrewChuter:

Would be interested to hear an officuial  Logos Technical response to this issue. My internet speeds are pretty low and I had assumed most of resources were on the DVD but have been seeing different views on this expressed in various Forum posts - for instance seen somewhere that only the engine (and no actual resources) are on disk.

All the resources that are in the new "LE" (Logos 4) collections are on the DVD, and will be installed from the DVD by the program.

Some of the resources that you already own (that are not part of the LE collections) have been upgraded to Logos 4 versions that work better with the new software. Due to space constraints on the DVD, these are only available via automatic download from our servers.

 

Posts 118
Andrew Chuter | Forum Activity | Replied: Wed, Nov 4 2009 7:33 AM

Bradley

          Thanks for a quick response - that's good news

                         Andrew

Posts 771
Jerry Bush | Forum Activity | Replied: Wed, Nov 4 2009 7:35 AM

Bradley -

Will beta testers get a DVD? If not, is there a way to order it? I would like it to avoid the massive downloads when I need to reinstall.

Jerry

iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.

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