Disappearing resources under 4.3 B13?

Page 1 of 1 (16 items)
This post has 15 Replies | 1 Follower

Posts 164
David Lee | Forum Activity | Posted: Thu, Jul 21 2011 4:44 AM | Locked

Two resources were downloaded this morning and the total resources in the library is two less than before.  I do not see two resources which should have been updated in the library.  Nothing was updated since last Saturday.

Posts 8660
TCBlack | Forum Activity | Replied: Thu, Jul 21 2011 5:28 AM | Locked

If you have logging enabled your install/indexing logs may help determine what happened.

Beyond that I can only offer conjecture: perhaps a few resources were combined?

Hmm Sarcasm is my love language. Obviously I love you. 

Posts 5337
Kevin Becker | Forum Activity | Replied: Thu, Jul 21 2011 5:45 AM | Locked

Have you tried the Update Resources command?

Posts 164
David Lee | Forum Activity | Replied: Thu, Jul 21 2011 9:30 PM | Locked

Tried Update Resources.  Got "No updates available.  No updates were found."

Posts 4077
Melissa Snyder | Forum Activity | Replied: Fri, Jul 22 2011 7:55 AM | Locked

David Lee:
Two resources were downloaded this morning and the total resources in the library is two less than before.  I do not see two resources which should have been updated in the library.  Nothing was updated since last Saturday

Had you recently purchased the two resources?  If they weren't new purchases, it's possible the resources were ones that do not appear in the Library. If your total resource count is two less than it was prior to the download, were any resources hidden around the same time?

Edit:  Another possibility -- have you compiled any personal books, and have you deleted any? Deleting PBs will decrease your total resource count as well.

Posts 164
David Lee | Forum Activity | Replied: Fri, Jul 22 2011 12:08 PM | Locked

Melissa,

I did not buy any resources lately.  I did not hide any resource lately either.  Unfortunately, I do not have any logging for the downloads.  I have no way of knowing which resources are gone.  One was about 45mb and the other was about 1.5 mb when they were downloaded.  Are there any logging and ways for Logos to find out which resources were downloaded to each user?  Those resources were downloaded around 7:15AM E.T. on July 21.  I have not tested PBs yet.

Posts 4077
Melissa Snyder | Forum Activity | Replied: Fri, Jul 22 2011 1:09 PM | Locked

David Lee:

Melissa,

I did not buy any resources lately.  I did not hide any resource lately either.  Unfortunately, I do not have any logging for the downloads.  I have no way of knowing which resources are gone.  One was about 45mb and the other was about 1.5 mb when they were downloaded.  Are there any logging and ways for Logos to find out which resources were downloaded to each user?  Those resources were downloaded around 7:15AM E.T. on July 21.  I have not tested PBs yet.

I checked our published resources list for the last few days, and I'm not seeing any updates to resourcesyou own being published recently. The 45MB size update is typical of a software update. Is it possible that one was the Beta 13 update?

What is your current total resource count in your Library, and what do you expect it to be?

Posts 164
David Lee | Forum Activity | Replied: Sat, Jul 23 2011 4:30 AM | Locked

It was 2554 for quite a while.  It is 2552 now.

Posts 4077
Melissa Snyder | Forum Activity | Replied: Tue, Jul 26 2011 3:15 PM | Locked

David Lee:

It was 2554 for quite a while.  It is 2552 now.

I'm checking to see what you should have, and why the total decreased by two. I'll update this thread when I know more.

Update:  David ~ It may help if you could create a bibliography of your entire library by adding a new Collection with the rule: rating:>=0, export it as an RTF (leave 'Bibliography only' unchecked), and send the resulting RTF file to logos4feedback@logos.com.  Thanks.

Posts 164
David Lee | Forum Activity | Replied: Tue, Aug 2 2011 4:29 PM | Locked

I e-mailed the file.

Posts 4077
Melissa Snyder | Forum Activity | Replied: Wed, Aug 3 2011 8:14 AM | Locked

David Lee:

I e-mailed the file.

We received it, thank you.

Posts 164
David Lee | Forum Activity | Replied: Wed, Aug 3 2011 7:37 PM | Locked

I received updates today without losing a resource.

Posts 164
David Lee | Forum Activity | Replied: Sun, Aug 14 2011 5:33 AM | Locked

Please let me know if you find the cause of this.

Posts 164
David Lee | Forum Activity | Replied: Sat, Aug 20 2011 9:54 PM | Locked

If you could let me know which resources I lost, I would appreciate.  Thank you.

Posts 4077
Melissa Snyder | Forum Activity | Replied: Tue, Aug 23 2011 8:44 AM | Locked

David Lee:

If you could let me know which resources I lost, I would appreciate.  Thank you.

I apologize for not getting back to you yet. Things have been a bit busy. I will compare our lists today.

Update:  I've sent you a follow-up email with a list.

Posts 164
David Lee | Forum Activity | Replied: Fri, Aug 26 2011 11:02 AM | Locked

Melissa,

Thank you for your help.  Sarah of Level 2 tech support could get those missing resources back into the library.

Page 1 of 1 (16 items) | RSS