4.3 sr1 crash on launch

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Posts 1150
Anthony H | Forum Activity | Posted: Wed, Aug 17 2011 1:34 PM

3276.Logos4Crash.txt

 

EDIT: I can't duplicate it. It only happened on the first launch after the update.

Posts 1374
nicky crane | Forum Activity | Replied: Wed, Aug 17 2011 1:55 PM

Me too!  At the next try it worked fine

Posts 98
Nicky | Forum Activity | Replied: Wed, Aug 17 2011 2:10 PM

Ditto... crashed on launch, then worked fine 2nd attempt.

Posts 1432
Tonya J Ross | Forum Activity | Replied: Wed, Aug 17 2011 2:24 PM

This error was reported on this thread as well: http://community.logos.com/forums/p/36981/277570.aspx

I'm going to pass the logs posted there, as well as the ones you posted, Anthony, onto Development for investigation.

Posts 334
Ralph Mauch | Forum Activity | Replied: Wed, Aug 17 2011 3:12 PM

I just had the same crash when starting L4.3 SR1

 4743.Logos4 (1).log

Posts 26398
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Aug 17 2011 3:15 PM

Ralph Mauch:

I just had the same crash when starting L4.3 SR1

 4743.Logos4 (1).log

Your log file is ancient! Can you post logos4crash.txt with the same date/time as the crash.

Dave
===

Windows 10 & Android 8

Posts 334
Ralph Mauch | Forum Activity | Replied: Wed, Aug 17 2011 3:16 PM

Oops I don't think that was the Crash, trying again

2061.Logos4Crash.txt

Posts 26398
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Aug 17 2011 3:17 PM

Thanks!

Dave
===

Windows 10 & Android 8

Posts 28
Ken Brown | Forum Activity | Replied: Wed, Aug 17 2011 4:45 PM

I had the same problem and could not duplicate it either

Posts 1150
Anthony H | Forum Activity | Replied: Wed, Aug 17 2011 5:36 PM

Tonya J Ross:

This error was reported on this thread as well: http://community.logos.com/forums/p/36981/277570.aspx

I'm going to pass the logs posted there, as well as the ones you posted, Anthony, onto Development for investigation.

 

Thanks

Posts 1432
Tonya J Ross | Forum Activity | Replied: Thu, Aug 18 2011 10:03 AM

The cause for this crash has been identified as an issue on our end and it should not reoccur.  Smile

Thanks for alerting us to the problem! 

Posts 2
inanutshell | Forum Activity | Replied: Thu, Aug 18 2011 10:06 AM

It's still happening to me.

Posts 121
Gary Mendenhall | Forum Activity | Replied: Thu, Aug 18 2011 10:14 AM

Still experiencing the same crash as others on first launch.

Posts 121
Gary Mendenhall | Forum Activity | Replied: Thu, Aug 18 2011 10:23 AM

Okay now.  Thank you.

Posts 17
Scott Chambers | Forum Activity | Replied: Thu, Aug 18 2011 10:39 AM

Mine has been has been crashing on the first start but works fine when you try it the next time.Confused

Posts 24290
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Aug 18 2011 11:36 PM

I've just had what seems to be a similar crash

07548.Logos4Crash.txt

7220.Logos4.log

3582.Logos4Indexer.log

Logos starts fine when I try to start it again

Graham

Posts 34
Fraser Edwards | Forum Activity | Replied: Fri, Aug 19 2011 3:29 AM

Same issue here this morning.  Crashing on first launch and then starting ok second time round.

Posts 3163
Dominick Sela | Forum Activity | Replied: Fri, Aug 19 2011 5:01 AM

Mine also crashed first time this morning, then opened up fine. It would appear that whatever the fix is, is not working quite right.

Posts 1432
Tonya J Ross | Forum Activity | Replied: Fri, Aug 19 2011 1:25 PM

Apologies.  I've been informed that the trouble item wasn't disabled until sometime this morning, and it is possible that it may be cached on some users' machines.  That being said, the issue shouldn't reoccur multiple times for the same login on the same computer at this point.

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