Logos 4 crashes when opened

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jwsheets | Forum Activity | Posted: Fri, Aug 26 2011 2:46 AM

My office machine is running Windows Vista, with a custom installations - Logos program files on C and data files on D. Whenever I start Logos it crashes and I get this Windows message

Description:
  Stopped working

Problem signature:
  Problem Event Name:    CLR20r3
  Problem Signature 01:    logos4.exe
  Problem Signature 02:    4.30.0.1572
  Problem Signature 03:    4e52f37e
  Problem Signature 04:    mscorlib
  Problem Signature 05:    2.0.0.0
  Problem Signature 06:    4d8c19ca
  Problem Signature 07:    344a
  Problem Signature 08:    15a
  Problem Signature 09:    System.UnauthorizedAccess
  OS Version:    6.0.6002.2.2.0.768.2
  Locale ID:    1033

The Logos crash log is attached.

Thanks

Program Version: 4.3 SR-2 (4.30.0.1572)
Windows Version: 6.0.6002.131072
Time: 2011-08-26 05:41:56
Installed memory: 1,789 MB
Install path: D:\Logos4\System\Logos4.exe
Data path: D:\Logos4\Data\sv4ykxs4.vm0
Free disk space: 55,475 MB
Temp path: C:\Users\Kaye\AppData\Local\Temp\
Free temp space: 4,334 MB

Error ID: 8572
Error detail: UnauthorizedAccessException: Access to the path 'D:\Logos4\Documents\sv4ykxs4.vm0\PersonalBooks\PersonalBookManager.db' is denied.

System.UnauthorizedAccessException: Access to the path 'D:\Logos4\Documents\sv4ykxs4.vm0\PersonalBooks\PersonalBookManager.db' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
   at Libronix.Utility.Data.LocalFileDatabase..ctor(String strPath, Func`2 fnCreateConnection, Func`2 fnValidateDatabase, Action`1 fnCreateDatabase)
   at Libronix.DigitalLibrary.PersonalBookManager..ctor(String folderPath)
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.CreatePersonalBookManager()
   at Libronix.Utility.LazyObject`1.get_Value()
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.get_PersonalBookManager()
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.CreateNewSyncManager(User user)
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.<>c__DisplayClassb.<.ctor>b__5()
   at Libronix.Utility.LazyObject`1.get_Value()
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.get_NewSyncManager()
   at LDLS4.AppModel.AppStartupCallback.GetServicesForUser(User user, Boolean bWorkingOnline)
   at LDLS4.AppStartupModel.WorkOnline(User user)
   at LDLS4.AppStartupModel.<>c__DisplayClass5.<VerifyCurrentUserIsLoggedIn>b__4(VerifyLoggedInResult result)
   at LDLS4.WebServiceClient.<VerifyLoggedInWork>d__1a.MoveNext()
   at Libronix.Utility.Threading.AsyncWorkerTask`1.EnumMoveNext()
   at Libronix.Utility.Threading.AsyncWorkerTask`1.ContinueExecution(Object unused)
   at Libronix.Utility.Threading.AsyncAction.ContinueCallback(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.Run()
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at System.Windows.Application.Run()
   at LDLS4.OurApp.InitializeAndRun(ReadOnlyCollection`1 listArgs, SingleInstanceManager sim)
   at LDLS4.OurApp.Main(String[] astrArgs)
34425.Logos4Crash.txt

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NB.Mick | Forum Activity | Replied: Fri, Aug 26 2011 3:52 AM

jwsheets:

Error detail: UnauthorizedAccessException: Access to the path 'D:\Logos4\Documents\sv4ykxs4.vm0\PersonalBooks\PersonalBookManager.db' is denied.

This looks like you installed Logos in the past as another user (or as admin) than you are now trying to load it. Running it as admin might temporarily solve your problem. There is a thread (or in the meantime maybe even a wiki page) out here how to solve such issues by reassigning ownership of the folders Logos uses - which might be more or less cumbersome than reinstalling, depending on your situation.

Hope this helps,

Mick

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Dave Hooton | Forum Activity | Replied: Fri, Aug 26 2011 5:26 AM

jwsheets:

Error detail: UnauthorizedAccessException: Access to the path 'D:\Logos4\Documents\sv4ykxs4.vm0\PersonalBooks\PersonalBookManager.db' is denied.

This could be because a program has got access (or not relinquished it). So I would reboot the computer then start L4 whilst holding the Ctrl key. Upload logos4.log if there is still a problem.

Do you create PB's?