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Posts 7
John C Whitney | Forum Activity | Posted: Fri, Sep 9 2011 3:07 AM

I have been trying to download the ESV study bible onto my iPhone.

every time it waits for a long time then says it is unable to download.

I have tried installing VYRSO that produces the same error message

I have tried it over my Wifi and 3G (luckaly i have unlimited data)

Any sugestions/way of downloading via the computer & iTunes?

Thanks

PS this also applies to one or two other (usualy large) resources, that are harder to identify due to messages like 'unable to download LLS:1.0.40

 

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Mon, Sep 12 2011 4:08 PM

I am able to reproduce this error. I have submitted the bug to our tracking system and we should be pushing out a fix in a future release.

 

Thanks,

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

Posts 501
SteveHD | Forum Activity | Replied: Sat, Oct 22 2011 6:20 AM

Have you heard anything? I had ESV Study Bible on my iPhone. Then after the OS5 upgrade, when all downloads were removed, I cannot get it back. The little spiniing thing just whirls away. Other items I have tried to download are working fine.

Posts 7
John C Whitney | Forum Activity | Replied: Sat, Oct 22 2011 7:58 AM

The problem started a couple of logos updates ago. I noticed it when my phone crashed and I had to reset it compleatly. 

I have a reasonably sized library, and there are a number of other documents that won't download. Tech are looking at it, but I suspect it will be a decode buffer size.

But no other communication from logos.

 

Posts 995
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Sat, Oct 22 2011 8:03 PM

Our testing indicates the problem is that the device goes to sleep and kills the download before it can complete. The ESV Study Bible is ~220MB, so it takes a long time to download. We recommend plugging the device in to a power source and not locking it when downloading large resources.

Posts 501
SteveHD | Forum Activity | Replied: Sat, Oct 22 2011 8:22 PM

Wow. You were right. 8:15:40 I staerted it plugged into the wall 4 minutes later it showed up. What was weird is that I could browse the entire book all along. Thanks

Posts 7
John C Whitney | Forum Activity | Replied: Sat, Oct 22 2011 10:41 PM

There may be another cause for this, as I have the iPhone on power, with sleep set to never. 

There is no indication that communication is stopping, browsing an online book continues to work

However the broadband service is quite slow (2Mb) 

And if I am browsing other online data the failure seems to occur faster

Could there be a time out in the download code that is causing the problem?

Yours in Christ

John

Posts 2864
Kevin A. Purcell | Forum Activity | Replied: Sun, Oct 23 2011 7:30 AM

Dave Dunkin:

Our testing indicates the problem is that the device goes to sleep and kills the download before it can complete. The ESV Study Bible is ~220MB, so it takes a long time to download. We recommend plugging the device in to a power source and not locking it when downloading large resources.

Is there no way to make an app continue a download while sleeping? I know the things like songs, movies, and podcasts download while the device is asleep. But I wouldn't put it past Apple to only allow their built-in apps to take advantage of this.

Posts 7
John C Whitney | Forum Activity | Replied: Sun, Oct 23 2011 8:37 AM

Actually I have done another test. I had another app (the radio) streaming audio at the same time, so the wifi was defenatly not off, and the esv study download still failed. As previous I therefore suggest we are looking at a timeout/ timing issue inside the download module for the logos app. 

This occurs regardless of whether the phone has locked or not ( and the radio over wifi is still working) also the same applies working over 3G

John Whitney

Posts 995
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Mon, Oct 24 2011 12:15 PM

We do request downloading in the background from the OS, but it's up to the OS as to how long it will let the background task run.

Audio streaming uses different APIs, so it's not an apples and oranges comparison. Streaming media can be implemented with buffering and the radios could be shut off between buffer fills. I don't know if that's what's actually happening in John's case, but it's a possibility.

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