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Posts 22
Terry Devitt | Forum Activity | Posted: Mon, Oct 3 2011 10:34 AM

I'm running Libronix 3.0g with Windows 7 and IE9 and have done all the updates and patches as recommended by Logos tech support.   I have about 1900 books.  I have 6gb ram memory. 

Libronix still crashes nearly every time I start it, and occasionally after I restart it.  The browser says "Not responding".  Then when I try to close Libronix I get a message that asks whether I want to wait or close the program.  Waiting for the program has never worked.  I try to close the program at the prompt and get the message "Libronix DLS is not working", and then the program will finally shut down completely. 

When I restart Libronix, it sometimes crashes like above, but sometimes works properly. 

Anyone know why Libronix crashes like this and how to fix it. 

Thanks to any wise and helpful folks out there who can give aid to the distressed!

 

Posts 11433
DMB | Forum Activity | Replied: Mon, Oct 3 2011 12:58 PM

Do you have the same issue after a cold-start (computer off > on)? Reason I ask is Libronix operates with 2 programs. When you exit, one of them doesn't (the library one). Usually when I'm having a problem like you're describing, I go to task manager and make sure both are dead before re-starting Libronix. Not sure the cause, and not often.

"God will save his fallen angels and their broken wings He'll mend."

Posts 22
Terry Devitt | Forum Activity | Replied: Mon, Oct 3 2011 1:25 PM

Happens after cold start as well as restart. 

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Oct 3 2011 1:34 PM

Wonder about add-ins for Internet Explorer (e.g. tool bars from various places) ?

Libronix 3.0g uses Internet Explorer for display rendering (personally use other web browsers on Windows: Chrome, Opera, Safari so have minimal stuff to enhance or interfere with Internet Explorer 9).

Keep Smiling Smile

Posts 22
Terry Devitt | Forum Activity | Replied: Mon, Oct 3 2011 2:14 PM

No add-ins that I know of. 

No other browsers. 

Thanks for the feedback. 

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Oct 3 2011 4:01 PM

Wonder about adding http://*.logos.com and https://*.logos.com to trusted site list via Tools => Internet Options => Security in IE9 ?

Keep Smiling Smile

Posts 22
Terry Devitt | Forum Activity | Replied: Mon, Oct 3 2011 6:34 PM

I'm still smilin'

Still have the same problems...AND when I add those url's to the trusted list, I am blocked out of the forums.  Had to remove the url's to be able to post again.   

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Dave Hooton | Forum Activity | Replied: Mon, Oct 3 2011 9:04 PM

Terry Devitt:
I'm running Libronix 3.0g with Windows 7 and IE9 and have done all the updates and patches as recommended by Logos tech support.

Does that mean Tech Support have got onto your computer and had a look around? If not, please request they do so.

The only alternative I can suggest would be uninstall IE9 which should then revert you to IE8 (unless IE9 is came with your installation of Windows).

Dave
===

Windows 10 & Android 8

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Oct 3 2011 9:51 PM

Terry Devitt:
Still have the same problems...AND when I add those url's to the trusted list, I am blocked out of the forums.  Had to remove the url's to be able to post again.

Strange, wonder about security levels for Internet and Trusted sites ?  seems bit odd that adding sites to trusted list has less usability.   Also wonder about anti-virus interaction with Internet Explorer; curious about version ?

For Logos forums, personally use different web browsers.

Keep Smiling Smile

Posts 22
Terry Devitt | Forum Activity | Replied: Tue, Oct 4 2011 5:14 AM

Thanks, Dave.

Computer came with IE9. 

I'll try tech support soon.  They have not been on my computer to look around.  I have been "logging" for a few weeks, but haven't sent that log file to anyone (nor would l know how to even find the log files to send). 

Posts 22
Terry Devitt | Forum Activity | Replied: Tue, Oct 4 2011 5:17 AM

Still smilin...

Thanks!

I use Avast anti-virus...

I misspoke on my previous post. I couldn't add the first url to the trusted list, only the second.   My security is set at "medium-high".   Do you think that might be too high?   

 

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Oct 4 2011 9:47 PM

Terry Devitt:
I misspoke on my previous post. I couldn't add the first url to the trusted list, only the second.   My security is set at "medium-high".   Do you think that might be too high? 

No, in Internet Option => Security => Trusted Sites, wonder about unchecking "Require server verification (https:) for all sites in this zone", then add http://*.logos.com 

After adding http://*.logos.com to trusted sites, wonder it Libronix 3.0g works better ?

Also wonder if Avast anti-virus has site blocking turned on ?

Keep Smiling Smile

Posts 22
Terry Devitt | Forum Activity | Replied: Wed, Oct 5 2011 4:14 AM

Thanks for your help.

I unchecked "Require server verification (https:) for all sites in this zone" and added teh url's

Avast site blocking is not turned on. 

Libronix still crashes.  

Still smiling...

 

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Fri, Oct 7 2011 11:00 PM

Terry Devitt:
Libronix still crashes.  

Puzzling: wonder if Event Viewer has any interesting messages in any of the Windows logs OR Application and Services logs when Libronix crashes ?

Living and learning, Logos support has page with scripts to enable and disable logging for Libronix 3.0g => http://www.logos.com/support/lbs/logging 

After  enabling logging, Looked in Computer => Libraries => Documents to find  folder "Libronix Log Files" had been created.  Now have couple logs from a working installation (useful for comparison); would like to look at  ldls.log and libsys.log files, please send to compressed (zipped) folder for forum reply attachment.

Apologies: Libronix 3.0g plus Logos 4.3 SR-5 are working on my 64 bit Windows 7 SP1 for a standard user account.  Some Libronix 3.0g actions need run as administrator (e.g. synchronize licenses).

Wonder if using standard user or administrator account for Libronix 3.0g ?

Keep Smiling Smile

Posts 22
Terry Devitt | Forum Activity | Replied: Thu, Oct 13 2011 2:39 PM

4186.ldls.zip

Thanks for your continuing help!  I think I've attached the log files you requested. 

I don't know how to check if I am running as a standard user or administrator. 

I've never had troubles synchromizing licenses (if this is helpful information). 

Still smiling!

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Oct 20 2011 11:38 PM

Looking at ldls.log file noticed couple lines that are not appearing in my ldls.log file:

0x1AEC cmdbars.dll Info CommandBar Enabling control 'EditFind' in 'id15B3F92F23D24F31ABC9101E06A65315'.

0x1AEC cmdbars.dll Info CommandBar Showing control 'EditFind' in 'id15B3F92F23D24F31ABC9101E06A65315'.

 

Conversely, my ldls.log file has several more lines with:

File manager last change for 'DataFiles/VisualMarkupPalettes' is '2011-07-09T01:17:22Z'

That has newer date (vis 2011-04-15T05:40:53Z).

Wondering if Libronix is crashing while processing  'DataFiles/VisualMarkupPalettes' ?

 

Wiki => Re-install resources for Libronix 3 includes: Update LDLS DataFile types http://www.logos.com/media/update/DataFilesAutoUpdate.lbxupd

Wonder about updating DataFile types ?

Keep Smiling Smile

Posts 22
Terry Devitt | Forum Activity | Replied: Sat, Oct 22 2011 12:00 PM

Thanks for persevering on this!  Did all you said and still get the same "Not Responding" crash.  I've added the files if you want to look at them again.  3264.libsys.zip

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Rich DeRuiter | Forum Activity | Replied: Sat, Oct 22 2011 1:00 PM

Terry Devitt:

Thanks for persevering on this!  Did all you said and still get the same "Not Responding" crash.  I've added the files if you want to look at them again.  3264.libsys.zip

Just another thought.

Have you cleaned out your IE cache and Windows temporary files? I remember Libronix having issues with both of these in the past. The easiest way to do that is to use a piece of freeware called "CCleaner" find it at CNet for a certified virus free version, or directly from the piriform website. Be sure to review the defaults, before you run it, as you might not want to erase everything it does by default.

Just double-checking here:

To confirm: you did run the patch to make Libronix compatible with IE9, right?

And you ran all the updates, including all of these?

Update to latest version of LDLS (3.0g)
http://www.logos.com/media/update/30gAutoUpdate.lbxupd

Update LDLS Addins
http://www.logos.com/media/update/LogosAddinsAutoUpdate.lbxupd

Update LDLS DataFile types
http://www.logos.com/media/update/DataFilesAutoUpdate.lbxupd

Update LDLS Resources
http://www.logos.com/media/update/ResourceAutoUpdate.lbxupd

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 22
Terry Devitt | Forum Activity | Replied: Sat, Oct 22 2011 2:15 PM

Thanks, Richard.  Have done all that you recommended above.  Still crashing with the same "Not Responding" message. 

Interestingly, my wife's laptop also has the very same problems.  She is running on Vista and IE9. 

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Rich DeRuiter | Forum Activity | Replied: Sat, Oct 22 2011 2:37 PM

Terry Devitt:

Thanks, Richard.  Have done all that you recommended above.  Still crashing with the same "Not Responding" message. 

Interestingly, my wife's laptop also has the very same problems.  She is running on Vista and IE9. 

This sounds like it could be related to Windows files or settings. The fact that it's on two of your computers makes me suspicious that it could be related to something you, or someone with access to your computers did. So I'm going to do some creative thinking here and see if one of these shots in the dark hits anything.

Have you done any playing around with Windows Services on both computers? (I'm wondering if there's some Windows service that Libronix needs that isn't available to it. If you, or someone with access to your computers got a bit 'aggressive' with turning services off, or setting them to manual, this could be part of the problem.)

Did you have to recover both computers from a virus? (I know a case were a virus recovery removed some standard Windows files.)

Have you run a registry 'cleaner' between the last time Libronix worked on your system and now?

Are you using any visual enhancers to Windows like WindowBlinds (from Stardock)?

Has anything else changed (been installed/updated/removed) since the last time Libronix ran well, and now?

If you run sfc.exe (from Windows>Run), does it show anything being out of the ordinary?

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

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