Crash While Uploading Video (Mac)

Posts 2

Miles Carmany | Forum Activity | Posted: Tue, Oct 18 2011 4:50 PM

Proclaim crashed with no visible error wile uploading an .MOV (h.264, AAC at 154.9 MB / 3:18)

It crashed at about 17%.

Posts 139

Allen Petersen | Forum Activity | Replied: Tue, Oct 18 2011 5:41 PM

Does this happen every time you try and upload this file or was it just once?

Thank you for the crash log. I've opened a case for this, we will look into it.

-allen

Posts 159

Lucas Herlitz | Forum Activity | Replied: Tue, Oct 18 2011 7:04 PM

Same here. Hunter, to answer your question from a previous post, it was a MOV file. I'm having the same problem as Mike. I'm also on a Mac.

Posts 2

Miles Carmany | Forum Activity | Replied: Wed, Oct 19 2011 9:15 AM

It does happen every time I've tried.

I ran the video file through Handbreak to convert it to .mp4 and that made it through uploading. It looks like its transcoding on your server?

Posts 1665

Hunter Clagett | Forum Activity | Replied: Wed, Oct 19 2011 11:15 AM

As we have been looking into this issue, it looks like we are having issues uploading larger (roughly 75+ MB) videos to Proclaim in the Mac client.

Our developers are looking into the problem.

Thanks,

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

Posts 159

Lucas Herlitz | Forum Activity | Replied: Wed, Oct 19 2011 2:51 PM

I have a 12MB video that has uploaded but has been transcribing for over 45 minutes.

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