A2 Bug - Lock up at "Logging In..."

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This post has 33 Replies | 6 Followers

Posts 33
Mike Melloy | Forum Activity | Posted: Sat, Nov 7 2009 11:17 AM

I was able to get the software (started with A2) installed and my library indexed completely. After working in the software without problems for a brief time yesterday, I encountered this problem today. 

Each time I try to run the application it freezes at the Logging in... message and shows that it is not responding in Finder.

Attached is the Logos4 log. I don't see an indexing log.

Suggestions?

Thanks, Mike.

4478.Logos4.log

Posts 133
Ryan Schatz | Forum Activity | Replied: Sat, Nov 7 2009 11:53 AM

I'm having the same problem... the logging in bar shows progress for a few seconds then freezes and never completes.  This happened for me right after the upgrade and I haven't seen Alpha 2 run past this point yet.

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Sat, Nov 7 2009 9:02 PM

One thing you can try is to reboot your Mac. I know that sounds strange, but it may help in this case. If that doesn't help, please post your logs by clicking the "Insert Media" button and attaching the Indexer.log from "/Library/Application Support/Logos4/Logging/Indexer.log" and your Indexer plist which is at "/Users/<your_user_name>/LauchAgents/com.logos.LogosIndexer.plist"

If rebooting your Mac doesn't work, try deleting the aforementioned plist file and restarting the app (after you've posted your plist file here, of course).

Thanks,

Tom

Mobile Development Team Lead

Posts 287
Posts 33
Mike Melloy | Forum Activity | Replied: Sat, Nov 7 2009 9:25 PM

Tom,

Thanks for your response. Unfortunately rebooting didn't fix the problem. I also don't have either of the files that you ask for. I didn't enable logging before I started getting this hang (although there was a version of the nlog.config file in the logging folder when I downloaded the version from your other thread). Is it possible that the indexer is not starting? I am attaching the Logos4.log. I am going to try reinstalling the application to see if that takes care of the problem...

Thanks, Mike.

4314.Logos4.log

Posts 2793
J.R. Miller | Forum Activity | Replied: Sat, Nov 7 2009 9:27 PM

Tom Philpot:
One thing you can try is to reboot your Mac. I know that sounds strange,
See, nothing good comes from sharing windows code.  Now we are reduced to rebooting to solve problems  Devil  LOL

 

PS
The above is a joke.  No windows programmers were harmed in the writing of this post.  

My Books in Logos & FREE Training

Posts 33
Mike Melloy | Forum Activity | Replied: Sat, Nov 7 2009 9:37 PM

I tried reloading the application with the same results. A2 hangs in the same place, "Logging in..." and the only log file I can find is Logos4.log (new one attached).

Thanks, Mike.

7345.Logos4.log

Posts 1
Rob Brinkman | Forum Activity | Replied: Sat, Nov 7 2009 10:35 PM

I've reloaded and rebooted and A2 hangs at "Logging in..." for me as well.  I cannot find the .plist file mentioned above.1832.Logos4.log

Posts 287
Jerry Walker | Forum Activity | Replied: Sun, Nov 8 2009 1:01 AM

Rob Brinkman:
I cannot find the .plist file mentioned

The same here could not find a .plist file in the directory.

Posts 1
Rob Brinkman | Forum Activity | Replied: Sun, Nov 8 2009 8:06 AM

I am deleting all Logos4 for Mac on my system and reinstalling.  I'll let you all know if it works. 

I did install on my Mac through Windows (VM Ware Fusion) and it is working well.  I've even sync'd with my iPhone and am very, very impressed!

Thanks,

rb

Posts 1
Rob Brinkman | Forum Activity | Replied: Sun, Nov 8 2009 2:53 PM

I deleted all Logos4.  Reindexed.  It worked.  Then I closed the program, restarted, and it's stuck at "Logging in..." again.

Here are the files:

[View:http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/2570.Logos4.log:550:0]

BTW, I did find the .plist file, however, when I try to upload it does not allow this file type.

Any help would be appreciated...

Thanks,

rb

Posts 1
Christine Carman | Forum Activity | Replied: Sun, Nov 8 2009 2:55 PM

I had the same problem, and I tried deleting and reinstalling but now it freezes up on Checking for Updates.  Sad

Posts 1
Rob Brinkman | Forum Activity | Replied: Sun, Nov 8 2009 2:55 PM

Try again on the files upload:

1537.Logos4.log

Posts 97
Tom Gindrup | Forum Activity | Replied: Sun, Nov 8 2009 6:12 PM

Tom,

I seemed to have a seriously messed-up system as the files your requesting aren't in the locations you specified.  The file:

/Library/Application Support/Logos4/Logging/Indexer.log

is in the directory:

/Users/<my_user_name>/Library/Application Support/Logos4/Logging

but the file is zero bytes.  There is a Logos4.log (attached).2642.Logos4.log

The file:

"/Users/<your_user_name>/LauchAgents/com.logos.LogosIndexer.plist"

is actually here (and would be attached but the file type isn't supported by Community Server - without modifying the list of allowed types)

/Users/<my_user_name>/Library/LaunchAgents

I'm very new to using a Mac so if I've misunderstood the directory / file locations and everything acutally is correct... my apologies.

 

Posts 81
Jeffrey Mashaw | Forum Activity | Replied: Sun, Nov 8 2009 7:21 PM

Rob Brinkman:

I deleted all Logos4.  Reindexed.  It worked.  Then I closed the program, restarted, and it's stuck at "Logging in..." again.

Here are the files:

[View:http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/2570.Logos4.log:550:0]

BTW, I did find the .plist file, however, when I try to upload it does not allow this file type.

Any help would be appreciated...

Thanks,

rb

I had the exact same problem. I redownloaded the alpha version from the web. I noticed that for some odd reason it stopped downloading at 48 MB when the file size was 58Mb. The wierd thing was that it worked at all. I re downloaded, got the full version, reinstalled and rebooted and it worked like a charm.

Jeff

 

Macbook Pro  |  OSX 10.6.8  |  2.3 GHz Intel Core i5 |  4 GB Ram  |  320 GB HDD

Posts 287
Jerry Walker | Forum Activity | Replied: Mon, Nov 9 2009 8:49 AM

Has anyone gotten theres to work, because its still not working!!! Just trying to see whats going on because it still freezes at logging in.

Posts 505
Michael Kares | Forum Activity | Replied: Mon, Nov 9 2009 8:59 AM

A2 works for me.  Have you tried re-downloading the .dmg file from your "Orders" page in "Account Info" from the logos web site.  Perhaps you have a corrupted or incomplete application file

 

Blessings,

Michael Kares

Posts 287
Jerry Walker | Forum Activity | Replied: Mon, Nov 9 2009 9:14 AM

So you are suggesting reinstalling?  How do you uninstall logos completely from your computer? And will it take 23 hours AGAIN?

Posts 505
Michael Kares | Forum Activity | Replied: Mon, Nov 9 2009 9:24 AM

Just replace the file in the "Applications" folder.  Though backing up the LibraryIndex folder found under /MacintoshHD/Users/YourUsername/Library/Application Support/Logos4/Data/lvlm8k7c.3bj/ is not a bad idea.  Reinstalling just the application shouldn't mess with this file, but if you do need to delete the Logos4 folder found under application support, in theory you should be able copy this folder to its necessary location and not need to re-index.  Admittedly, I have never tested it.  Hopefully reinstalling the app over-top of itself does the trick.  Back up the index folder just to be safe...and pray.

 

Blessings,

Michael Kares

Posts 505
Michael Kares | Forum Activity | Replied: Mon, Nov 9 2009 9:26 AM

Deleting the program from the Applications folder and deleting the Logos4 folder from Application Support is how you completely uninstall Logos 4.  Only do this as a last resort, AND MAKE SURE YOU BACK UP THE INDEX FOLDER FIRST.

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