Trouble signing into Logos.com

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Posts 185
Bill Coley | Forum Activity | Posted: Thu, Nov 10 2011 7:50 AM

Hi,

When the Logos software opens for me this morning, I am not able to log into my account, and must work offline. The message in the window that arises is "Unable to connect to Logos.com." I am able to access the Logos.com Website via a browser, and once at Logos.com, I can access my personal account, the forums, et al. I also know that yesterday, the software opened and signed on without issue, and that since yesterday I have made no changes to my login information. Any ideas?

Thanks in advance,

Bill

Posts 4768
RIP
Fred Chapman | Forum Activity | Replied: Thu, Nov 10 2011 8:03 AM

http://wiki.logos.com/Cannot_connect_to_Logos_servers

You can try the suggestions made on this wiki page. If that does not resolve the issue then you will probably need to contact tech support

Posts 185
Bill Coley | Forum Activity | Replied: Thu, Nov 10 2011 9:22 PM

Fred Chapman:

http://wiki.logos.com/Cannot_connect_to_Logos_servers

You can try the suggestions made on this wiki page. If that does not resolve the issue then you will probably need to contact tech support

 

Thanks for the lead, Fred. The problem turned out to be that I needed updated root certificates, an issue that I would *never* have considered.

Blessings,

Bill

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