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Posts 164
David Lee | Forum Activity | Posted: Thu, Dec 1 2011 9:48 AM | Locked

Pressed a space bar to go to the next page while reading KJV 1900.  I started the Logos with Ctrl key down.  But there is no Logos4Crash file to upload.  How do I create the file?

Posts 164
David Lee | Forum Activity | Replied: Thu, Dec 1 2011 9:51 AM | Locked

Here is Logos4Error.

8306.Logos4Error.log.

 

Posts 27058
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Dec 1 2011 11:33 AM | Locked

David Lee:
Here is Logos4Error.

Sorry David, but that does not have anything for Beta 8. Nor can I reproduce the crash.

See  http://wiki.logos.com/Diagnostic_Logging

Dave
===

Windows 10 & Android 8

Posts 164
David Lee | Forum Activity | Replied: Thu, Dec 8 2011 1:09 PM | Locked

I am still getting the same crash quite often.  Please let me know how I can create log files that will help to debug the problem. 

Posts 27058
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Dec 8 2011 1:17 PM | Locked

David Lee:
Please let me know how I can create log files that will help to debug the problem.

David

The link in my previous post will show you how to do that. Repeat the crash in beta 9 and upload logos4.log and any crash/error logs.

Dave
===

Windows 10 & Android 8

Posts 164
David Lee | Forum Activity | Replied: Mon, Dec 12 2011 12:39 PM | Locked

I followed as best as I could what was in the link under 4.5 Beta 9.  It crashes but it does not create logos4crash log.  Can you take control of my computer remotely and to see what I'm doing wrong not being able to create the crash log?

Posts 27058
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Dec 12 2011 1:54 PM | Locked

So you tried to install Beta 9?

Try starting L4 with CTRL key held down. If it crashes go to \Documents\Logos Log Files\ and upload any recent  files e.g.  logos4error.log, logos4.log.

Dave
===

Windows 10 & Android 8

Posts 164
David Lee | Forum Activity | Replied: Tue, Dec 13 2011 6:43 AM | Locked

Here is a error log under Beta 9.

4744.Logos4Error.log

I tried to create Logos4crash.log by starting up with CTRL key down and turning on error logging permanently as explained in the link.  I could not get one.  I sent logs from Logos4 and Logos4error earlier and you could not help.

Posts 164
David Lee | Forum Activity | Replied: Tue, Dec 13 2011 6:43 AM | Locked

Here is a error log under Beta 9.

4744.Logos4Error.log

I tried to create Logos4crash.log by starting up with CTRL key down and turning on error logging permanently as explained in the link.  I could not get one.  I sent logs from Logos4 and Logos4error earlier and you could not help.

Posts 27058
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Dec 13 2011 1:18 PM | Locked

David Lee:
I sent logs from Logos4 and Logos4error earlier and you could not help.

Still need to see logos4.log. This should be available if you can get into Logos 4 to reproduce the error when reading KJV1900.

Dave
===

Windows 10 & Android 8

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Dec 14 2011 2:14 PM | Locked

It appears that a Logos4Crash log wasn't created as a result of this crash (this happens occasionally).  I will send your Logos4.log file to our Development department and enter a case.

Does this happen just with the KJV 1900 or with other books as well?

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Thu, Dec 15 2011 8:54 AM | Locked

David, can you please follow the instructions on http://wiki.logos.com/ProcDump to collect a native crash dump?  This will help us narrow down the issue.

Posts 164
David Lee | Forum Activity | Replied: Thu, Dec 15 2011 9:33 AM | Locked

Procdump did not work. 

 

 

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Thu, Dec 15 2011 1:35 PM | Locked

David,

Does the C:\DAVID\PROCDUMP\Logos4_111215_122629.dmp exist on your system?

Posts 164
David Lee | Forum Activity | Replied: Fri, Dec 16 2011 6:03 AM | Locked

Yes, I zipped the file and ready to e-mail.  What will be the e-mail address?

The dump was created even before Logos4 was fully initialized.  The dump is not from the problem that I am reporting.

Posts 9151
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Wed, Dec 21 2011 9:02 AM | Locked

David Lee:

What will be the e-mail address?

Please send it to logos4feedback@logos.com

Posts 164
David Lee | Forum Activity | Replied: Wed, Dec 21 2011 11:37 AM | Locked

I e-mailed those files.

Here are the logs from the last crash.

2161.Logos4Indexer.log

1581.Logos4.log

5381.Logos4Error.log

I had CTRL-key pressed while LOGOS 4 started.  But I do not see the crash log anywhere.

Posts 164
David Lee | Forum Activity | Replied: Wed, Dec 21 2011 11:37 AM | Locked

I e-mailed those files.

Here are the logs from the last crash.

2161.Logos4Indexer.log

1581.Logos4.log

5381.Logos4Error.log

I had CTRL-key pressed while LOGOS 4 started.  But I do not see the crash log anywhere.

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Dec 21 2011 5:14 PM | Locked

Thank you,

I have forwarded your logs (along with the dump log you mailed) to our Development department.

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