Hi I've been unable to download most of my offline resources since upgrading to iPhone 4s a wee while ago.
became aware of this when I wanted to use my ESV when off line - it wasn't there. when i got back home i saw that only a couple of my off line bibles had been transferred. So i tried downloading. error. multiple times. reset phone, even went back to factory reset. still no joy.
my iPad works fine - both are running iOS 5.0.1
another strange thing - i have some olive tree bible bibles, and have the same problem! only a couple of bibles and errors when i try to download.
help?
Joe - Downloaded resources do not "transfer," but must be downloaded on each device. If you are having troubles downloading the resources, have you tried using a good wifi connection?
Mac | iOS | L5 Gold | Win Logs | Mac Logs
Hi,
understand they need to be downloaded onto each device. had them on my 'old' iPhone 4! thought re-syching when I got my new phone would have done it, but realised that it does not transfer and each needed re-downloading.
thats when my problems started...
and yep, i've tried in multiple wi-fi settings. my own connection is cable 10MB, runs mostly at 9ish. so wi-fi not the problem.
Joe
Joe Lafferty:So i tried downloading. error.
What's the error message?
How to ask for help ● Logos Videos ● Search Help ● Bibliographic Report ● My Library
Hi Joe. It sounds like something is out of kilter with your phone. I have a 4S and it downloads my Logos resources just fine.
Pastor, Cornerstone Baptist Church, Clinton, SC
Hi Mark, error message is LLS:1.0.165.
Bill - thought that might be the case, but having gone back to factory reset, not sure what else to do!
thanks for support!
Joe, have you contacted Logos technical support? Maybe someone there can help you sort this out.
Joe Lafferty:Bill - thought that might be the case, but having gone back to factory reset, not sure what else to do!
I'm assuming you've restored from backup after the factory reset. If that's the case then you may also want to try uninstalling the Logos app, then reinstalling. By doing so you'll lose all your downloaded books, and any customisations you've made, however.
Hi Bill,
will try them. just deleted app from phone and from mac. then redownloaded from iTunes and reinstalled. still not working - error LLS:1.0.20. this time!
thanks,
another error LLS:NIV2001
Joe - Have you tried using a different wifi connection. Perhaps there is something at your location blocking you from downloading. Also, you can upload the logs here if you would like. Under "more," select "send support info." This will open an email. Send the email to yourself, and post the log here.
another error LSS:1.0.30
HI,
yep, i have tried from a few wi-fi areas. i've sent my support info to Logos with a request for help. but here it is. Log attached - i think...
Joe5327.info.zip
another error - LLS:1.0.50.
The error messages are timeouts and "network connection lost". It might be worth trying to download the following file
http://resources.assets.logos.com/lls_1.0.710/2011-11-29T14_28_29Z/ESV.logos4
on your desktop (using the same WiFi as your iPhone), and then using Safari on your iPhone. You won't be able to do anything with it, but it will be interesting to see if it completes. As you're also having trouble in BibleReader as well, it does point to some network errors rather than Logos errors.
Hi Mark,
yep, your conclusion is correct - able to download on my mac, but fails on the safari on my iPhone. pretty strange as the network is not a problem on the mac, so iPhone issue....
sigh...
Joe Lafferty: Hi Mark, yep, your conclusion is correct - able to download on my mac, but fails on the safari on my iPhone. pretty strange as the network is not a problem on the mac, so iPhone issue.... sigh...
I'm not sure what to suggest now. You could try googling your Safari error message. You could also try checking your Profiles (Settings/General/Profiles) to see if there's anything there that shouldn't be, and Proxy Servers (Settings/WiFi/{Network Name}/HTTP Proxy).
just spend 3 hrs of my life that I won't get back talking to apple - mostly with an advanced agent who was thorough and knew what he was talking about.
we went through a LOT of steps to narrow down the problem, including deleting all of my 163 apps...
to cut a long story short, it seems that both the Olive Tree and Logos apps are defaulting to 3G (or even GPRS!) and not using the wi-fi connection. This is weird as the iPad downloads OK - of course it's wi-fi only.
i wonder if this is a wider problem but no-one has noticed as they have not resintalled the app? if you switch onto airplane mode and then switch wi-fi back on and try and download a new book for off-line reading on your iPhone 4s, does it work?
an exasperated Joe
Joe - Have you tried doing a restore on the iPhone (by this I mean a complete restore of everything, OS & all)? I have a 3G iPad and am not experiencing your troubles (sorry!).
yep! i've tried a complete restore.
i also set it back to factory settings, and set up as a new phone, then restored from back up.
now, I set up as a new phone and installed the apps fresh - on a 'clean' phone and still have the same issues...
very frustrating...