4.5 update problem
When I installed the 4.5 update Logos quite working. I got a message that windows was searching for a solution. Logos is totally disabled. Is anyone else having this problem?
Comments
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Dennis
There are a number of possibilities but it is similar to other problems experienced today. Check out those recent threads.
Dave
===Windows 11 & Android 13
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Dennis Pulley said:
When I installed the 4.5 update Logos quite working. I got a message that windows was searching for a solution. Logos is totally disabled. Is anyone else having this problem?
Welcome [:D]
One option is contacting Logos => http://www.logos.com/about/contact
Other option is posting log files for others to look at (prefer zip files. Wiki has => http://wiki.logos.com/Diagnostic_Logging
From other forum posts, am aware of Logos 4.5 issues with Avira and Webroot.
Keep Smiling [:)]
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I am having the same problem
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Buddy Prestwood said:
I am having the same problem
Welcome [:D]
Understand frustration; would like to see setup and diagnostic logs. Wiki has => http://wiki.logos.com/Diagnostic_Logging
Other option is contacting Logos => http://www.logos.com/about/contact
Keep Smiling [:)]
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Same problem here. My Mac is working fine after the update but Logos will not launch on my Windows machine after the update.
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Found the problem! Webroot had quarantined logos 4 files!
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Thank you! That fixed my problem too. What a relief!
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I have had the same problem - Logos won't run on one of my Windows machines after the update. It starts "Preparing your library", but then says that Logos4 has stopped working and has been shut down. I traced it back to a fatal exception error and it is somehow related to the UserPreferences and UserPreferences2 folders in the Documents directory - it crashes as soon as these folders are created. I have tried a complete uninstall (even going into the registry and removing traces of Logos) and I have also tried reinstalling an earlier version, but still have the same problem...
"It seems our problems solve themselves when we look beyond us to those truly in hell." - Beyond Our Suffering - AILD
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WebRoot quaratined file "Logos.Documents.Contracts.dll" as malware.
I allowed the file, but got the admin. message during update installation that I don't have admin permission. Found the file and it had 0 kb. Deleted the file and started over, again allowing the file in WebRoot.
Logos4 is now "First-Time Indexing"...
I don't have a good feeling about this
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Tom Geswein said:
I traced it back to a fatal exception error and it is somehow related to the UserPreferences and UserPreferences2 folders in the Documents directory - it crashes as soon as these folders are created.
If you have reinstalled 4.5 and the crash message is the same as in this post (your crash log is in \Documents\Logos Log Files\)
http://community.logos.com/forums/p/44318/330728.aspx#330728
then try the advice for recovery.
Dave
===Windows 11 & Android 13
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I didn't know if I should start a new thread or not, but Logos still crashes on startup. The error I am getting is:
Error ID: 7266
Error detail: ArgumentException: No key may be null.This PC is runnning Windows XP SP3 and is not connected to the internet. I have been using this since L4 came out and have not had a problem until I updated to 4.5.
All my updates to the program and to my license and resources, I do manually and have not had a problem until now. It is working fine on my main PC and my laptop. Any help appreciated - Thanks!
"It seems our problems solve themselves when we look beyond us to those truly in hell." - Beyond Our Suffering - AILD
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Tom,
It looks like the error with UserPreferences2. Did you delete that file before and get Logos to work?
Refer to the last post on this page: http://community.logos.com/forums/p/44318/330728.aspx#330728
Pastor, North Park Baptist Church
Bridgeport, CT USA
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This problem occurs with a fresh install of Logos, before any of the folders are created under the Data folder or the documents folder. I can see the folders being created and it crashes after the Preferences2 folder is created.
Since reinstalling, Logos 4 will not start. The crash occurs while it says "Preparing your library." Yes, I have tried deleting the folder, but the results are the same...
Thanks for responding...
"It seems our problems solve themselves when we look beyond us to those truly in hell." - Beyond Our Suffering - AILD
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Since others have been having problems with antivirus software have you looked into that? I know the symptoms are different but perhaps it is worth a check. Webroot and Avira seem to be the culprits. If you have either of those I'd definitely check. (I'm using Norton w/o any problems.)
Pastor, North Park Baptist Church
Bridgeport, CT USA
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Tom Geswein said:
All my updates to the program and to my license and resources, I do manually and have not had a problem until now.
Please explain step-by-step how you are doing this manually from your previous working installation (what version?).
What anti-virus program do you have?
Dave
===Windows 11 & Android 13
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Tom Geswein said:
This PC is runnning Windows XP SP3 and is not connected to the internet. ... All my updates to the program and to my license and resources, I do manually and have not had a problem until now.
I assume this means that you have never "signed in" on this Windows XP computer, and are always working offline? There may be a bug in the user preferences in 4.5 that crashes in this situation; we will investigate further.
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Yes, it is correct that I never "sign in" on this computer. I simply copy my resources folder, my license file and occassionally my collections and/or bookmarks. I always copy the update files after an update on a "connected" computer and run the update on the offline computer. This has never been a problem until the most recent update. The odd thing is, I tried uninstalling and then re-installing with an update from early December that I still had and it had the same results at startup. This isn't a show-stopper for me, since it runs fine on my main PC and laptop, but I would still like to get it going, if possible. Thanks for looking into it...
"It seems our problems solve themselves when we look beyond us to those truly in hell." - Beyond Our Suffering - AILD
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This should be fixed in 4.5 SR-4 (shipping soon); please let us know if you continue to have problems after installing that update.
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The latest worked like a charm. Thank you!
"It seems our problems solve themselves when we look beyond us to those truly in hell." - Beyond Our Suffering - AILD
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Mark Smith said:
Since others have been having problems with antivirus software have you looked into that? I know the symptoms are different but perhaps it is worth a check. Webroot and Avira seem to be the culprits. If you have either of those I'd definitely check. (I'm using Norton w/o any problems.)
I run Avast! as my antivirus software. Tried disabling that, but Logos 4 still freezes every time I try and start it.
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Mark Lautenschlager said:
I run Avast! as my antivirus software. Tried disabling that, but Logos 4 still freezes every time I try and start it.
Yours might be a different problem as it is not crashing. Try starting with Ctrl key held down,open to a blank page and upload logs if it freezes or crashes.
Dave
===Windows 11 & Android 13
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Here's what worked for me.
I opened the program in diagnostic mode (hold down CTRL and launch the program). I selected the check box to use a blank layout. I recreated my layout.
Everything seems fine. I saved the layout on the one computer, repeated the diagnostic launch and blank layout on the second computer, then loaded the freshly created layout.
No freezing yet. Closed the program on both computers, restarted it without diagnostic logging. Still good.
MAYBE it has something to do with layouts?
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Mark Lautenschlager said:
MAYBE it has something to do with layouts?
Something in the layout could have been corrupted or perhaps a resource in the Layout. See If you can run everything in the original layout.
Dave
===Windows 11 & Android 13
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Dave Hooton said:Mark Lautenschlager said:
MAYBE it has something to do with layouts?
Something in the layout could have been corrupted or perhaps a resource in the Layout. See If you can run everything in the original layout.
Yes, I added back every single resource. I essentially recreated the layout exactly.
It's been running for an hour now with no freezing. I believe something about my existing layouts didn't get along with the 4.5 update when it downloaded. It might be useful to suggest this technique to folks, starting it with a blank layout and recreating everything. It doesn't take very long, and at least for ME, it seems to have fixed the problems.
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